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March 2024 by Ana Carranza
I rate this 5 stars because it has Mudkip
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January 2024 by Spence Boyer
The staff was so helpful! My voice recording had background noise so they gave me a new voice recorder and let me go in the back to record with no background noise. Thank you!
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December 2023 by Ruth Wyrick
Went to get my granddaughters First Birthday bear. Great experience. Store was crowded making it hard to get around with a stroller. Employees enthusiastic attitudes made it a memorable trip. Hope to make this an annual event❤️
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December 2023 by Justin G
Staff here are amazing with kids! Thank you for making it magical for my son! Hire more staff though as it can get really busy and they should keep their most popular stuffies stocked up please.
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November 2023 by Brid G
We spent almost 15 min in an empty store and no one acknowledged us. What a great experience for our 6th birthday. Utterly disappointed
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November 2023 by Carl H.
Everyone was so sweet and we had an awesome time.We're gonna be going to see the Glisten movie this weekend, she got a free ticket because she decided to make a Glisten reindeer!
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October 2023 by Mike May
This workshop is amazing. We were helped by Alaejha and Cecily, both of them make our kid's experience personal, magical, and memorable. We'll definitely be back!
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September 2023 by Jin
I went to this store location and Carrly was my cashier. I had bought a limited edition BAB in-store and she detached my tags for me. I was planning to keep the tag and gave it to her to checkout my item, so I expect her to put my tags in the bag since it comes with the BAB. Once I got home, I couldn't find the tags and made a call to the store. I recognized it was the same cashier, Carrly, and she said that she must've trashed the tags, but that she can just get one out of the trash bin and save it for me to pick up. Next day, I go to the store again and since she isn't working I asked other workers for the tag (supposedly saved for me and the workers should've been notified) and the worker said she has no idea what I'm talking about. One of the workers there was working yesterday, and apparently she wasn't aware either! This is a limited BAB that sold out in one day, and now they threw out all the tags including the one that should've been saved. I'm really upset because I'm a collector with OCD and having missing tags is extremely disappointing for a limited-edition BAB.I would've appreciated if the worker didn't lie to me and told me that she wouldn't have saved it for me. Also, she wasn't very kind over the phone in the first place. I'm extremely upset and wasted an hour driving to this location. For avid collectors, please be aware and make sure they don't throw away your tags.
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September 2023 by Jin C.
I went to this store location and Carrly was my cashier. I had bought a limited edition BAB in-store and she detached my tags for me. I was planning to keep the tag and gave it to her to checkout my item, so I expect her to put my tags in the bag since it comes with the BAB. Once I got home, I couldn't find the tags and made a call to the store. I recognized it was the same cashier, Carrly, and she said that she must've trashed the tags, but that she can just get one out of the trash bin and save it for me to pick up. Next day, I go to the store again and since she isn't working I asked other workers for the tag (supposedly saved for me and the workers should've been notified) and the worker said she has no idea what I'm talking about. One of the workers there was working yesterday, and apparently she wasn't aware either! This is a limited BAB that sold out in one day, and now they threw out all the tags including the one that should've been saved. I'm really upset because I'm a collector with OCD and having missing tags is extremely disappointing for a limited-edition BAB.I would've appreciated if the worker didn't lie to me and told me that she wouldn't have saved it for me. Also, she wasn't very kind over the phone in the first place. I'm extremely upset and wasted an hour driving to this location. For avid collectors, please be aware and make sure they don't throw away your tags.
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August 2023 by Patty Eamich
My 1st experience with Build-A-Bear Workshop. I took my youngest granddaughter. She had a wonderful time, and so did I. The staff was very nice and helpful.
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August 2023 by Linda Marroum
I went for my daughter's first birthday, the workers were super sweet and accommodating to give my daughter the best experience! I love it. Everything was stocked up, the store was clean, and if they have something you do want that's not in the store they will order it for you!
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August 2023 by Elise Schumann
1 girl working, so had to wait a long time to be rung up & on line gift card was difficult.
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June 2023 by Vanessa Ramos
reserved a party here for my daughters 4th bday and although she had fun with her classmates and the associate tried her hardest with all these 3-4 year olds, i wouldn’t recommend throwing a party here unless it’s private before and after hours.
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April 2023 by Yal S.
I got two stuffy animals for my kids and the associate made it so memorable for my children. Great experience
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April 2023 by Stephanie Waggel
My daughter had a very nice time building her first Build-A-Bear at Fair Oaks mall Build-A-Bear. The customer service team was very responsive to my email. It is nice to go to a store and see an actual product. I think after COVID people got used to things coming right to their house, but building a bear was all about the experience.
