Carter's is known for its friendly and helpful employees who go above and beyond to assist customers, including checking other stores for out-of-stock items. Customers appreciate the good quality infant clothes and accessories at reasonable prices. The staff are described as sweet, kind, and very helpful, making shopping a positive experience. Customers also value the clear explanations of deals and sales, along with the store's welcoming atmosphere. Overall, Carter's offers excellent sales, good customer service, and quality products for families.