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December 2023 by MHA Abbas
I went to picket road bank before opening time at 10am 11/07/23. After the bank door opened I told lady that I had a quick enquiry about my account. . She asked me to have a seat for 15 minutes and we will take care of you. It was 20 min passed the manager who’s name is Mr Naweed came out and asked. I told him the same issue. He told me that he had an appointment coming in and you had to wait further 30 more minutes because our online appointments are coming. Then I asked what about 30 min after you would tell me the same story. He said yes. What type of business Bank of America doing with his customers. I had to go to work and I couldn’t wait hours . I am a more than twenty years Bank of America Cutomer. Now I have decided to close my account soon and move different bank.
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October 2023 by Lilian Hu Nguyen
Terrible customer service. One teller while FIVE (5) other employees just strolled around with their iPads not being helpful at all. Asked if any of them could help out the 1 teller + long line of 8 people. Was told no - their jobs were only for new accounts, not actually servicing the accounts. Learn some basic customer service!!To add, withdrawing cash is limited to certain denominations as we all know, so a teller is required at times. There shouldn't be an excuse regardless of the reason needing to see a teller.
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October 2023 by Lily H.
Terrible customer service. One teller while FIVE (5) other employees just strolled around with their iPads not being helpful at all. Asked if any of them could help out the 1 teller + long line of 8 people. Was told no - their jobs were only for new accounts, not actually servicing the accounts. Learn some basic customer service!!To add, withdrawing cash is limited to certain denominations as we all know, so a teller is required at times. There shouldn't be an excuse regardless of the reason needing to see a teller.
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August 2023 by tr ackr
Highly recommended. The kindness of Mr. Naweed Hakimzada is remarkable and the generosity and professionalism of his manager Miriam Djelloul has to be rewarded. They went beyond what is necessary to help the customer. Bravo Bank of America !!
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July 2023 by Blanca P.
I really hate coming to this branch, they're always busy and they are so helpless , I forgot my card at the ATM machine at this location and they don't have access to the ATM machine ? I came here a couple of times for different things since it's the closest to my house but I really don't like their service "costumer service" they are always so busy and make it seem like they actually don't want to deal with ppl or costumers.
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May 2023 by Laura Close
Elena Bilca is an excellent advisor here! She shared the current benefits offered to help lower my costs travelling. I am motivated to bank here in the future. I am really impressed by the staff here.
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May 2023 by Ahmet Turhan
Elena Bilca did great job showing me my saving options. She is super helpful and friendly. I will recommend her as your bank advisor.
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April 2023 by Yahya Haroon
She was very helpful, gave a lot of useful tips and really paid a lot of attention to me as a beginner and helped me set up everything properly. Could not recommend more.
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April 2023 by Edward Angulo-Torcates
Extremely kind and caring. Very understanding and easy to communicate with and get help from. Very connective too and helpful. Very professional with how she is able to help open up accounts and teach me ways to save money and ways to make sure I know what i’m capable of in the future. She also makes me very secure and confident in myself and my decisions for being with Bank of America.
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April 2023 by AVANIGADDA BANDHAVI
I really appreciate Elena Bilca for being so kind and helpful throughout my banking Process. She's professional and informative. I rate 5/5 for her explanation on all my questions. I really loved how interactive she is.
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April 2023 by Matthew Huber
Thank you she’s very professional Elena Bilca she’s a great day really great person and was able to help me out with a lot of different financial matters today and I was able it gave me in the direction. She’s a great human being, and was very professional and gave great direction in my personal life. Thank you and she is professional, and Jerry deserves a promotion.
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April 2023 by Khadiga Gamgoum
Elena Bilca is the best assistant in dealing with my banking her caring , advices and understanding was greatly appreciated her caring for her client and taking the time and advices that I received was absolutely great she will deserves a promotion way to go Boa
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March 2023 by Kannan Mrithunjai.
Elena Bilca CSA 1 is very helpful, professional and very informative.She gave me valuable insights regarding building credit history and savingsI appreciate her patience and her great expertise knowledge regarding savings.
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February 2023 by Yovana Soliz
We are really satisfied working with Elena Bilca it was great experience she is a kind person and she answered all our questions and a very professional person.
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February 2023 by Jason Sharifi
You are the best Elena Bilca . She was very friendly and she helped me with everything. Wonderful human being.
