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March 2024 by Steve K
The entire process, from the initial estimate to pickup, delivery, and ongoing communication, was exceptional. I highly recommend their services and will certainly turn to them for any future moving requirements.
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September 2023 by Esperanza Fagundo-Boyles
Not a good experience. Too many items damaged upon arrival to NC from VA Wouldn’t recommend. Definitely not worth 10k.
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June 2023 by Stacey Coppel
I was dreading my move as I remembered my past experiences with other companies. The experience exceeded my expectations. Everyone was proactive in their communication, responsive to all my questions, the service at every stage was exceptional, way beyond what I would have expected from a moving company. I would recommend this company every time.
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May 2023 by Jeffrey Johnson
Packers did an excellent professional friendly service.From beginning to end everything went as planned.
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May 2023 by Michael Fix
No matter how many changes to the schedule were made, the coordinator made sure I was informed and every change was accommodated. Packing and delivery was a breeze - even with difficult driveways that restricted the truck size. Seamless, no surprises, a very low stress move!
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March 2023 by Dana Poston
We had a very good experience from beginning to end. We wanted to make sure that this long distance move went smoothly and contacted several movers. Tracy R from Shoreview North American came to the house, took a thorough inventory and we felt confident that this would be the best experience. As well, Joanie C continued to work patiently with us as there were several date changes to our move. Our driver, Luis handled the moving team at both ends, and was professional, efficient and friendly.We would definitely recommend Shoreview North American...
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October 2020 by Geoff G
I would not use this company for my next move. The sales representative Rick was great but then it was a headache from there on. My card was overcharged for an incorrect amount that didn’t match the estimate, the headboard to my bed was cracked in the move, two screens at my house were broken when the movers dropped a mattress and it fell into the screen, and instead of using the wardrobe box to hang our clothes on a rod as it is supposed to be used the movers just stuffed all our clothes into the box.
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July 2020 by Ken Moss
Mike Peery and the teams in Maryland and Los Angeles were extremely helpful and professional. We’re very happy. Thanks!
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October 2019 by Chris Delorenzo
Horrible customer service
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March 2019 by Marion J.
I moved from Sherman Oaks (LA) to the WDC area in April 2017. North American Van Lines transported my goods cross country. I had the Protection Plan and paid just under $13,000 to have my possessions transported from one point to the other. Here' s the problem: Some items were lost. Even with a video taken just before the move showing the missing items, North American refused to honor the claim. The items did not show up on the inventory form because North American's affiliate failed to properly note the items on the inventory sheet and the protection plan failed to protect me. North American did honor my claim for broken crystal glasses (irreplaceable) because the remnants arrived to the destination. I appealed the refusal but North American had no interest in other forms of proof even though we were under contract. I seriously considered legal action but the cost of legal representation would have outweighed my loss.
