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April 2024 by Kathy
We arrived 412 and didn’t get our food til after 5. He didn’t know how the app work. Had 2 checks at our table he didn’t get the right food on the right tickets. Didn’t come back to give us to go box.Normally love everything about crack barrel- this was not a good visit.Parking: Nothing
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April 2024 by Jim Osborn
First, want to say that we love going to Cracker Barrell but recently had a bad experience. After arriving in Emporia, VA, we wanted to place a takeout order for dinner, this was around 7:30pm. When we called, it took a long time, over 20 rings, for someone to answer the phone. We they finally did, they asked if we could hold. No issues with this, but after 20 minutes of waiting for them to come back on the phone, we hung up and went to Arby's across the street for dinner. I understand being busy, but you can't keep someone on hold indefinitely like that.
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April 2024 by John Becker
The place was good but it took very long to be seated and get food, I suggest getting the steak fires.Kid-friendliness: It was very nice for the kids because they had their own little triangle game at the restaurant.
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March 2024 by Tiffani Foster
My family and I usually absolutely LOVE Cracker Barrel. The food is always good and at the one we typically go to, service always great.Unfortunately, we stopped at this location on the way home from a trip, we're starving and just wanted something to eat. We were happy to finally sit down and expected a decent experience.Our waitress approached our table, we gave her our order, and she seemed annoyed to tell us that the restaurant was out of mashed potatoes. About 30 minutes went by. We still hadn't received our drinks. When my husband went to ask about our drinks, the waitress instantly got an attitude and said "I'm just waiting on the bacon!"He explained to her we were still missing our drinks. When our food finally came out, we were missing The whole pancakes, and the two sides that were supposed to come with my meal. And the bacon was under cooked. ?There was no apology or acknowledgement of all of these mistakes made during our experience. It was uncomfortable and awkward. We didn't address these issues in a rude way,but after we did address it, It felt like the entire staff was upset with US because THEY messed up. No acknowledgement whatsoever from the waitress or manager....I've worked in the service industry for several years and I've dealt with some very nasty customers. We were not those customers. So, I was very confused by the lack of accountability and the nasty attitude.
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March 2024 by Jill Shaul
The food is exactly what you expect from Cracker Barrel and the service folks are nice, but so very slow. They seem really understaffed, besides being spread thin there are dishes sitting on tables that haven't been bussed all over the place. It took probably 15 minutes after we were seated before a server came by and it didn't improve from there. Don't stop here if you're wanting the fast service you usually get from this chain.
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March 2024 by Jim Yehl
Normally I like Cracker Barrel but this one was awful. Nothing was cooked right. Fish was so over cooked that I could only eat the center thick portion. French toast was mushy, pancakes were just as bad. Service was slow considering they were not very busy.
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March 2024 by James Pipkin
Took way too long for food to arrive. Server did a great job, but too many customers for her to handle. Had to wait over 30 minutes for service. Was told only one section was available due to shortage of wait staff. Food was cold.
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March 2024 by Robert Eley
20 minutes late on take out order. Paid with credit card before I pickup. Order was completely messed up and baked potato was supposed to be plain but it had everything on it . I supposed to get two salads didn’t get any. They said they put the wrong stuff on my sweet potato and that’s why the order was late but it had everything on it. Didn’t get gravy on my fried turkey breast I drove 15 minutes home and the turkey was cold when I got there and like chewing on leather. I have been to Cracker Barrel a lot of times from Va.to Kansas I have never had a meals like this. I will not go back to Emporia, Va again
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March 2024 by Steven Spears
Crackers barrels are pretty standard. Needed to eat breakfast and wasn't disappointed.
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March 2024 by Michael Wilson
Great food and great
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March 2024 by Linsey Osborne
Me and my child both got sick from this food. Actually ended up taking him to the er bc of the consistent runny stool. Worst cracker barrel! The waitress was wonderful
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March 2024 by Donna Cherkezian
Great C.B. visit! And, Kanada helped me sign-up for the Rewards Program, as my many attempts didn’t work with the verification code. I did some Easter shopping in the General Store!!!!??
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March 2024 by Ashly Barrows
Everyone was super nice, food was great. Great deals in store.
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March 2024 by Daniel Deignan
The worst experience ever at a Cracker Barrel. CB is our go to stop when traveling up and down the east coast, needless to say we are familiar with the chain and what to expect. This unit sucked, from the hostess who couldn't be bothered to put her cell phone down to seat us, to the waitress who had no idea what she was doing, to the food that was cold, the iced tea that was undrinkable (because it was just brewed) and the restaurant being in disarray. If the tables didn't have patrons at them they were covered in dirty dishes. The phone just inside the kitchen was ringing nonstop for our entire visit, while wait staff stood next to it. At one point I was able to talk to a gentleman that said he was the manager, he said that he would personally cook 2 of our 3 orders, which were replaced but we never saw him again. When we finally were able to get our check it was heavily discounted, so it does seem as though management knew there was a problem but at this point the damage to CB's reputation was done. I am embarrassed that we stayed instead of leaving when we immediately knew something wasn't right at the hostess stand. It will be a long time before I visit another CB after this experience.
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March 2024 by Peter Blaschek
The place is dirty, tables are sticky and the service is mediocre at best.
