Metro by T-Mobile

Most Recent Comments

• April 2025 by Arionna Newman
  great customer service.
• March 2025 by Gil Hinton
  I went in the store I had a really good experience 😉
• March 2025 by nathan canady
  Second review of the day. Had an issue with getting my number back on my phone. Swapped my phone at home and all of a sudden had no service on either phone. Younger lady didn’t seem to really care to begin with after explaining my issue. Attitude the whole time. She just said “yea u don’t have service on your phone at all to be honest”. Couldn’t help me for 20 minutes, told me to wait for other employee to do anything until she understood my concern. She told me it would cost $25 which I do not agree with since all I was doing was getting access back into my account and the last few times this has happened to me, the location in Fredericksburg was able to help me get back my phone number for FREE. I was very confused, she didn’t sympathize at all to my concerns. Just told me “Well u just have to come back when you have the money.” When I asked her for the WiFi password on my phone that had NO service to try and call metro pcs myself to help her clarity into the issue, she responds back with an attitude as she is telling me the password. Didn’t want to help at all. After I got more clarity by ANOTHER metro pcs representative at ANOTHER store over the phone, since again, she was very short with me from the very beginning and made me feel like I was bothering her, I finally agreed to the $25 charge. After she got it working, she tried rushing me out the store, handed me the phone and said “thank you it’s working”. I paused for a second in confusion, as I saw it had 0 bars, handed her the phone back and said “Can you please make sure it is working first.” She sighed, again, this must have been such a big ask of her to do, very unprofessional, she calls the store..it doesn’t ring, I see my phone getting texts on it finally and told her that everything looks good then she responds with an attitude again “Looks like it to me” hands back the phone and says “Thankuhaveagoodday”. Do not come to this location unless u want to be with met with a very rude and unprofessional lady who will give you an attitude the whole time and show extreme unprofessionalism. Do better. If u come to this store remember these people are trained for SALES SALES SALES. Not compassion and understanding and that was my mistake for expecting otherwise.
• October 2024 by Anthony Anderson
  Lady that was there locked the doors 2 hours early without provocation and refused to anyone at line that was forming outside the door
• July 2024 by CeeCee Chandler
  I just left this location and I am happy to say that Manny, Joselin and Roxanna were the best I had a good experience they gave me exactly what I wanted and none of what I didn't so I'm very pleased. I've always been with this location and I've never actually had a bad experience but they were the best.
• July 2024 by Nelson Ventura
  Bad service, I arrive and it's open and the girl who is there can't serve me just because she's eating because she doesn't close the door and if it's on break, apart from the fact that she could serve me until 2 o'clock, I come from afar so they don't serve me ? ???????
• May 2024 by Jesse Bates
  I just left this location. I would give this location 0 stars if possible. Added a line to my account with my own phone that I brought in. The associate not only would not discuss the pricing with me before adding the account and activating, they also charged me for a MicroSD card and told me it was free with new activation. My phone that I brought in doesn't even allow expandable storage. So I was basically lied to and then charged for an item that is completely unusable for me. I will be calling corporate on this matter asking for a refund.
• May 2024 by narciso magaña
  There is a disgusting Honduran woman who doesn't know how to treat customers.
• March 2024 by Lola Seaman
  Update your hours. Says open until 7pm and your doors are literally locked at 6pm.
• October 2023 by nujiss jiss
  Perla a young lady that helped me out with everything I needed in short order. She was fast and patient with me. Thanks Perla sorry for the late review.
• September 2023 by Jackie Rivera
  It's NOT the store. It's NOT the service. It's NOT their phones. It's their CUSTOMER SERVICE REPRESENTATIVES at their CALL CENTERS. Calling Metro PCS is the most frustrating, draining experience I have ever had in my entire life. They are the worst people to talk to. The language barrier makes it nearly impossible to get your issue resolve, therefore you have to call several times before it might get solved at all. They straight up tell you anything they want to get you off the phone. They literally just be lying about everything. The most incompetent customer service representatives I've ever experienced. T-Mobile obviously does NOT care about providing a good customer service experience. These representatives are not well trained or well educated at all. It's so bad, it makes you feel like you don't want to be a customer. Not ONCE have I called and my issued been resolved on my first call, never. The most frustrating and draining experience ever. Terrible terrible terrible terrible CUSTOMER SERVICE at their CALL CENTERS
• August 2023 by Cristina Guardado
  I have 45 minutes and many customers have left because there is no staff to store them ????
• April 2023 by Mohammad anwar Mirzakwal
  They are very unfriendly and nepotistic
• January 2023 by George Bowen
  Manager "Jackie" was excellent. Very helpful
• August 2022 by Brian B
  Friendly staff