GNC

Most Recent Comments

• May 2025 by Aritra Shome
  Great place to visit for vitamins. The product is good and the staff are good at their job.
• March 2025 by Jose Flores
  Ty was great with customer service and gave expert info on products. Savings is what convinced me of joining PRO as well thank you for all your help!
• March 2025 by Riah B
  Ty the Store Manager was awesome & super knowledgeable.. I already knew what I wanted going in to the store but he gave me more knowledge on the memberships, benefits, and savings GNC has to offer. I will definitely be back to shop!
• March 2025 by Warren Chao
  Best customer service you’ll find!! Attentive, knowledgeable, and there to give you the most savings possible. Tyrell, the store manager, is extremely professional and personable.
• February 2025 by D White
  Very helpful customer service. Those guys new what they were talking about. Now have energy at all times. Thanks fellas
• December 2023 by Ritvik Nag
  Yeah, as others have said, store and customer experience here is spotty, and YMMV as they commonly say.That said, I purchased the Choco PB flavor of Whey Protein powder (5lb, the large one) online at GNC, and did store pick-up here as I saved about 20%.In that regards, my store pick-up was an overall positive experience, HOWEVER… at the time I came, around 1pm, they were closed and the sign on the storefront said “back in 15 mins”.I walked further in to the food court and wasted about half hour there, and when I came back, store was open so was no great loss. Still, I do wish they were actually open during their store open hours, as this is on weekday and I can see how others might lose their patience if they had important calls or mtgs scheduled during that time.All good, made pick up, then realized the chocolate PB one had artificial sweeteners such as Sucralose — which everyone says must be avoided at all costs! I don’t get why they don’t use natural sweetener like Stevia Extract. Either way, I had slight stomach upset and felt ill, and realized I was dissatisfied with purchase.I tried to call this store at Dulles Mall three times, but no one picked up the phone.Finally I drove there, requested refund and exchange for the double chocolate flavor, which was the only one WITHOUT Sucralose, which is what I should have bought! As I said, I should have read the labels better.Even in exchange process, I wasted a good half hour easily by waiting for things to go through. The guy at front desk was borderline incompetent and had to call in manager. At this time, the manager started scolding the other guy for not being able to handle a simple exchange, and made me uncomfortable to watch that.All in all, exchange did go through, but because I had opened the lid already and had a single scoop of it, the product was not resellable. Which I felt bad about, but to be fair I did not see that the product had Sucralose as an ingredient, and I am not sure why GNC continues to use Sucralose as sweetener which FDC has already warned against.The exchange costed me 5$ for fair return of unsellable goods, which would either have to be trashed or given to one of employees; I felt that reasoning was fair, but the extra cost still goes against what GNC have promised on their site — 30-day money back guarantee of goods in any condition, opened or otherwise.All said, spotty service here, no one was there the first time I went and wasted 15 minutes easily, and afterwards no one picked up the phone ever, and the second time I was made uncomfortable by the awkward events and convo between manager and an employee. Also, it took over half hour to get my exchange - what gives?Anyway, I’m being gracious by rating a little higher than I normally would. GNC might suck in their choice of ingredients they use, but they do have a decent enough store here at the Dulles Mall location, and employees here that are courteous enough and know how to assist someone in pick-up or return/exchange.We’ll see how the Double Chocolate flavor of Gold Standard Whey holds up, but overall I am hopeful.
• December 2023 by Ritvik N.
