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November 2023 by Zubair Ahmed
Bought Engine Installed IT Didn't Work Asked For A Refund Or Exchange They Said We Didn't Install It Correct So No Warranty This IS Stupid, worst customer service. They will tell you that you have 6 months warranty but when when its messed up they will not honor the warrantyI cant get a refund or exchange $1500 Gone to Trash Do Not Trust Their Warranty Will Never Buy Parts From them Again
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August 2023 by Sajad Sakiani
-5⭐️ is what they deserve.This company is a fraud!They sold me a transmission that they never had and wasted my time for almost three weeks!!The sales manager is the cherry on top. Go to a local junk yard instead of wasting your time doing business with this people.After lots of arguments the only thing they will do is a refund. The lady lady called SHELLY in sales department doesn’t know the difference between Hyundai and Lincoln transmission.DO NOT GET ANYTHING FROM THIS BUSINESS!
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May 2023 by Auto Max
Ordered an axle for f150 supposed to be next day next day we were stop number 36 driver never made it the following day we were stop number 33. shouldn't they start from where they left off? long story short driver still not here as of 5:00 pm. we have $40k truck on the lift waiting for axle shaft.
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April 2023 by Steve Goodin
I ordered a seat for my chevy tahoe it was ripped the headrest was broken drove 1 1/2 hour very disappointed I asked for a re8
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December 2022 by Jerry S.
Absolutely the worst place to get parts. Run. Don't walk from this company. Ordered transmission and transfer case for an Explorer. What was sent to me was those parts for a Ford Edge. Started the return process a week ago. I returned the transfer case myself because it was small enough to fit into my other vehicle. Drove to the warehouse to exchange and the one for the exchange they had tagged as for an Explorer was ALSO for an Edge. Decided to return the transfer case and transmission right then. Sourced a different part from another company while waiting for the return to be initiated. This was a week ago. I was promised a week ago that the transmission (sitting on a pallet and too heavy for me to pick up) would be picked up by a driver "tomorrow". I've called each day since then and was assured that it would be "tomorrow". Finally contacted the "Sales Manager" and was again told "tomorrow". It is BEYOND RIDICULOUS that it takes a week to pick up the part especially when the warehouse is 10 minutes away. IT is also UNACCEPTABLE that the part is on a list and not getting picked up and that "dispatch" cannot call a driver and make sure that they swing by the shop and pick up the part. The ONLY honest and competent person I've dealt with is the guy in the warehouse who took my transfer case. 1) Don't know what parts they have (labeled wrong in their system) 2) Sales people are clueless 3) Return process is ridiculously long 4) Dishonest reps at every stage of the process Again. Run. Don't walk away from this shady company. This company gets ZERO stars from me. But I have to give it at least one star to post this review.
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August 2022 by anony mous
The people on the phone are decent but they never seem to get the right part delivered. Almost feel bad for the drivers doing big deliveries and wasting gas. Only if they could somehow figure out what part is ordered and what part is being shipped.
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December 2021 by Sully Sullivan
Super helpful at Front Counter w/paperwork and ensuring got 37 back for providing used wheel rim. Excellent customer svc!!P/U part in yard office was another helpful employee. He took wheel rim n powerwashed it for me. Super effort and appreciated.Super operation n decent prices!! Outstanding staff!!
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October 2021 by Coach TO
Right now they're not at the top of my list because they lied. I asked them repeatedly are they sure they can get my part in on the day they promised. Called for my part and guess what? It won't be here til Monday. Surprise surprise. I could have went to another place who cost less and I would have had my part in TWO days but because I took the recommendation of a mechanic, I am waiting a week as opposed to 3 days like I was promised.
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October 2021 by Myra Brown
Business very unorganized. Had to return purchased parts multiple times due to staff not giving me the part that was paid for.
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August 2021 by Albert Thurber
They can get any kind of automotive part for you cheaper than dealer OEM but still kind of high but I guess that's the way life is nowadays. Great service friendly people enjoy the time with the guy that help me out
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August 2021 by Farooq Azam
I was looking for an alternator, spoke with Mr. Jovan Colon who helped me find my part with very professional and courteous customer service.
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April 2021 by Meineke 2868
Chad Bullock is the best, great service and great knowledge.
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March 2021 by Daoud Ayyash
Called them and immediately they found part for my car and told me it would be available at 4pm. Got of work and got there an hour early and it was ready to go. Customer service was 100%, even the gentleman at the counter answered all my questions. Will definitely be going back for future parts...
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February 2021 by Dave O
Searched all over NOVA for a replacement engine. Wish I had started with LKQ, but hey, I needed the hard knocks to learn. Found a great selection, great prices, and most of all FANTASTIC service from Keith R. at LKQ. Great engine! Thanks LKQ!
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January 2021 by Aimal J.
Jeff is the man with a plan we national auto repair have been using them for 20 years plus and he has been an absolute pleasure to deal with thank you Jeff!!!!
