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October 2023 by nujiss jiss
Perla a young lady that helped me out with everything I needed in short order. She was fast and patient with me. Thanks Perla sorry for the late review.
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September 2023 by Jackie Rivera
It's NOT the store. It's NOT the service. It's NOT their phones. It's their CUSTOMER SERVICE REPRESENTATIVES at their CALL CENTERS. Calling Metro PCS is the most frustrating, draining experience I have ever had in my entire life. They are the worst people to talk to. The language barrier makes it nearly impossible to get your issue resolve, therefore you have to call several times before it might get solved at all. They straight up tell you anything they want to get you off the phone. They literally just be lying about everything. The most incompetent customer service representatives I've ever experienced. T-Mobile obviously does NOT care about providing a good customer service experience. These representatives are not well trained or well educated at all. It's so bad, it makes you feel like you don't want to be a customer. Not ONCE have I called and my issued been resolved on my first call, never. The most frustrating and draining experience ever. Terrible terrible terrible terrible CUSTOMER SERVICE at their CALL CENTERS
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April 2023 by Mohammad anwar Mirzakwal
They are very unfriendly and nepotistic
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January 2023 by George Bowen
Manager "Jackie" was excellent. Very helpful
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April 2022 by Eyron G
Great experience ! this team is very helpful ?
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July 2021 by Mason Joya
I had an amazing experience at this location especially. Jennifer was able to help me choose the best fit phone for my needs, even when I didn’t know which phone to choose. With all the options for phones, lines, accessories, etc. It felt almost impossible to make a decision but she was able to guide me in the right direction and help me make the decision that left me very satisfied.
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March 2021 by Jamie Robinson
Customer service was very helpful and curtious
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December 2020 by Nathaniel Stokes
Yira is the best sales associate you have here in Dumfries. She deserves a promotion. Also Karla is outstanding as should be on her way to a promotion also. Yira ahould be running her own store actually.
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December 2020 by Aya Ali Ameera
Excellent customer service by yira. Very knowledgeable of the product and plans.thank you
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December 2020 by Victor Brandford
Verry good . Promotion. outstanding!! Performance. By YIRA.
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December 2020 by Massamien Hema
Omg you will not believe how amazing these people are . YIRA is an amazing person very professional she did everything in her power to make sure that i got the best phone for my budget and it was the greatest deal i have ever gotten fom metro . What a great effort she put in to making sure i dont go a day without a phone . i can't thank you guys enough ?
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December 2020 by Cerrick Rice
The team did an amazing job thank you so much
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November 2020 by LaMarr Clemente
The sales person Yira wS very helpful and informative got me the phone I wanted
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November 2020 by Andrew Juggins Jr.
Iam very very satisfied with the service today From: Miss Yira.
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November 2020 by Lorenzo Carter
Very good service by yira
