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December 2023 by Heather Lynn Jones
CVS Pharmacy in Emporia Virginia at 306 West Atlantic Street has very rude employees who have disrespected me and I will NEVER EVER SHOP IN CVS PHARMACY AGAIN!! On Saturday, December 22, 2023 I went to CVS PHARMACY and I sent over $900 through MoneyGram and after I did my transaction and left the store the woman who was at the register working decided to say that she thought i was doing something wrong by sending someone that amount of money!! And she proceeded telling the other customers that I "looked nervous"!?? REALLY? Nervous for what? She talked badly about me to the other customers and I really think that was VERY DISRESPECTFUL! I WENT BACK IN THAT STORE AND LET THEM KNOW HOW I FELT ABOUT IT TOO. CVS PHARMACY I HOPE YOU KNOW WHAT KIND OF EMPLOYEES YOU HAVE WORKING AT THIS LOCATION! YOUR EMPLOYEE THAT DID THE TRANSACTION GAVE THE WOMAN IN FRONT OF ME OVER 100$ MORE IN CHANGE THEN SHE WAS OWED, LUCKILY SHE GAVE IT BACK LIKE A GOOD PERSON! THEN THE PERSON TRIED TO GIVE ME ONLY $60 BACK IN CHANGE WHEN I WAS OWED $90. BUT I MADE SURE TO GET MY CORRECT CHANGE. I WILL NEVER EVER USE CVS PHARMACY AGAIN!!
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October 2023 by Julie Coleman
No one in pharmacy knows how to answer the phone. Have been trying for two days to get someone to answer. I guess who ever is training the employees needs to include how to answer a telephone when they hear it ringing. Now the pharmacy is going to close at 6:00 PM . The pharmacy is just doing what they want to. Doesn't CVS have rules for the store to follow. Must not. Was told by someone at the 800 number for CVS to complain about my store experience that our prescription would be ready by the end of the day Tuesday. Guess what it's Wednesday and prescription is still not ready. I'm ready to go to Walmart pharmacy. You have your medicine in less than a hour.
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October 2023 by Elizabeth S.
For one they don't answer the phone when you call,I will say the front people do speak when coming in,the pharmacy is in another lane
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September 2023 by Emalee F.
DONT GO HERE!!! Took a whole week to get medicine from them. Claim to be short staffed which I totally understand, but the reason they are so short staffed is because of the AWFUL attitude you receive from the staff. Save your time and go to Walmart Pharmacy.
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September 2023 by Jimmy Lehman
Went in for a prescription for pain killers to be filled for a shoulder injury. After trying to call for over 30 minutes and no one could anwswer a phone (with 6 ppl in there?!?) pharmacist stated "can't do it today" "and maybe not even tomorrow" "I don't even know if we have the meds in stock". At 3 pm, there should be NO reason you cannot filla script same day and NO reason the pharmacist doesn't know what meds she has in her stock; or why she cannot look it up. Especially when it comes to narcotics, you would think it being closely regulated you would know off hand what you have in stock. We will be switching pharmacies ASAP.
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August 2023 by Catherine Gaydos
Worst pharmacy I've EVER seen. Scripts can take over a week to get filled, you can't reach anyone via phone and I can tell you how many times I've picked up scripts with errors, such as wrong pill count. DO NOT recommend this pharmacy to anyone. I've been there waiting and watched the techs having personal conversations while there are numerous people waiting to be helped.
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August 2023 by Dan Johnson
Worst service EVER. Do not call because no person will answer the phone. Try it and see for yourself. I will say this is on CVS and not the staff(only sometimes), how about hiring more staff
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June 2023 by Christie Rawlings
The pharmacy not open on weekends. I put my prescription in 3 days ago and it's still not ready!! The company needs to come down and help these people. Ready fills let you know they are ready and when you get there it is not. I don't blame the pharmacist but cvs the company. They should be checking up on their locations. Sadly, our town doesn't have but 2 pharmacies. If you are new to this area, don't come to CVS.
