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January 2024 by Yunhan Liang (Angelica)
Fantastic experience there! My sales PJ provided patient and factious services. The staffs are very kind and will help you step by step to solve the problem and will talk to you about interesting contents. I would recommend this store next time a friend is interested in buying a car!
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January 2024 by Eric Weis
Very impressed with my experience at BMW of Fairfax. Both the new and CPO cars sections were attentive and professional. Special shout out to PJ. He made my purchase an enjoyable and informative experience. I look forward to having BMW of Fairfax as my “home” store for years to come.
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January 2024 by Zhiqian Xu
A very big store with a wide range of car models that are mind blowing, sales PJ helped my girlfriend choose the car she was very happy with. The service is also all over the place, the employees guide you and patiently answer your questions.
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January 2024 by Thavin Yamabhai
I had the pleasure of dealing with James and with his assistance Reagan at this car dealership, and they made the entire process a breeze. Their easy negotiation skills and commitment to a fair deal left me thoroughly impressed. Kudos to them for providing exceptional service! Highly recommend this dealership.
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January 2024 by Johann Baldwin
Great buying experience. Alex was extremely knowledgeable and helpful. The sales process is quick and painless
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January 2024 by Ren Mabesa
Awesome experience with Fairfax BMW - team is so very helpful and always offering advise and things to take advantage of. The whole experience was very pleasant. No stress, no aggressive upselling, - I felt like they truly cared about me as a person rather than as another sale to beef up the numbers. Our Client Advisor Alex was exceptionally helpful and made everything so seamless.
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January 2024 by Shahid Habib
I recently purchased a BMW X5 from the BMW of Fairfax, Va. My sales manager was Alex Yakovlev. I was very impressed with his knowledge and demeanor. He took his time to go over the details of the car and patiently explained everything. I would recommend him for others to reach out to him for their future purchases. In summary, Alex is excellent and knows his business. He was very professional and a pleasure to deal with him.
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January 2024 by sblakc
Absolutely amazing service with a highly experienced team. I drove 300 miles to purchase a car from this dealership and it was the best experience. Everything was ready for me when I got there, they knew exactly what to do and went above & beyond to make it simple and easy all while being extremely thorough. Both the sales representative and the finance manager were very smart, experienced and thoughtful. This is the gold standard for customer service. Thank you BMW of Fairfax.- Neil
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January 2024 by Jennifer Hicks Parulekar
We had a great car-buying experience! Karim was a delight to work with—helpful, responsive, and never pushy. We also appreciated getting a fair trade-in value for our non-BMW car. The transparency throughout the process was refreshing. Kudos to the entire team for making our purchase smooth and enjoyable. Five stars!
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November 2023 by Jasen Lane
Client Advisor Sam was patient and very professional. BMW’s sell themselves and he allowed that to happen. Finance manager was great as well. Everyone at the dealership was very friendly and professional. I enjoyed my car buying experience. Glad to be back with BMW.
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November 2023 by Louise Molton
Buying a car at Fairfax BMW was a great experience and I highly recommend Asad to help you with your next vehicle. I have leased a BMW for many years, but this was far and away my best and smoothest transaction from start to finish. There was no pushy sales talk, no up selling and just a genuine helpfulness and professional atmosphere that made the process easy and positive . My car was ready when they said and all the necessary paperwork was completed on time . Asad explained the process and I left feeling very happy with my decision to purchase the car from this dealership . Highly recommend!
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November 2023 by Ed Patterson
I had a great experience at BMW Fairfax, largely thanks to Petr Mastny. From ordering my new i5, through reception and up to financing, he elevated the car-buying process. Petr expertly managed our expectations with realistic projections, and promptly addressed all questions and requests. Unlike my initial encounter at another BMW dealership, Petr never rushed or pressured us. All of his recommendations felt genuinely with our best interests at heart, prioritizing our satisfaction over profit. As long as I’m in Virginia, BMW Fairfax has earned my loyalty for all future purchases. Real talk!
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November 2023 by sam grossman
I recently had an outstanding experience with the BMW parts department in Fairfax. The staff's expertise and willingness to assist made finding the right parts for my car effortless. The service was prompt, and the genuine BMW parts ensured optimal performance. Overall, a five-star experience that exceeded my expectations. Highly recommend BMW of Fairfax. A+++++++
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November 2023 by la clea
I stopped by Friday morning to make a new purchase with my wife. We were greeted by a lady (Ms. Towna) who was professional and pleasant and helpful. She took our information and told us that we were up next and would come get us as soon as someone was available.We decided to walk around in the showroom and kill time. After 10 minutes, I walked back up to the front of the showroom. I overhead Ms. Towna telling the Indian gentleman salesman that we were waiting and was up next to see a salesperson. He blaintently ignored her and escorted a couple that just walked in to see the other salesperson. He then walked back to his office to finish with his customers who were sitting in his office.My wife and I walked out and left the store. I decided to walk back in and approached Ms. Towna, while the same salesman was standing there. I informed her that I understood how she may be feeling. I explained that it wasn't her fault for us leaving and that the salesman who skipped and brushed her off is the reason why we are leaving.His actions were totally unprofessional, and after I explained why I was leaving, he put his head down as he acknowledged he was in the wrong and embarrassed.Thank you to the salesman and his his spineless actions, I took my 90K business to Alexandria BMW and purchased the 2024 X6 M Sport.
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November 2023 by Umar M.
Today I bought my first ever BMW and I must say the entire experience has been way better than I have had at any dealership. Wanna know why?I was assigned upon arrival to Sam Hawa and Sam without wasting anytime took me to the car that I selected. He told me about some of the features of the car. Helped me understand the digital gears of BMW as I never drove one before.Then we went back to his office to discuss numbers and Sam Hawa gave me a great deal. Not only that he was very patient with me. I took multiple calls between my deal, consulted with a couple of auto loan providers and generally took my time to decide. Not even once Sam told me to hurry up or pressured me in any way. This made me feel very comfortable and confident in my decision.Sam also helped me with showing me the complete history of the vehicle which included details about each and every service visits and parts that were serviced. This is really great transparency and a solid way of building trust.All these factors helped me in my decision.Then I was taken to Feroz to discuss and make my payment. Let me tell you this Feroz is one of the most friendliest and polite people I have ever spoken to. He gave me some great suggestions and advice regarding BMW services. Gave me a few options on what would be better for my car. He asked me questions and based on my answers gave me some great suggestions and I really appreciate him for also letting me take my time to decide what would be best for me.My car was ready for me to drive in less than 2 hours. I made the insurance call. I greeted everyone who helped me at BMW of Fairfax and I am really glad that I decided to visit here today.I absolutely recommend doing business with them and getting your BMWs from here folks.This was amazing!Truly 5/5 for me