  Yeah, as others have said, store and customer experience here is spotty, and YMMV as they commonly say. That said, I purchased the Choco PB flavor of Whey Protein powder (5lb, the large one) online at GNC, and did store pick-up here as I saved about 20%. In that regards, my store pick-up was an overall positive experience, HOWEVER... at the time I came, around 1pm, they were closed and the sign on the storefront said "back in 15 mins". I walked further in to the food court and wasted about half hour there, and when I came back, store was open so was no great loss. Still, I do wish they were actually open during their store open hours, as this is on weekday and I can see how others might lose their patience if they had important calls or mtgs scheduled during that time. All good, made pick up, then realized the chocolate PB one had artificial sweeteners such as Sucralose -- which everyone says must be avoided at all costs! I don't get why they don't use natural sweetener like Stevia Extract. Either way, I had slight stomach upset and felt ill, and realized I was dissatisfied with purchase. I tried to call this store at Dulles Mall three times, but no one picked up the phone. Finally I drove there, requested refund and exchange for the double chocolate flavor, which was the only one WITHOUT Sucralose, which is what I should have bought! As I said, I should have read the labels better. Even in exchange process, I wasted a good half hour easily by waiting for things to go through. The guy at front desk was borderline incompetent and had to call in manager. At this time, the manager started scolding the other guy for not being able to handle a simple exchange, and made me uncomfortable to watch that. All in all, exchange did go through, but because I had opened the lid already and had a single scoop of it, the product was not resellable. Which I felt bad about, but to be fair I did not see that the product had Sucralose as an ingredient, and I am not sure why GNC continues to use Sucralose as sweetener which FDC has already warned against. The exchange costed me 5$ for fair return of unsellable goods, which would either have to be trashed or given to one of employees; I felt that reasoning was fair, but the extra cost still goes against what GNC have promised on their site -- 30-day money back guarantee of goods in any condition, opened or otherwise. All said, spotty service here, no one was there the first time I went and wasted 15 minutes easily, and afterwards no one picked up the phone ever, and the second time I was made uncomfortable by the awkward events and convo between manager and an employee. Also, it took over half hour to get my exchange - what gives? Anyway, I'm being gracious by rating a little higher than I normally would. GNC might suck in their choice of ingredients they use, but they do have a decent enough store here at the Dulles Mall location, and employees here that are courteous enough and know how to assist someone in pick-up or return/exchange. We'll see how the Double Chocolate flavor of Gold Standard Whey holds up, but overall I am hopeful.
• December 2023 by Lauren Valenzuela
  Would really be nice if they were open during their open hours. It's not even 4 on a Saturday and they were closed so I couldn't pick up my order. I'm going to be out of town the next couple days so I basically can't get my order since they time out.
• September 2023 by Robert Earley
  Store was not open at 10 AM. I waited 15 min before I had to go to work.
• August 2023 by Andrew C.
  Just walked in, only people in the store. Worker didn't move, acknowledge us, nothing. If you're not looking to buy anything, this place is perfect!
• March 2023 by Daniel Rozin
  Aaron was especially knowledgeable and attentive to customer needs. I will be back to this GNC and this GNC only! Way to staff location! Someone needs a raise..
• September 2022 by junior hernandez
  I came in today and nobody was in the front then after 5-7 minutes later comes this lady and I purchased what I needed to buy then I asked if I can get a bag and basically got told to carry it myself with my hands and made a unnecessary rude comments just because I asked for a simple bag for the item I purchased will not return/ever.
• September 2022 by Junior C.
  I asked for a bag and got told to carry it with my hands person in the front should be replaced with somebody who will not make a rude comment when asking for a simple bag will not be returning again/ever!
• August 2022 by Jessie Delaney
  STORE #3493I experienced great customer service when I had to exchange a protein powder that wasn't working for me. Nabi the store manager went above and beyond to assist me since I did not have my receipt with me. This store is also open until 8 pm according to him.
• August 2022 by Mark P.
  Went in to get protein powder yesterday . The store clerk was hacking, sniffling, blowing snotty nose and sneezing. Saw no sign of mask or hand sanitizer. After a few minutes I boldly asked if she had taken a covid test to which she replied she was vaccinated and boosted...not what I asked. She followed the response with "I guess I should wear a mask"....then didn't put one on.Besides that, the information on the various proteins was confusing . Finally, when I agreed to join the gnc program for the discount, she asked my email and phone number out loud so all cusomers could hear them. She then told me my email was invalid and I needed to call customer service.....I walked out. I hope I didn't get exposed to covid. Never going back.