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November 2023 by Eleisa Trigo
Had an excellent experience—came in with a specific idea, tried various bracelets and earrings, and ended up leaving with a beautiful pair of earrings and a bracelet. The assistance provided was unhurried and helpful.
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November 2023 by Jonna Villanueva
Horrible experience. Yunior made the entire process feel very rushed and uncomfortable. He was not friendly at all. It felt like he just wanted us in and out of that store.
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November 2023 by Manisha Chapagain
Excellent service by Yesenia. She helped find a bracelet for me and cleaned jewelry very well.
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October 2023 by Yeimy Alfaro
Great customer service yunior was very sweet and helped me get a gift for a friend. The experience was great and easy!
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September 2023 by susan L
Very bad customer service. I live in Texas My son bought his girlfriend a bracelet with charms for their anniversary. Well the bracelet was a little big on her, came to this store and asked if she could please exchange it for smaller size. The associated was very rude to my son on the phone. My son told her I have the receipt it’s in my email she said no it could be photoshop!!!!! Really women photoshop, so I called the manger in Texas he was furious the way they treated my son and his girlfriend.He gave me the number to Corporate I called hopefully they will make it right. This people need new management ASAP !!!!!
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September 2023 by sharon alata
They were so kind, and helped us pick out the perfect gift!
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July 2023 by Sonia Rodriguez
This is the 3rd time my daughter complains about the customer service from this store. They ridicule her, and make her feel so uncomfortable. Unfortunately, she didn't catch all of the names but on the sales receipt it shows "Yunior A".Manager on duty named, "Adriana Reyes".1-star rating cause I didn't have an 0-star option..Horrible experience, horrible business oriented employees.
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July 2023 by Melisa Mejia
Dulles Pandora is very exciting and welcoming to go to!We recieved help from Hector, he was able to assist in exactly what I was looking for and envisioned!Also, Ashline and Maria joined in on the help!We will most definitely be coming back to this store!
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July 2023 by Kelly Rosati
I had a wonderful experience today. Ashline helped me pick out the perfect gift for my goddaughter and the staff cleaned my own Pandora bangle bracelet for me while I shopped!
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July 2023 by Lola Lola
Such helpful staff! Thankful for them. They are jewelry savers!
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July 2023 by Misha Vlkova
Amazing customer service. I was dealt with by Ariana. Extremely friendly, helpful. Without me asking, she has noticed that one of my bracelets is bended and Ariana has changed it. Had all my rings, charms and bracelets cleaned. Thanks so much.
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June 2023 by Jason Grace
Ariana the girl at at the stand didn’t even say hello, she looked like she didn’t care about her job. Asked her grab something for me and looked bothered. Horrible attitude for someone trying to sell expensive jewelry. She could at least be sweeter or provide more. Definitely not worth the trip.
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March 2023 by Luisa Diaz
I went in a couple weeks ago to get a bracelet cleaned. I had originally gone before Christmas so I could wear a shiny clean bracelets for holiday pictures. I was informed they don’t do cleanings during the holiday season and the worker was not able to tell me what day cleaning started. I asked if they did cleanings everyday at any time, she said yes. I went in on a Friday, and was informed they only do cleanings Monday-Thursdays. Keep in mind I went Friday evening and the mall and store were not busy at all. There were two workers, one guest plus me in the store. The girl was inclined to do it because I live a bit far from the mall but the guy told her no, and was sent away. The girl was nice and all but the guy was rude. I’ve been trying to get the bracelet cleaned for years now and every time I go in it’s something different. I didn’t even get greeted or asked if I needed help the entire time I was in the store. Cleaning policy have to change because people have families and work, especially when the customers are spending $$$ at pandora
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March 2023 by B M
Went there to purchase a charm bracelet for my sis and was helped by a patient man with beautifully manicured nails. Excellent customer service. Will be back again. Thank you helping me in making a great selection.
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March 2023 by Grant B
Purchased a gift online and arrived at the store. The staff was very friendly and I was in and out in just a few minutes.
