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July 2025 by Roberta Shafer
Steve was very helpful and very knowledgeable. I upgraded 2 phones and the process was smooth and he helped set up everything I needed . He’s very patient. When you visit the store please ask for STEVE !
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June 2025 by Gabriel Granados
Would rather drive to this location than the Leesburg one. My guy helped on new phone and professional about it
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June 2025 by Jackie Echols
I've never been to a Verizon store before even though we have had service through them for more then 40 years.
We just up dated network after maybe 20 years. After rhe upgrade we now have printer connection issues so we were given a solution. Verizon added this 5G FIOS extender to our monthly bill. Going to pickup from our local Verizon store they sent us to a store wherr we were told it was in stock & ready for pickup.
My problem was when we did arrive at the store, the sales person said they didn't have the item. It was first come first serve. I his body launage of tapping his orange glasses while dismissing our need to obtain the item, to connect our system.
His dismissive tone & approach of ( why are you here, we don't have what you need go home & get service from the internet service you spoke to. We can't help you. We are very disappointed.
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May 2025 by David Allway
Worse customer experience ever.
After being directed to this store by another verizon store, and the Verizon Customer service. I was told that the store does not accept Fios equipment drop-offs. When I tried to explain that I had been referred there by Verizon Customer service. One of the employees told me he did not care.
Not sure how to do business with Verizon. It seems to be a scam. They charge hundreds of dollars if you do not return equipment but then refuse to accept it.
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April 2025 by ayanna
Kelvin is always very helpful and takes care of business! Excellent customer service always!!! Thanks
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March 2025 by Linda Acker
Robert was just great at changing our program. We saved money. He is a very knowledgeable and friendly employee.
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March 2025 by JOHANNA Kinlan
Kelvin was great to work with! Highly recommend him when buying iPhone and iPads!
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February 2025 by Tania Smiley
Went to drop off my internet router. Employee was extremely rude and short. Also snatched equipment from my hand asked a simple question of is my service canceled and he said I don't know and continued to work saying we just take equipment you need to call. Do better! Customers should not be treated disrespectfully
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July 2024 by Rashin M. Taheri
I recently visited the Verizon store to transfer four lines from T-Mobile, and I had the pleasure of being assisted by Steve Perez. Steve did an exceptional job throughout the entire process. He was knowledgeable, patient, and very attentive to our needs. The transfer went smoothly, and Steve ensured we understood every step. His professionalism and friendly demeanor made the experience enjoyable. I highly recommend asking for Steve if you visit this Verizon store. Thank you, Steve, for the outstanding service!
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July 2024 by Marck Lopez
I had no problem activating my new phone lines. Steve Perez understood my needs and was very helpful and knowledgeable with the process.
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July 2024 by boris castro
Switched over my business account from T-mobile to Verizon and Steve was very helpful, He was very knowledgeable about the promotions and made switching very easy . Highly recommend asking for him when visiting this location.
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July 2024 by Seana Thacker
Stevie was such an amazing help throughout the whole process.. he answered any and all questions I had, and service has been great ! Highly recommend stopping by to see Stevie !!
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July 2024 by Mert Yılmaz
They should learn how to treat customers. I have a lot of things to say but I wouldn’t. When I check the other reviews I realized , there is nothing to change.
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July 2024 by Capital Lab Services
Associate was very arrogant and rude!!!
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June 2024 by Hussam Osman
Excellent customer service
