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February 2024 by Mukul Gupta
I prefer this PNC branch over the one in Ashburn. The manager here at the Dulles branch is very helpful and goes out of her way to take care of the customers. As a business customer, it is nice to have a helpful staff.
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January 2024 by mohammad bagher Sarviha
Friendly and responsible manager and employees
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July 2023 by Nicole Decena
I wish there was some way to know that this location doesn’t have a teller.
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May 2023 by Rakhi J
Worst experience I have ever had. Had us wait for 40 mins even though we had an appointment, staff is training on site and very incompetent. Worst bank to bring your business.
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March 2023 by Tim Jarvela
The PNC app doesn't tell you that this place won't take deposits. The website has a tiny note that says all deposits are made through the ATM. But the app makes no mention that they don't provide teller service. It is disappointing that PNC can't communicate better, and that they pass off locations as branches when they don't provide the basic services of a bank.Time to switch I guess.
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March 2023 by nathaniel Grant
PNC is the WORST bank to deal with. 6 months of trying to work with them to no end. went to close the bank account that they overdrew with new fees, and they said they could not take my $2.20 to bring the account to zero. that i had to go to a different branch. CLOSE YOU BRANCH IF YOU ARE NOT A BANK! again WORST BANK EVER!
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March 2023 by Adeel Mysorewala
They should just choose this branch. Can only use ATM for transactions.
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February 2023 by Tamara A.
I agree with the other reviews. You should just close this branch. It's 4 people here and only 1 person can help you. It makes no sense.
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January 2023 by Shaheen D.
This isnt a bank It's one of those stupid fuckinv financial Advisement centers that no one needs/wants. Dont bother going there they are all lazy as shit sirting in their offices watching youtube and wont help you if you dont have an appointment because they are too busy scratching their asses. This is SUCH a waste of money and resources to build a NON-bank who cant do a damn useful thing and no one likes/needs. Fuck you people.
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December 2022 by Abdel-Rahman El-Ridi
Horrible. Both ATM is not working today and the closest branch is 7 miles away !!!They even didn't have a note that the ATMs are out of order !!!I was trying to deposit in the drive through one for 20 mins then det into the branch to make the deposit in the indoor ATM then the lady approached me to tell me that both machines are not working!!!Wast of time
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September 2022 by Vanessa Antonov
Non operating bank! No one can help you with anything and the atms will take your bank card!! A waste of time and public space!!
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November 2021 by Rafael Frias Jr
At first, I was disappointed because I didn't see enough PNC employees in the facility. I mean I expected the bank to have enigma employees to deal with customers; however, the back wasn't crowded. But I did have to wait in the lounge area, which I didn't freaky want to do, I wanted to get in and out. Yet, the service was outstanding although I had to wait, but the person that serviced me made up for itwith great customer service and very knowledgeable. In fact, she til the time out to update my records and when ask was said and done, I went from being disappointed to being satisfied. So I will acknowledge the facility isn't huge and that were in a pandemic, so overall my experience was great and I really appreciate that PNC bank is doing its best to keep clients satisfied and safe. Thank you for a great experience and the attentiveness of the staff.
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June 2021 by Afaf Abedrabo
I am too disappointed about this branch It’s already refused my cash deposit, it was urgent needing this money by my daughter college payment. It was also had a bad/ rude customer service. None problem solved. Never recommend to any person to open an account.
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May 2021 by A S
I wish I can give them no stars.Worst customer service ever.Every time we need to use the safety box, they come up with new rules.1. Do you have an appointment setup for using the safety box? It’s a walk in service, not sure why they ask that question. (Even before the pandemic)Well, appointment cannot be setup online or through phone. You have come to the bank to setup an appointment for later. Really!!!!!!2. You need to wait for Atleast 2 hours as our manager is busy. The teller doesn’t know how to open the safety box.3. When you finally enter the room to access your box, they lock you inside with no means of communication outside. You need to keep knocking the door for 15 mins for someone to help you.Second, bank with no cash. Need to wait for 45Mins in line for the teller to finally tell me we have no cash.Customer service by the assistant manager is so bad. She was rude and wants us to get away so she can get home soon. Giving silly reasons every time.
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April 2021 by Jane Ochoa
Useless branch. Unnable to make deposits unless its its through the ATM. I need to make deposits for my job's business account and I dont have an atm card. There is no drive up window either.
