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August 2022 by Mark Davis
will not cover warranty. the truck had a leveling kit on the front end a arm broke and they would not cover it and it was still under warranty the leveling kit was on it when it was bought and paid for a warranty but they would not cover it for the air arms being broke. BAD SERVICE!!
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July 2022 by Penguitarian
We broke down 10 hours from home and Steven got us in immediately; fixed our car and got us on the road for only $125!!Superb customer service, fantastic people and great mechanics.Thank you again!
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May 2022 by Claudia Clark
I cannot say enough about our buying experience. Paul was simply amazing and so incredibly helpful and knowledgeable. We live in Newport News and found the vehicle we were interested in online while on vacation. They called us back right away. As soon as we left the airport we headed to Boyd Chevrolet. We called and let them know we were on the way. The vehicle was pulled up to the door and ready for us to take for a test drive. They made the purchasing process absolutely painless. Thank you. The little things that they did made us feel so special. We will be recommending our friends who are interested in a Chevy, Buick GMC to make the drive to Emporia. They will not be disappointed. Thank you again!!!
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May 2022 by Kala May
When I tell you I'm so over this place. So I than dropped my vehicle off Friday May 20, 2022 at 7:30 a.m. its now Tuesday May 24, 2022 and my vehicle still the same way I dropped it off. Not one screw been touched and all I want is my vehicle fix! Is that too much to ask? They over price when it comes to parts and labor, which my own Warranty people don't want to deal with them after this. The company I have my Warranty through called me personally and told me if I continue to use their service. That I would be responsible for all cost when it comes to my vehicle. However, if I move my service elsewhere then they will cover the cost in full. Meaning a $0 out of pocket cost because the cost I'm looking to pay now! I never paid at any other dealership, which I understand where my Warranty people coming from. They rude, don't appreciate their customers and they adding additional charges you don't know anything about! Unless you asking questions and getting them to break it down and you catch them in their mistake.
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April 2022 by Jennifer Jones
My Mom purchased a 2022 Chevrolet Traxs from you. To both the Salesman ( she had 2 assigned to her ) thank you for everything you did to make her purchase go smooth and she and my sister were highly satisfied with your dealership and products you had to offer. I highly recommend Boyd Chevrolet.
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January 2022 by Alain Labrie
We have meet katy from client service, we had a noise in the front of the véhicule. She give us no guaranty when our car will be fixed. After an hour, they found the problem. I can tell you we receive a VIP treatment, I recommand this garage. Thank you again Katy and your team.?
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December 2021 by Jim Sampson
Did a great job, what I wanted treated me very fair service was awesome
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November 2021 by Steven Young
Saved the day for us! This is the service, sympathy and expertise you hope to find in a dealership. On a trip from NY to Savannah we pulled into Boyd's with ABS and Traction control lights which came on navigating an on-ramp in Norfolk and refused to reset. As we stopped to fuel up right in front of their shop, I asked for sympathy for travelers to see if they'd scan me to see what was happening - was I safe to drive or not? Kathy found a slot for me, and Dennis the Tech discovered I had a bad wheel bearing on the left front. He showed me the loose wheel. The parts dept. had the part, they took us in and we were on the road the same afternoon. Great job, Thank You!!
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November 2021 by John Madures
Drove over an hour and twenty minutes to this dealership to buy a new Chevy 2500 after talking to their online rep. Dealership never called to let me know the truck sold when I was en-route and the Sales Mgr seemed to find it comical and laughed about how I should buy their gas version of this truck.
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November 2021 by Michael Latch
good people. no nonsense. they'll take care of you.
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October 2021 by Katherine Hildebrant
We were driving from Maryland to Florida when the engine light came on. Kathy in the service center took great care of us. They gave us a ride back to our hotel, and picked us up when the repairs were completed. Everyone was so friendly.
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October 2021 by Deja Rice
I had my car repaired here a few months after repair I realized the check engine light never went off. After carefully examining my car I could see parts that were removed during repair were not put back on correctly or screwed back into place.
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September 2021 by Teresa Waller
I am very disappointed in the services received on 9/14/21. The check engine light has been on ever since it was supposed to be fixed from the beginning of September 2020. I have bought it in twice for this problem and each time the light came back on. I'm now being told that it is a new problem. Now I am having to pay a diagnostic fee for a problem that was never fixed. My family has had our cars serviced with Boyd Chevrolet in Emporia since they have opened and it seems like the service is getting worse. I am considering taking my services elsewhere.
