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July 2024 by acgiordano
Julian was a pro! 100% professional and knowledgeable!
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July 2024 by Susan Rázuri
Marciela who attended to my needs was excellent. I traded my old phone with iPhone 15 and everything was done efficiently.
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July 2024 by Katharine Adams
ATT lost me as a customer for over 20 years today. After a military suspension for two years for a military deployment ATT would not reactivate my US numbers. Staff at Burke Center and Fair Oaks did everything they could - Ebony and his manager at Burke and Jorge at Fair Oaks were all trying to assist. ATT you lost me and I’m now using your competitor.
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July 2024 by Chris Lipscomb
Great service, in and out very quickly. Highly recommend these guys!
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July 2024 by David Daniels
My store rep was awesome and super helpful. Amazing customer service which is why I stay with att
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July 2024 by Marta SD
The guys were very helpful. Thanks.
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June 2024 by Monica Houston
Damien was awesome. Very courteous. Solved the problem in minutes when the online staff were not able help assist me.
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June 2024 by Adel Turki
Damian and Kenneth. Great location, great associates. Thank you.
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May 2024 by Eugene Krivsun
This establishment deserves only one star. The only aspect they excel in is probably selling phones and plans. However, when it comes to resolving existing AT&T service issues, they display zero desire to assist, consistently redirecting to call AT&T without attempting to help. On three separate occasions, I visited the store seeking resolution, yet each time the manager was absent. It's truly disappointing to witness such poor service from AT&T.
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May 2024 by Bradley Nept
Amazing service
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May 2024 by Robert Stewart
The AT&T service at Fair Oaks Mall was outstanding, tanks to Seth Lusk, who was very knowledgeable, attentive, and patient!
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April 2024 by Marnie Maxwell
I can't say enough good things about at&t store Fair Oaks! I use them for both tablet and phone. Seth was beyond caring, knowledgeable, helpful and professional and provided me with excellent value. Hassle free and a great experience.
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April 2024 by Divya Gongireddy
Worst store ever. Went in to get a prepaid data, voice and text plan for my new phone and the agent Kenneth messed up and put a data only plan (meant for tablets and hot spots) on my phone after charging me upfront for the plan. When he realized the mistake he said he couldn't refund me because it was a prepaid plan. I fought AT&T, tried to escalate to supervisors and AT&T customer service and no one would help me. I tried multiple times to reach the district manager Juan Montano and he completely ignored me and never called me back. Finally had to submit a dispute with my credit card company and even then couldn't get anything resolved. So now I am out $300 and I don't have a fully functioning phone. WORST STORE EVER, WORST COMPANY EVER
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April 2024 by Aman Kotak
Horrible service experience
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April 2024 by Clau Flam
The assistant was professional and well trained. know everything
