-
November 2023 by Jerry Wood
I had difficulty replacing the cabin air filter for my 2013 Altima. So I drove to your dealership, and in less than 1 hour they installed the air filter. Didn't waste my time. I'm really pleased with your service.
-
November 2023 by Vanessa F.
What happened??? Browns Nissan was family oriented and customer friendly. My family has been purchasing from Browns for more than 15 years. Today's experience was soooooo much different then I ever had in the past. I asked myself what's different? Oh Safford automotive has taken the over. Safford is NOT about people but about business. Without the people there will be no business. The atmosphere was so different today that it was disturbing. I know I will have to find someone else to take care of my 2022 Nissan needs. I thought I had a dealership and service department for the next 2-3 years; however, with the ownership change I will have to make some changes. When you take care of people they will take care of the business . Safford could use some soft skills training. Everything is NOT about the $$$. If you do right by the people the $$$ will come.
-
November 2023 by Nina Kim
I’ve sent an email to the general manager since he still hasn’t replied to email, I’ll post it online.I’ve been a Brown Nissan customer for over 4 years and was going to continue being a loyal customer but after today’s experience with service advisor, I’ll take my business elsewhere.The female service advisor was rude from the moment I came in. She told me that state inspection doesn’t start until 8 or 8:30 and that it was my fault I have to wait because I scheduled it online. The website had an option for 7:45AM and there were no disclaimers stating what she said so how am I as a customer suppose to have this knowledge. She then continued to say in the most condescending way that I should have called and repeated that it is my fault for scheduling it online. Sorry am I not allowed to utilize this option?? Why is this option available then?? If I am going to talked to/treated this way.I even got a reminder call from a person confirming my appointment yesterday. Why wasn’t this mentioned then?Your service advisor needs to work on her customer service skills and show some respect and politeness. And more importantly do not blame shift to the customer.
-
October 2023 by Rodriguez Culley Jr
The lady behind the service desk who helped my wife and I was amazing. She checked in on us made sure everything was good she even made sure we got a loaner car until are loan came through. I'm so glad she was our first point of contact.
-
October 2023 by Timothy Spencer
One of the best car buying experiences I have ever had. Oscar, our car salesman wasn't pushy at all and didn't try sell anything extra to us. He was very understanding and worked with us to get a price we wanted without any uncomfortablness. Everyone in the dealership was welcoming and accommodating to us while we were there. Would recommend to others.
-
October 2023 by Jordan Serck
I appreciated my service provider because she actually looked at my vehicle history. The mechanic recommended transmission and brake fluid change which I literally just did 6 months ago. I’m glad the service rep looked and told the mechanic it was not necessary but irritated that the mechanic didn’t and suggested something that costs $500 without verifying.
-
October 2023 by The Running Dad
I’m really frustrated with my the new service policy from the new ownership regarding loaner cars. It’s very inconsistent with the previous policy and the superior customer support of which I’ve become accustomed. The new policy essentially requires you to come in and wait at least an hour before you can be considered for a loaner, and that’s in the hopes they have a loaner for you. When one is trying to balance professional and family responsibilities, the ease and convenience of dropping your car and picking a loaner has now been replaced with an unnecessarily inconvenient policy. Not only is this a giant step back from the previous policy but it’s wildly inconsistent with what I’ve observed across the industry from other car dealers. Buyer beware.
-
October 2023 by Rita B.
We purchased a vehicle on 9/9/2023 and dropped off payment on 9/11/2023. We have an issue concerning our payment and we've been calling the finance director, Tony Vergara for the past week, leaving messages and he has not returned our phone call. He has not responded to our emails. Today, I left a message for the General Manager and with the operator for Finance expressing our concern that no one has returned a call. What does it take to get a return phone call.
-
September 2023 by Running Dad
I’m really frustrated with my the new service policy from the new ownership regarding loaner cars. It’s very inconsistent with the previous policy and the superior customer support of which I’ve become accustomed. The new policy essentially requires you to come in and wait at least an hour before you can be considered for a loaner, and that’s in the hopes they have a loaner for you. When one is trying to balance professional and family responsibilities, the ease and convenience of dropping your car and picking a loaner has now been replaced with an unnecessarily inconvenient policy. Not only is this a giant step back from the previous policy but it’s wildly inconsistent with what I’ve observed across the industry from other car dealers. Buyer beware.
-
September 2023 by Daphne Loves life
Brought in my car for an oil change and recall fix. I had an appointment and my car was serviced in a timely manner.This location is farther from my home than other Nissan service centers but I Won’t go elsewhere.They are trustworthy. The personnel ( all extremely professional) clearly explain any work that needs to be done without pushing or scare tactics.They even txt you videos of your car while the work is being done. I appreciate the transparency.They are worth driving out farther for excellent, honest service.Oh and their waiting area chairs are extremely comfortable :)
-
September 2023 by Evolve Health and Wellness Business
Oscar was delightful. Rather than the predatory feel of another brand I’d experienced just before, he made us feel like family and my kids first car experience was great. While we were waiting for him another previous client and his wife came in and had just seen him walk away. They asked if we had Oscar and when we said yes, their response, “you’ve got a good one, he’s the best”. His service reputation proceeds him, well done. Thanks Oscar!
-
September 2023 by LaToya Wright
Everyone was so nice and helpful. This experience was one of the best experiences I’ve had as far as buying a car. Special shoutout to George who sold me the car, Gino, Tony and Jenny. They all worked together to make sure I left with a new car. I appreciate them so much and I love my truck! ❤️❤️
-
August 2023 by alejandra carrera
Steve is great! Yes, service is expensive as any other dealer, but their level of transparency levels it out. I always associated dealership service with getting things that were not needed. They have this system that text you videos and photos. Steve explained the importance of each item so I could prioritize, he understood my needs and level de comfort spending that much money.
-
July 2023 by Michelle Portee
I love the fact our new car but man did it take forever for Safford Brown to get it together. They sold the first car we wanted to purchase and gave us a color we weren't to fond of but we did it, a new car. Yes, would Recommend them but make sure they hold your car ?
-
June 2023 by Sabrina Smith
Just bought a Palisade from Safford Brown and my salesman was amazing. Tyler went above and beyond to ensure I was comfortable with my purchase. I purchased a used vehicle that had open recalls and he made sure to take care of them before I drove off the lot. There was a minor dent in the hood Tyler and the guys that detailed my car were able to buff it out the hood before pick up. If you are thinking about buying a car from here make sure to ask for Tyler!