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May 2023 by Lisa Shearin
Why does CVS have the authority not to fill my prescription after 30 days?? My Physician has called in my refill. My insurance has approved. This is happening every month. 3 times after accepting my refill, saying it is in ‘process’ then they put in my Patient Portal that this med is ‘out of stock’. My patient portal states it was filled 3 days ago. What is going on with this Pharmacy?? What gives ANY pharmacist the right to deny an approved refill until I am completely out of this med for 3 or more days?? I have been through enough with CVS Pharmacy in Emporia, VA, as many others have removed their account to another Pharmacy. Forget trying to reach them by phone, they do not attempt to answer & will tell you they don’t have time to answer the Pharmacy calls. They seem to think multiple trips should be made to pick up meds. I do not believe my med ‘is out of stock’. They would not have been able to fill 3 days prior & then discover it is out of stock. They are rude & WILL discuss my private information from where the pharmacist on duty is filling prescriptions.This Pharmacy needs to be investigated, something is going on which is not legal. They do not have the authority to deny meds approved by my physician & insurance, stating the prescription is in process & then decide it is ‘out of stock’.
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May 2023 by Ethel Walker
This pharmacy is absolutely horrible, I was just on hold for 21 minutes for the pharmacy and no one answered, I hung up! This always happens and when someone does answer they have an attitude and cut you off while you're speaking. The staff in the pharmacy are so rude with the exception of Sherri,she is always courteous. The rest could use some retraining. I would give no stars if I could smh, I only hope they are better when dealing with the elderly customers.
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April 2023 by Shayla White
I understand that everywhere is short staff right about now, however integrity and having good customer service should still be something we all have when working in a place in employment. It is sad and disappointing that a place that prescribes medications for people who are in need for whatever health issue is going on, have to speak with disgruntlle employees as well as those who carry the title as a supervisor. If you are unhappy and not wanting to be at work, then its highly suggested that you find somewhere else to work at. I cannot submit without giving a 1 star and it definitely does not deserve that nor a half star.
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April 2023 by adrian boney
I’ve been trying to get in touch with the pharmacy for about two days now to see if I have a refill on my prescription and if so I want it to be refilled . As I am on the phone with them for the second time today with no answer again . I called early today around 9 , 9:30 & I was on the phone listening to the music for about a hour . It’s already bad enough when you get there you still have to wait for your prescription!! && then the calls don’t even get answered . I would give no stars if I could .
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April 2023 by Myke “Series X Skyrim” Dave
Another month without my script. Flippant attitudes and refills require multiple trips and long waits for the pharmacist to do her job. Drugs are out of stock, more often than not, and they don't tell you that there will be major delays, so every month is a guessing game.They NEVER answer the phones anymore and you can expect to wait on hold for a couple of hours, if you want to know if your prescription was found in the system, in stock, or if the pharmacist bothered pulling it.Before anyone blames "COVID", the problem is clearly the CVS employees- just read their Reddit for a behind the scenes look at what the pharmacists and techs think of us lowly customers. They're heroes, ya know!
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March 2023 by Robert Frost
Hi I was at the CVS in Emporia VA at 306 west Atlantic ave and not only was i left waiting for like a half hour just to speak to the pharmacist but then after all that waiting she told me she could not sell me insulin syringes without a prescription, I'm from out of state so of course I don't have a prescription, besides you shouldn't need a prescription anyway, the lady working today at 5:00pm told me to try Walmart but the Walmart here has the same policy, I'm traveling and homeless and don't know what to do, guess now I'll just have rip open my sharps container and use my old dirty needles again, I hope they don't make me sick
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February 2023 by Sandra Buckner
CVS in Emporia is horrible for getting the prescriptions filled. Saying that, we have only two pharmacies in Emporia. We desperately need a third. That may help with the ridiculously long waits. I just go to the one in RR.
