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February 2024 by William Baird
Very pleasant!
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February 2024 by Kim Dalferes
If you are looking for qualified experts who listen to what you need, understand your budget, and don’t try to upsell, Bray & Scarff is the retailer for you. Their prices are comparable to big box stores, but the exceptional customer service sets them apart. The new refrigerator gets delivered this week and I feel very confident that we will be happy with our choice thanks to the helpful and friendly Bray and Scarff staff.
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February 2024 by Aaron Wilt
Great experience with Richard! He helped us find what we wanted with the sales, instant savings and rebates.
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February 2024 by Cindy Ascher
Jerome was awesome. Answered all pur questions and made this an easy process.
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February 2024 by Lisa Carroll
It was so easy and I got a great new oven. Michael G. was an excellent sales and customer service person. So glad I went to this store.
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February 2024 by Cynthia Westbrook
In October, 2023, I ordered a GE Profile dishwasher, it was delivered and installed by Bray & Scarff, had multiple issues with it not starting. It continued beeping and the display showed LD. Several times I had to shut down the main circuit breaker to the house and once turned back on, the dishwasher still beeped. Long story...B&S referred us to GE and GE finally said B&S needs to address the problem. The Store Manager, Jerome Peterson sold the unit to me avoided all responsibility and told me he couldn't do anything about it. They picked it up on December 21, 2023 and refuse to refund my monies. I am filing a complaint with Fairfax County Small Claims court. AVOID THIS MERCHANT!!
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February 2024 by Sharon Brodeur
Very knowledgeable sales man, friendly and helpful. He was also helpful in clarifying details about the stove and microwave. I highly recommend.
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February 2024 by JoAnne
Friendly, helpful, experienced; made a painful adulting job of buying a new washer and dryer to fit a small space, easier.
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February 2024 by Sandy Quinlivan
Wonderful customer service! Mike was extremely knowledgeable and patient in answering all of my questions. I highly recommend.
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February 2024 by D.A.S.
Went to the Fairfax location for a new dishwasher. Jordan was very informative and helpful, with no pressure. Great experience (as has been the case over the last twenty years of using Bray & Scarff).
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February 2024 by Linda M
Michael G. was very helpful and extremely knowledgeable. He made it a painless process. Good experience!Thank you!
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February 2024 by Linda Franklin
Clean spacious show room. Rodney was super helpful and made our purchase easy! Explained delivery, timeframe, costs. Personal attention. Didnt have to wait. Def recommend!!
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February 2024 by Phillip Kitchings
Prompt and professional greeting by the store associate. He was engaging and thorough in addressing the appliances of my interest. Use of both on line and in store appliances enabled me to choose the make and model that meet my requirements. I highly recommend this business.
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February 2024 by Alice Lippert
We recently purchased several appliances from Bray and Scraff. Our Salesperson was Jordan Snyder. Mr. Snyder was very helpful in providing us with information about applicances before we purchased them. He went the extra mile to make certain our appliances were scheduled and delivered on time to our new house. When needed, I have contacted Mr. Snyder for help with questions about the appliances. He always takes the time to provide answers promptly. He has provided excellent service. I highly recommend him and will return to Bray and Scraff for furture appliance purchases.
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February 2024 by Barry Uhlig
Purchased a new stove and microwave. Process went smoothly with Rodney explaining the features of the products and services involved. We have bought many of our appliances from Bray and Scarrf and always are pleased with the products and service
