GameStop is a well-liked store with friendly and knowledgeable staff. Customers often find the store to be organized, clean, and helpful. The employees are described as nice, well-informed, and eager to assist, with some mentioning specific staff members who go above and beyond to help customers. For example, one customer shared a story about a staff member named Sean who spent extra hours after closing to resolve a complicated issue involving gift cards and corporate customer service, demonstrating dedication and kindness. However, there are some concerns. Customers note that the selection of PS4 and PS5 games can be small, especially for the newer PS5, which has been limited since its release in November 2020 due to high demand. One customer mentioned that the store's PS5 section appears to have fewer games than PS4, and many of the PS5 titles are upgrades or cross-compatible. Another common issue involves Funko Pop figures, particularly chase variants. Customers warn that ordering chase Funko Pops in-store may not be the best idea, as boxes are sometimes re-taped and resealed, suggesting that employees may have looked through the contents beforehand. This practice reduces the chances of customers receiving a genuine chase figure and leaves a negative impression. Overall, GameStop is appreciated for its friendly service and organized environment, but potential buyers should be aware of limited game selections and the possibility of re-taped mystery boxes when purchasing collectibles.
