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February 2024 by Sean J
Austin provided truly exceptional customer service. He helped me recycle my used motor oil, tested my battery and help me pick out and install a new battery. Go Austin!! ??
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February 2024 by christopher geoghegan
Good service and had a available battery, no installation!
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February 2024 by Lubamba Chibwe
Had everything I needed. Very helpful staff
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February 2024 by jazmine walker
The people who were working when I came in were completely incompetent.
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November 2023 by Surafel Yilma
I had a terrible experience with @AutoZone, and I want to ensure that others know the issues I faced.I visited their service center at Fairfax, VA, in Fairfax BLVD, to get new wipers for my car. Unfortunately, the wipers they recommended failed shortly after I installed them. When I returned to @AutoZone about the issue, they blamed me for choosing 'cheap' wipers and insisted that I should have bought more expensive ones.Feeling like I had no other choice, I purchased the more expensive wipers as suggested. However, even these wipers were not easy to install. When I reached out to the agent again about the problem, they accused me of breaking parts and wanted to charge me for the replacement. It was a frustrating experience, and I decided not to repurchase a new one.To add insult to injury, the staff at @AutoZone mocked me and refused to refund me. Their attitude towards me was utterly unprofessional and disrespectful. When I asked to speak to the agent, he told me all of them were the managers and smirked at me.The whole ordeal cost me $63.58 and left me feeling frustrated and taken advantage of. I hope that by sharing my experience, others will be spared from having to go through a similar #AutoZoneFail and #CustomerServiceNightmare. Beware of @AutoZone!
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October 2023 by Louay Kiwan
Lenny and Austin are super helpful every time I visit
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August 2023 by Shawn Winn
Best service in the area. The team is knowledgeable and helpful. They identified a dead cell in my battery and had me switched out and back on the road in ~10min.
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July 2023 by Gen X
I was frequenting this location to buy parts until the store representative promised me a 15% discount for a larger purchase so long as I purchased a $5 bundle of other products. When I agreed, he rung me up and pretended to convince me that I got my discount. I happen to know math very well, and the register did not give me a single percent discount at all. In fact, it just added $5 more for the bundle. I questioned him on it, and he then said he would have to get a manager to fix the register. The manager came and basically said he couldn't offer 15% and would only give me 10% and proceeded to enter the 10% discount, and the register only reduced the bundle cost by 10% and not the entire bill. I told him, why he was not honoring what his employee had promised me, and he stated the employee did not have the authority to provide the discount. I stated that his employee had delegation authority and the discount should be honored. Then another employee jumped in to defend the manager and provide his illogical analogy without anyone asking him to join the conversation. I basically had three people ganging up on me, the customer, on why they woudn't honor their promise. I decided not to buy the products and never return here. It was their loss on that day and all future purchases I would have made. Arguing with a customer in a harassing tone is just bad business.
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July 2023 by Dion Revels
My son needed a battery , ordered it online and went to the store, they installed in less than 10 minutes. Great service, friendly staff
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May 2023 by Nathan Gregory
Recently did ball joints and brakes on my truck. Rented 4 ball joint kits before I finally found the right one. Returned them all for the full deposit amount saving me hundreds in tools on a job I won't be doing again anytime soon. The staff was helpful *but not overbearing* like the advance across the street.
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April 2023 by alaaeldin salem
Great service what I notice a nice lady answer the phone immediately answered like five or six calls when I was there for like 10 minutes
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February 2023 by Tricia Reynolds
I needed my battery tested. The young woman who assisted me was awesome! It's awesome to see women working in occupations that were always seen as a "man's job", when I was a younger woman of the '60s and 70's. ?
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January 2023 by automart
AutoZone puts Advance to shame, Any part that advance has to order I just go cross street to AutoZone and they have it in stock and price is cheaper.
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January 2023 by Adam T.
Had a screw in my tire and had no idea how to fix it. The employee helping me was very understanding and explained things simply and easy enough for a dummy like me to understand. He recommended the best option for my problem (not the most expensive either). He even loaned me a tool to help and checked up on me while I tried to repair the tire. Above and beyond service.
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October 2022 by Mtataah The Meme Boy
DO NOT SKIP THIS REVIEW!These guys and gals working at this location are nothing but the BEST! From my 2 years of driving, I know that's not much, I have always went to this exact AutoZone because I know the people working there are knowledgeable, friendly, and helpful! I was never NOT greeted by the employees inside and whenever I had a question, they would answer it in a way even non-car guys/girls would understand! This AutoZone has everything you need in times of need. Not once have I entered this AutoZone and left unhappy!
