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June 2025 by Mikhail Kolyadov
I live in NYC and go to Bluemercury stores all over, but Mosaic is my absolute favorite. I've always had a wonderful experience there, but Gelila is the absolute best, knowledgeable about the products and always recommends exactly what I need. I always make sure to stop by the store when I am in the area!!!
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March 2025 by N Mi
I just bought my first item in this store, and it was overall such a wonderful experience. The Store Manager, Gelila Desta, went above and beyond to provide exceptional customer service. She was extremely patient, kind and knowledgeable on the shade of tinted moisturizer that I needed. Thank you!
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October 2023 by Ninna Reyes
I visited this store today around 5:26pm and found two employees with NO customers. As soon as I entered, one employee gave me a once-over without greeting me or acknowledging my presence. After waiting a few minutes, another employee said "Hello" with a very arrogant tone. I obviously needed assistance. Needless to say, there was no customer service. To be fair, one of the employees looked like she was in the middle of a training, while the other white lady with the arrogant tone (or man, not sure) busied themselves with cleaning and seemed to give me unwarranted glances. I def recommend making the extra trip to go to the Arlington or Old Town Alexandria location - as they have amazing customer service! Stay away from this location.
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July 2023 by Melany R
I wanted to exchange an item, since the shade did not work out, salesperson advised I return and not purchase other shade. She assumes I wouldn’t like the new shade as well. Unprofessional
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December 2022 by Kelsey McGuire
Friendly and super clean!
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October 2022 by A L
Margaret was very helpful today! Great customer service!
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October 2022 by R Al-Dulaimi
Margaret was very helpful today! Great customer service!
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June 2022 by Angelika P (paris75)
I wish to write the review for Elizabeth and Margaret. I was at that store today 6/3/22 and it was an amazing experience! Those ladies are better then any beauty advisers I ever met. Amazing! I’m so impressed that I decided to write this review. They chose my makeup I’m so happy because they made me to look so good! If you need someone for a excellent makeup go there don’t hesitate because they will make you look stunning l! Thank you so much ladies you are amazing!
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June 2022 by Stella Hanson
Every other time I shop this store it is either snotty service or no service. This time I rushed so hard to get before closing at 7:00 and they were closed at 7:52. Never again. The store in Old Town in wonderful I will always make the extra trip. Would gladly post the time stamp if I could.
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May 2022 by Rachel Mangum
Doors were locked well before they were supposed to close, no explanation on the door.
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April 2022 by CC
Margaret is awesome. Went above and beyond expectations.
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January 2022 by Roxanne
Clean and good products, some overpriced. Was not given a receipt with purchase and almost didn't get my money back when I returned an item. That was not cool.
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October 2021 by Ana Koutso
Larry Forlong needs to brush up on his customer service skills. The communication was arrogant. After he refused to accomodate my needs (I was asking for a sample of a new eye cream) I purchaced the $ 61 cream anyway, and it was first time I left the store without the brend bag and samples. He didnt even offer a bag. So I through the cream in my purse and left.
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September 2021 by Nini A.
As mentioned by another reviewer- opening is hit or miss. I stopped by twice and they were closed(with an out to lunch sign). This is the closest bluemercury- so I tried one last time and they were open, score!!! Bought what I needed (got the last one in my color foundation) and service was good. Next day, opened up my box - the foundation is watery and spilling everywhere. What a mess...drove back to store (they were open thank goodness) and the employee was not helpful or considerate. Suggested I drive to Fairfax to get what I needed. I asked if they could help Me order it online- they obliged. Overall experience was meh... definitely not the typical Bluemercury experience. Seems they've gone down in customer service since Covid. I took the time to come 3X due to their lack of consistent opening times and they had bad inventory, now I'm the one inconvenienced. I don't get it- makes me hate giving you my $$. Moral of the story- don't waste your $$ on this business model. Try to buy somewhere else.
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July 2021 by Ana Ana
Larry Forlong needs to brush up on his customer service skills. The communication was arrogant. After he refused to accomodate my needs (I was asking for a sample of a new eye cream) I purchaced the $ 61 cream anyway, and it was first time I left the store without the brend bag and samples. He didnt even offer a bag. So I through the cream in my purse and left.
