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February 2024 by Nikki J.
A heaven for nerds. Service is always friendly and quick to offer help/suggestions, with an obvious care and knowledge of product. A massive selection of games and toys for young and old. We love their games and puzzles most. If you're familiar with premium games, you know they come with a premium price tag-- but it's well worth it, IMHO. Store is vast, but has a flowing floor plan and is kept organized and clean. There's always something new to find.
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February 2024 by Chuck Phipps
Bought Catan expansion
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February 2024 by Zoila Patxot
This place make people to sign up for newsletter in order to purchase and when you ask for the corporate number no one knows the number included the manager. What type of manager doesn't know the information of the company they work for. As a company you can no make people to sign for email they don't what to receive.
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January 2024 by Omer Pervaiz
Terrible customer service. Avoid this place and take your business elsewhere
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January 2024 by Graham Edwards
I go to brick-and-mortar stores for the hands-on experience, service, and readily available expertise.Unfortunately, the staff is not at a level to help with Catan (a staple of the gaming industry). I took the time to drive to the store (even though 'Mind Games' charges more than, say, Amazon) to support this local game shop. I decided to pick up a couple Expansion packs for Catan, to keep the game fresh for my family. But, I mistakenly picked up the "Extension" packs (which look nearly identical to the "Expansion" packs; and, btw, I didn't even see the "Expansion" packs because they were not even next to each other in the store.).Unfortunately, when I spoke with two store reps (about how I wanted to try some new variations of Catan) they only knew to make sure I had the original game. They tried, but ultimately neglected to make sure that I owned the (also necessary) "Expansion" set... which is actually all that I wanted in the first place.Once I got home and tried to play the game, I (finally) found out that there were multiple sets (Full Expansion, 5-6 player Extension, and Expansion-cards-only versions). So, another trip back to the store, I find out that they are unwilling to accept a return so I could get the game I wanted in the first place. Because I was irritated about the whole situation, I gave up on dealing with "Mind Games".Why should I pay $59.99 for a game that I can get delivered to my door for $36.99?Mind Games (2 out 5 stars)+0 star - Store is unwilling to 'make the deal right' (when they should have caught the mistake)+0 star - Reps were not knowledgeable enough+0 star - Price is significantly more+1 star - brick and mortar store+1 star - automatically givenCompared to Amazon (4 out 5 stars)+0 star - Missing the in-person experience+1 star - Easy to search for item+1 star - Price is much better; Returns accepted+1 star - Saves me 1 hour of driving+1 star - automatically given
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January 2024 by banana cream
When first asked the price they said it was $12.99, bought it, came back later, and they said it was over $30. One of the workers I don’t remember, obviously tried to rip us off. We saw the price at other stores and even the original website, it was clearly $12.99 from the start.
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September 2023 by Henry C
As what Justin said “ However, they've put a fox in the hen house so to say, by allowing a guy pretending to be a woman to work in a toy store. “ this wanna be emo transformer employee put all the items back on the very top shelf as I was still comparing which box was the best. And then “it” left in a rush, instead of asking is there anything else I could help with?” Later the guy/woman got angry and ran its mouth like a muppet being delusional saying instead of reaching the items on the very top I could’ve asked but no this guy/woman wanted to make a scene and yell about how I’m damaging the items but literally majority of there inventory is already damaged what good does it make putting the blame on someone else when your inventory is already damaged. I respect store products and employees but this transformer/guy/women/whatever it is was crazy and could’ve asked nicely. Instead of being delusional straight up. Poor customer service and communication. This store has been changing management and employees constantly. Respect to every employee except the weird skirt guy he/it has to be delusional
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September 2023 by Kristen Caruso
This place was very cool! Can't wait to go back
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July 2023 by Justin
They have a decent selection of games, posters, and other stuff. However, they've put a fox in the hen house so to say, by allowing a guy pretending to be a woman to work in a toy store. Guess they don't care about children. Get rid of that thing and maybe we will come back.
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October 2022 by Amy Tieu
Extremely overpriced funko pops! Some of them, normal pops not even exclusive ones, have ~60% higher price tag than other places.
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September 2022 by Evie C
I love this store!!! Everytime I visit the store I find some odd games and lots of cool stuff. The staff is very friendly and welcoming.
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September 2022 by Loren Oliver-Balerna
Was really excited exploring this store. The selection was insane and I felt like a kid in a candy shop or back at toys r us again. I was excited to get a mystery box but I HIGHLY RECOMMEND STAYING AWAY FROM!! All the toys were broken and dollar store quality very disappointed. The only *toys* worth it in the box was a 1000 piece puzzle and a pop box of a penguin. My boyfriend grabbed a 4000 piece Lego set which is very fun putting together.
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August 2022 by Christina Y.
This shop is located inside Dulles mall! There is a huge selection of Funko Pops, jigsaw puzzles, board games, brain teaser puzzles, etc... Customer service is pretty neutral. No one really asks if you need help which honestly to me is fine because I don't like to be bothered too much while shopping anyway haha. However, I feel like this shop is just fun to browse, but you can buy everything they have online at a better price. If you check in here though, there is a 10% coupon to use on jigsaw puzzles. Store is usually fully stocked and very clean too! Not much else to say really.
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August 2022 by John F.
8/7/22 Pop Animation, Movies, Television, Rides ect seem to be the biggest sellers in this store. Followed by board games like Monopoly and many many Monopoly variations. There were other boardgames too, but they are not memorable to me. This store sells knives, swords and trading cards. Maybe they sell Garbage Pail Kids, but I didn't look for them. Upon walking around the store, I saw a majority of people were looking g around the front of the store where the Pop Dolls are located. The other other thing I like are the movie posters that great. The Karate Kid movie poster and Stranger Things posters were two of the posters that caught my attention. I haven't seen the all of first season of Strangers Things, but I did see parts of the second and all of the third and fourth. I look forward to the 5th season, but do not wish to hear Running Up That Hill throughout another whole season. Radio stations are now playing this song again and again because of the TV show playing it...AHHHHH! We will be back to get my wife some of these Pop Dolls she likes.
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July 2022 by Andrew Yarbrough
Lots of Funko Pops, vintage board games, puzzles, and Legos. Games that really make you think.
