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February 2024 by TOPS&1
Best customer service we've had in years. Kathleen answered all our questions and directed us in how to proceed. Plus she followed up later on to be sure we didn't have any further questions. Personal care like this is something we have not seen in years. Thank you.
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December 2023 by MHA Abbas
I went to picket road bank before opening time at 10am 11/07/23. After the bank door opened I told lady that I had a quick enquiry about my account. . She asked me to have a seat for 15 minutes and we will take care of you. It was 20 min passed the manager who’s name is Mr Naweed came out and asked. I told him the same issue. He told me that he had an appointment coming in and you had to wait further 30 more minutes because our online appointments are coming. Then I asked what about 30 min after you would tell me the same story. He said yes. What type of business Bank of America doing with his customers. I had to go to work and I couldn’t wait hours . I am a more than twenty years Bank of America Cutomer. Now I have decided to close my account soon and move different bank.
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November 2023 by Lilian Hu Nguyen
Terrible customer service. One teller while FIVE (5) other employees just strolled around with their iPads not being helpful at all. Asked if any of them could help out the 1 teller + long line of 8 people. Was told no - their jobs were only for new accounts, not actually servicing the accounts. Learn some basic customer service!!To add, withdrawing cash is limited to certain denominations as we all know, so a teller is required at times. There shouldn't be an excuse regardless of the reason needing to see a teller.
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October 2023 by Lily H.
Terrible customer service. One teller while FIVE (5) other employees just strolled around with their iPads not being helpful at all. Asked if any of them could help out the 1 teller + long line of 8 people. Was told no - their jobs were only for new accounts, not actually servicing the accounts. Learn some basic customer service!! To add, withdrawing cash is limited to certain denominations as we all know, so a teller is required at times. There shouldn't be an excuse regardless of the reason needing to see a teller.
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September 2023 by tr ackr
Highly recommended. The kindness of Mr. Naweed Hakimzada is remarkable and the generosity and professionalism of his manager Miriam Djelloul has to be rewarded. They went beyond what is necessary to help the customer. Bravo Bank of America !!
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August 2023 by jagadeesh rayudu
Great service and good conversation with Naweed HakimzadaThank you
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July 2023 by Blanca P.
I really hate coming to this branch, they're always busy and they are so helpless , I forgot my card at the ATM machine at this location and they don't have access to the ATM machine ? I came here a couple of times for different things since it's the closest to my house but I really don't like their service "costumer service" they are always so busy and make it seem like they actually don't want to deal with ppl or costumers.
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June 2023 by shanti poudel
Feeling good service
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June 2023 by sunny cherukuri
I recently visited Bank of America in the Main Street and Naweed Hakimzada helped me to open new bank account thanks to Naweed
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June 2023 by Brian Latham Jr
I love them at this branch!! They are always helpful, polite, and give the best service!
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May 2023 by Dinora Reyes
Elena Bilca, she treated me very well, she gave me a lot of information and I liked everything she explained to me, excellent job, thank you for helping me, very professional with a lot of experience, very friendly
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May 2023 by Rozan Kunwar
Elena BilcaShe was really helpfull. Great service.
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May 2023 by Yahya Haroon
She was very helpful, gave a lot of useful tips and really paid a lot of attention to me as a beginner and helped me set up everything properly. Could not recommend more.
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May 2023 by Ahmet Turhan
Elena Bilca did great job showing me my saving options. She is super helpful and friendly. I will recommend her as your bank advisor.
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May 2023 by Laura Close
Elena Bilca is an excellent advisor here! She shared the current benefits offered to help lower my costs travelling. I am motivated to bank here in the future. I am really impressed by the staff here.
