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August 2023 by Tempestt Ware Harmon
I must admit, I had some uncertainty about how to begin this review, but after my experience, I couldn't be more sincere about sharing it. This family-owned business is simply unmatched. From the moment I stepped in, I knew I was dealing with amazing people. Jen, her husband, and her dad exude fairness and are down-to-earth people that put you at ease.The reason I sought their services was to repair my truck's transmission, and they not only fixed it but also offered me a one-year warranty. That kind of commitment to their work and customer satisfaction is truly commendable.This level of integrity is hard to come by in today's world, and I genuinely appreciated it. It's rare to find a business that not only excels in its craft but also cares about the well-being of its customers.I wholeheartedly recommend this family-owned business to anyone in need of automotive repairs. Their unmatched service, fair prices, and caring approach set them apart in the best possible way. I'll be returning for any future automotive needs without a second thought.
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July 2023 by Tempestt W.
I must admit, I had some uncertainty about how to begin this review, but after my experience, I couldn't be more sincere about sharing it. This family-owned business is simply unmatched. From the moment I stepped in, I knew I was dealing with amazing people. Jen, her husband, and her dad exude fairness and are down-to-earth people that put you at ease.The reason I sought their services was to repair my truck's transmission, and they not only fixed it but also offered me a one-year warranty. That kind of commitment to their work and customer satisfaction is truly commendable.This level of integrity is hard to come by in today's world, and I genuinely appreciated it. It's rare to find a business that not only excels in its craft but also cares about the well-being of its customers.I wholeheartedly recommend this family-owned business to anyone in need of automotive repairs. Their unmatched service, fair prices, and caring approach set them apart in the best possible way. I'll be returning for any future automotive needs without a second thought.
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June 2023 by JL Alston
There’s three things you want when you take your car in: honesty, good work, and low prices.1 Performance has 5-star honesty and good work. The prices aren’t the cheapest, but it’s worth the extra dollars to know you are jn good hands.
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May 2023 by Walter Hagans
The customer service experience was great, very helpful with my questions and concerns. Even the mechanic was helpful and knowledgeable and offered good advice. Oh and their towing service was also great. This is a company that cares about their customers.
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May 2023 by Tan
Called to ask about the possibility of having a mechanic come out to conduct an inspection. The lady on the phone simply said, “We don’t do that, honey,” and hung up.
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April 2023 by Ron
This is a great honest car repair shop! Those are hard to come by. We have a few vehicles and we come here for all of our maintenance and work.
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April 2023 by Carry joseph
This lady was really rude. Took a car here for a check up. Whole process was like pulling teeth .. when I called her out on how rude she was being she starts saying I run a 5 million dollar business I don’t need your business..Service: Auto maintenance
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March 2023 by zknightz
Don't go here for inspections. Zero customer service from the old angry dude.1. Revved my manual car to 7K rpm to move it 10 feet into the bay for no reason.2. Rejected inspection and told me to pay $20 RIGHT NOW. Then was shouting at me to pay because he didn't see the credit card that I already put out on the table in front of him.3. Removed my NY state inspection and registration stickers from the car without asking me. Inspection was expired but registration was valid until the end of the month. He trashed them both.4. Put a huge rejection sticker into the window that took an additional 15 mins to remove.Why not calmly explain to person out of state why the car is not passing and leave everything else be? Ridiculous.
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October 2022 by Brooke Oro
One Performance is the BEST mechanic shop in the Northern Virginia, hands down. The services is incredible. The staff are HONEST (which is a rarity in the auto industry) and incredibly knowledgable. Jen always takes care of me and is communicative, making sure I know everything from start to finish.I won't go anywhere else for mechanic services. I give them my absolutely highest recommendation and encourage ANYONE needing mechanic services to patronize their business.True professionals!
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October 2022 by Karen McReynolds
These guys are awesome, they take care of our cars and do quality work.
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August 2022 by Gene Hawley
While I don't look forward to car issues, I do look forward to future dealings with performance auto care. The staff was extremely friendly and polite. My issue (radiator fan replacement) was efficiently taken care of and at a good price. I will definitely return when I encounter auto issues
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August 2022 by Rajkumar thangavelu
Horrible place. Due to family emergency had to run out of town. Stopped and explained the situation and asked if someone could please help me put air in the tires. Lady says to wait a few minutes. Two gentlemen don't even acknowledge my presence. Stare right through me, like I'm some deformed five armed freak. Go wait in car for 15 minutes. Nobody comes, men come out and look at me but nobody helps. Wretched place don't use
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July 2022 by Ethel Mitchell
The shop is the nicest shop I have ever been in. The people that run it are awesome in every way.
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May 2022 by thE tEST
I would stay wary of this business because they go through people's personal itemsI mean they went through my bag and they know what i have and obviously violated several of my rights i won't take action yetThey do good job but i gave them give them a one star because they went inside my bag and yes its for activities in competition useBut i dunno if i even trust this business after what i saw in my trunk of my carSo people if you got stuff don't go here please they will look through your carsEmployees need to respect the customers privacy and rights for that matter tooService: Vehicle safety inspection
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April 2022 by Ashford Brunson
Staff here are very rude. Especially the old man doing the inspections, he actually said "I will reject you" before even looking at the vehicle. I take care of my stuff so he had no choice but to pass me. Went there twice and both times felt like I had to explain why I was there like I wasn't welcome. Will not use their services again and recommend everyone else that cares about customer service go elsewhere.Service: Vehicle safety inspection
