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January 2024 by Timothy H.
Wrote a check to my son from my Apple checking account. He banks at another bank. He deposited my check at his bank on Dec. 7, 2023. As of Jan. 16, 2024 the check had not cleared my account. I called Apple. The rep found that the check had been applied to someone else's account, not mine. She said that the check had been folded or crimped so the account number was misread. She agreed to have the check amount credited to the other person's account and then have the check applied to and deducted from my account. The rep was kind and helpful but if the machinery questions the information on a check the machinery should not "guess" which account the check is from. Need to do better.
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January 2024 by Michael Picha
Not a 24 hour ATM. Front doors are locked to get access to ATM
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May 2023 by Gayle M.
Had a problem with my ATM card. I went to this Branch on a busy Memorial Day weekend and found two very cheerful staff members ready to help me; both very interested in solving my problem. As other members were filing in, they quickly served them as they took time with me to solve two issues with my online and ATM issues. Was very impressed with their efficiency.
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August 2022 by Pablo Buendia
The worst experience I have ever had at a bank. The manager here needs to go. I went in to make a deposit, the one teller was in the back and the manager was in the lobby chit chatting with another employee. Instead of helping me, the manager told me to wait for the teller while she continued her social conversationin front of me. I told her I would just use the ATM, but while I was in the middle of depositing checks, the manager cancelled my transaction and started servicing the ATM machine. I was the only customer there, really taken aback by the lack of customer service and ignoring bank procedures by the manager. The other employees are always attentive and provide great service, but what a horrid manager. Completely rude and against bank policies to cancel a customer's transaction instead of waiting a minute to service an ATM, and the manager blowing off customers for a personal conversation taking place in front of the customer is ridiculous.
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May 2022 by Chilly
Absolutely the worst banking experience I've ever had. I have closed both accounts and gone to PNC.
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December 2021 by Joshua Flores
Really really excellent apple branch! Professional and helpful employees!
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November 2021 by pat murphy
Worst bank you will ever deal with. Online services and app are horrible. Loan servicing and customer service ranks near the bottom of any financial institution I have ever dealt with.
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October 2021 by Dan Healy
The staff is great and this branch is never busy. I can't recommend them enough!
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February 2021 by GY Chen
Very friendly staff and great service! My wife and I were there last week for the first time. Both employees worked with us were extremely patient and helpful. The lady called me later to follow up with the questions I had. Best banking experience I've had in a long time.
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February 2021 by Nisreen Khalaf
Service bad . I waited for 10 minutes and no one came to help me.
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October 2020 by Joseph Serra
Apple federal credit union has been going downhill over the last few years, even before COVID-19. I’m going to close my account due to the lack of help I’ve been getting from them. They just don’t seem to care anymore. Customer service is not what it used to be.
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August 2020 by Duane T.
Absolutely 0 help. It is a nice convenient location but they're actually moving anyway and. The wait was ridiculous even with nobody in the office and the little lady helping was very rude and not helpful at all
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September 2019 by Abraham Baluch
After almost 22 years I have to close my account and find another bank. This is the 3rd time I was turned down for a small loan which other banks offered. Never have direct communication or an assessment to help their clients meets their financial goals. Apple expect loyalty from its clients, but is not loyal to its clients.
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August 2019 by Joe Knight
Hate comeing to this branch eveytime I come here its under staff
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January 2018 by Barbara Bradford
Excellent member service and awesome staff! The Branch Manager is fabulous!!
