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November 2023 by A Gonz
I have been a customer of the Mr Tire store in Burke for about 3 years and the customer service has always been excellent. Prices are always fair and the work is done at the time promised.
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September 2023 by Cody rush (Bigolcody)
The man was very grumpy :( he tried to sell me 4 tires which was ok, but I told him I could get bridgestones for 607$ installed at costco with road hazard included, he tried to sell me cooper's for 800+ and i know road hazard costs extra, and tell me it was cheaper somehow? I got the alignment I needed but ultimately went to the used tire guy and got 2 sweet kumhos with 8/32 left on em for 150 out the door!
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August 2023 by Jennifer Dempsey
I am still in shock by how I was just treated by the store manager of this location. He was rude, aggressive and actually vaguely threatened me. I do not recommend using this location.Update 8/17/23. The tire that was repaired at this Burke Location a couple of days ago went flat this morning when I was getting onto 66. I have called number provided under this review several times, and was told there was nothing they could/ would do to help.
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August 2023 by Shana Price
Made an appt to get my inspection done and see why my car was blowing through a gallon of windshield washer fluid every other day. Come to find out that my reservoir was cracked in the back - a side effect of an accident a couple of months prior. Jonathan the manager worked with me and sent documentation to my insurance company so they could pay to fix it. Overall great experience will be bringing my car in for an oil change soon!
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August 2023 by Joe Crin
I was on my way to see TAY TAY, because I am the I am the biggest Swifty around. All of a sudden, BOOM! my engine goes into limp mode and i needed it towed (stupid Kia). I met with John, the manager at this location he was very helpful and nice. Told me I would probably need a new engine because of some recall that Kia has. I had to get the car to a dealership in order to do it under warranty but i wish i could have let them do it. Maybe next time im in the area. John even invited me to play something called Dungeons and Dragons. I'm a big fan, will return when im in the area
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August 2023 by Jennifer D.
I am posting this review out of concern for neighbors and general public. The store manager of the Burke Mr. Tire, Jonathan, was bizarrely rude, aggressive and threatening to me. unfortunately, because I was in a bind for time and needed help I had the store patch a tire and replace another one. This was a couple of days ago. This morning when I was getting onto I 66 the tire that was patched went flat. I have called corporate and I don't think anything is going to be done. The reviews about him show this is not a rare occurrence. I ended up going to Mr. tire in Fairfax off of Route 29 This morning and they were WONDERFUL. The experience could not have been more different than with the Burke store.
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July 2023 by Jennifer Phillips
Mr. Tire attempted to replace a water pump in my car and gave me a car that they knew was unsafe because the new water pump only worked when the heat was on. Mr. Tire lied and committed fraud and risked my life. These are bad people - stay away.
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July 2023 by Monty M
I made an appointment online for 1500 to change two tires. I arrived at the appointment on time. The receptionist advised that I should return in 90 minutes at around 1630. I returned at that time and was advised by a different representative that they would not have time to complete the work I had requested. This is very poor service and wasted 2 ½ hours of my time.
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July 2023 by Jennifer P.
Mr. Tire replaced a water pump that only works when the heat is on. Mr. Tire knew this and did not give me the option of taking my car to the dealer. These are really bad people and this guy was a Marine. Shame on you!!!!!
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June 2023 by Adriana Herrera
This place just doesn’t seem to want my business. After making an appointment online, I walked into the place and was told they didn’t have any information about my car, just that I needed new tires. Of course, I was then told that they didn’t have any tires for my car in stock. When I asked why the appointment had been confirmed, I was told that that’s the system and they have been trying to change it for years. So I gave them the benefit of the doubt and asked for another appointment and this time made sure that my tires would be there. I was told to expect the call the next day - no call. The day after that, I called and asked again about the tires, the person who answered just told me he would give me a call in 5 minutes to which I replied that he didn’t have my phone number. He said he did so I assumed they would use caller ID. The day ended and again no call. If their customer service is this bad from the start, I can’t imagine what other issues would have come up. I’m taking my business somewhere else!
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June 2023 by Mark H.
BEWARE. Came in for a state inspection.I won't address the $79 oil change that I was charged $117 for or the $449 I was charged for two $115 tires, that's rather insignificant compared to the $1000 they wanted to replace two lower control arms that were perfectly fine besides a small crack on the rubber bushing . At best they could have just pointed it out and said keep an eye on this condition but no ,failed the inspection. They say they do a complete inspection but I brought the car in knowing the anti freeze and washer fluid were low and the battery terminals covered in corrosion, no mention or fixing of these conditions. Don't expect any complimentary services here, they want a lot of your money as is evidenced in all the hidden fees that ultimately double your tire purchases. So I drove my car with the failed Mr Tire inspection sticker to a nearby inspection station for a second opinion and it passed no problem. Don't think spending money here on tires and oil changes will have any effect on them not trying to find the slightest mechanical blemish to fail your vehicles inspection. Avoid this trap, I should have yelped this place but it was conveniently right next to the Advanced Auto store where I had purchased new brakes and rotors. Listen to your wife (like I should have) and buy your tires at Costco.
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June 2023 by Mitchell J.
I had scheduled a appointment on June 6 at 6 PM and I was told my service would not be available because they closed at 7 PM. I also booked an appointment the next morning at 8 AM and was told that they had 2 other appointments scheduled at that time. They don't honor their appointments which is totally inexcusable and unacceptable. They overbook frequently knowing quite well that customers have the same appointment time which is completely unprofessional!
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May 2023 by Mark K.
They could not even put on all my valve caps. Guess they thought I had a three Wheeler.Took my truck here a few weeks ago to get tires put on and a front in alignment. notice today that the center cap for my front left wheel is missing and valve cap is missing to. also noticed my front in alignment is off. When I called Jonathan today and told him all the things that were wrong he got very defensive And told me that I should have check my truck before I left the shop. I could not talk to him any longer so I hung up This place has zero customer service. I would never go back there again or recommend anyone else to go there. I told him I don't want anything from them. I'd rather go to another shop and pay Again for service. Don't go here!
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May 2023 by J Blablah
Always behind schedule. You get appointment for specific hour and they tell you it is hours of wait because they are overbooked. Happened more than once so it is a pattern. Previously they incorrectly installed tires and had other issues that cost me 200 extra. Claimed all is fine but tires were defective. In short, avoid this place.
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April 2023 by Sudip Pandey
I needed help with my new car's license plate mount. I approached the front office and a lady pointed me to talk to Oscar. Both Oscar and Yi were phenomenal in helping me with fixing my issue. And I was out in next 30 mins with my license plate issue fixed. I will definitely come back here for any future service needs and refer people I know to go to here. Thanks!
