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“For reasons unknown, Toyota center is being really slow with appointments lately. Expect to spend time just sitting.
Toyota express was over an hour getting an inspection. This is not express. Express has never been fast...ever.
3/01/23
Again disappointed with wait time at the Toyota center but, other than that, we're happy with the service.
5/12/23
Shelor installed a hitch. Apparently they received an incorrect bumper template but, they automatically reordered what we needed and will replace at their expense. We are very happy with the quality of work and service with the Toyota department. We still trust them to completely take care of our RAV 4.
Had to go to Express Lane for inspection, was in and out about an hour. Happy with the service as always and staff are very friendly. I'm still not understanding why Shelors has not figured out how to make the "Express" faster.
8/26/24
Tire Rotation and new engine and cabin filters. Great service and wait time fair.
As Always, staff was great!”
“What a neat place! I made the drive up to look at a specific Honda Lagreat but when I got there I learned that it was on hold. So I drove an odyssey that was very similar but just didn’t quite meet my needs. Jeremy promised to call me if the person holding the Lagreat for some reason didn’t make the purchase. To my surprise Jeremy called back the next week and said it was available again and said he would gladly hold it for me so drove back up and checked out the van/test drove it and I ended up taking it home that evening. I’m very pleased with my purchase and even more pleased with the customer care. They seem to be a great Christian company and very trustworthy. Everything I looked at while being there was in great shape and exactly what the pics and descriptions show online. The showroom was a whole experience of its own. Truly a great place for a car enthusiast to make a unique purchase or just visit! Thank you Jeremy and thank you Mr. Duncan for such a great experience!”
“Great customer service! Kept all promises made. Made repair in a speedy timeframe. Tech. Motivated to complete repair before time was promised for completion. Accommodated special needs of client. Advisor, Tom, was very professional, yet warm and friendly. I wouldn’t take my vehicle any where else for repairs. I bought my SUV at Shelors and would purchase future vehicles from them.”
“These folks are great to work with. Gave me a great car and great prices on tires and work on her after. She just got totaled and I'm going back to them! Honest car sales people? What!?!”
“I will be using Salem Auto Sales again. This was the best experience I've ever had buying a vehicle. The family is growing so we needed 3rd row seating. Found the vehicle I wanted, test drive and the rest is history. I can't say enough good things about this place.”
“We bought the 2019 jeep Cherokee latitude. Chris made this process as quick as he could. He went above and beyond to make sure my husband and I were satisfied and got us in a nicer car than what we thought we would be getting! Thanks again Chris for all you and your team did !
The Hamilton’s”
Used Cars
Used Cars
Used Cars
Used Cars
Used Cars
Used Cars
Used Cars
Used Cars
“A very satisfactory experience primarily because our sales person Troy Pfatt was very professional and helpful throughout the entire process answering all our question and doing his due diligence to help us find the exact vehicle we were looking for.”