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April 2024 by Alexander Gaetz
I've gone here twice. The first time It was a 1 star. food took forever. My friend ordered an appetizer and a side for their meal and forgot the appetizer only giving him the side and not coming back until we flagged someone else down. and then never saw the waiter again until he gave us the bill. so we didnt even bother ordering cheesecake which was our primary reason for going.The last time we went it was very good. my friend did the same thing and they served us all our food. everything was delicious. actually enjoyed getting cheesecake to go afterwards.Gave them a 4 star because the first time was a 1 star and this time I think they redeemed themselves enough to get a 4 star.
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April 2024 by Nikkia Rogers
This was by far my worst experience at the cheesecake factory. Got seated at 630 pm. Waitress came over 5-8 minutes later. Apps and entrees was placed. Apps came out in less then 10 minutes. Almost 8 pm our waitress finally came to see how our food was. IT NEVER CAME OUT BECAUSE SHE NEVER SENT IT TO THE KITCHEN. It took her almost an hour to check on us. Worst customer service ever. Mistakes happen but not once did she ever come to apologize and left it all on the manager. I watched another waiter jungle a party of 10 plus 4 near by tables with AMAZING service. Highly disappointed with the service I received tonight. Also apps was not even hot when they came out.
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April 2024 by Juan Rodrigo Torres
Love the desserts and the turkey burger!
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April 2024 by Beth McLeod
It was very good
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April 2024 by Amanda Greene
Lettuce wraps and buffalo blasts are to die for
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April 2024 by Jamil Arouni
The first time we went to this location we were seated and then not a single server or staff came to our table. I stopped a different server and said something and she said someone would be with us in a few minutes. We sat there for almost 20 minutes pissed off and laughing about how ridiculous it all was, and got up and left.The second time we went to this location was about 2 months afterwards and this time we were seated and the server was quick to get our order. When the server came back with food, it was the wrong order, he took it back to bring us the right things. When we did receive our food on my plate there were pieces of broken glass all over the plate. I showed the server and he said "oh I didn't see it but I know how it happened I'll bring you another", I told him don't bother and we left.
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April 2024 by Un Pezzo
Love Cheesecake Factory! I can get enough of their bread!!
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April 2024 by martha duguma
I LOVE Cheesecake Factory. One thing I love about the restaurant chain is that it’s consistent in cleanliness, quality and outstanding service. I had a terrible experience at the Sterling location, when cleanliness, quality and service were terrible. We were greeted my our server, not the host. The server’s uniform was filthy. It looked like it hadn’t been washed in months. Our server was unprofessional and flat out obnoxious. Everything that came out of his mouth was a joke. He was really nice but we came there to eat, not to laugh. His jokes were even funny so I had to fake laugh the whole time to not be rude to him. I just wanted to have a nice conversation with my familyOver a meal. Usually at the CF they have extensive menu knowledge. As a server of 12 years, this was terrible, unprofessional service. Our server didn’t know the menu, and if he did, he didn’t tell us about it except for the soup of day. Anyway, we started with the avocado egg rolls. Mine had a medium sized hair in it. I was disgusted. It was on the last bite so it appeared we ate the whole thing. They comped in for us. I ordered lemon crusted chicken off the skinny menu. The chicken was soggy. Usually CF has outstanding food. The quality was poor. Furthermore, my mom is 71 so she eats slowly. My husband and I ate faster. Our server dropped off the to-go containers while we were still eating and my mom had just begun. My mom was rushed and quite frankly that ruined the experience. The bathrooms had a sewage leak and the reeked. There were diarrhea stains on the toilet seat. There was trash all over the floors under the tables in the dining room while a group of servers hung out at the host stand drinking soda. This place is poorly managed. I hope this bad experience was exclusive to this location and doesn’t represent lower standards of all CF factory. Honestly the lost me as a customer. I’ve been eating there for over 20 years.
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April 2024 by Elise Brown
Still one of my favorite places to eat. Everyone there is accommodating. I was in a larger party and our waitress was awesome
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April 2024 by David Yunker
Love their miso salmon. Had a great meal. Jacie was an excellent server.
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April 2024 by Beverly Sloan
Great service and delicious food!
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April 2024 by Sue Routhier
Always great food and freshly made. I love their salads, Shepherd's pie, pot stickers and Bang Bang Chicken and Shrimp the best.
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April 2024 by Charlotte Ferrigno
The service was great. The food was superb. The music is too loud or maybe the overall acoustics are off but it’s so loud in there. The portion are so large, definitely shareable size.
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April 2024 by P and b
Went for lunch quite a while ago with my wife and just wanted to mention that CJ was a really excellent server! Made our experiences very extraordinary and would definitely go back.
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April 2024 by Mikayla
First time here and the Jamaican chicken was sooo good! We made a reservation and did not have to wait at all.Dietary restrictions: Offers a lot of gluten free options too!
