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January 2024 by Shawn Jackson
Unfortunately, when ordering a like it size, the male employee made a small portion of my ice cream and when asked to mix in heath bars, he plopped 2 small pieces and placed it in the cup. He did not break the bars into pieces and the portion was very small. The pricing for cold stone is already a lot and every other cold stone I have gone to in northern Virginia has always been generous with their portions as well as mixing the ingredients. This place is not recommended.
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January 2024 by Sadia Alokozai
Customer Service was terrible. The guy at the front who prepared the ice cream behaved as if he was forced to work there. He was very rude to young kids. Ice cream didn’t taste good either.
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December 2023 by Melaku Hailegebreal
They offers a delightful experience with a diverse menu of flavors and toppings. The charming ambiance and friendly staff create a welcoming atmosphere. The quality of ice cream is excellent, with rich and creamy textures. Prices are reasonable, making it an ideal treat for families and individuals alike. Overall, this place provides a satisfying and enjoyable dessert destination.
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December 2023 by Eduardo Albright
The ice cream was cold and wet. Sticky going down my throat. The sugar melting in my mouth was so good. The chocolate… my goodness ?
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October 2023 by Juliet Han
Creamy ice cream/ great mix
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October 2023 by Chris Shasho
Good ice cream. Pretty fast service. Convenient location.
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September 2023 by Vaishnavi Shewatkar
Hey, We had ordered three different flavours, none of them were great to taste. Consistency was hard, and the taste was not good.Hygiene of the store overall was bad. Employees were not using masks.One who was serving also sneezed in front of me. Altogether it was a high-level disappointment.
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August 2023 by Adam Y.
My family and I went to cold stone and were pleased with the friendly staff, efficient service, and quality of ice cream. There were only two workers, but they were working hard to keep up during a peak time. I had to wait a few minutes to order, but that gave me time to look over the menu and decide which of their delicious cream options to purchase. They got the orders correct and the food was good. I was happy with my experience at Cold Stone.
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August 2023 by Alyssa Loyd
I ate mint mint chocolate chocolate chip ice cream ??
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July 2023 by trotva
On 7-13 we went and got 2 cones of different flavors. Both were horribly freezer burned. The young lady (asian I believe, for context) helping us was great. Friendly and quick. However, there were 3 other girls standing out front upon our arrival and then they went behind counter while the one girl who was actually working was trying to get our order. One of these 3 girls got ice cream out and starting making something. No other customers in store. The other two were just walking around behind counter messing with their phones. I felt bad for the one who was working. Ice Cream was so bad, we thru away. Expensive lesson. I see from comments I am not alone, nor has anything changed. Several complaints about the ice cream and girls and obviously nothing was done to correct. I plan on doing what other are, not going back. Sad as it used to be good. There is a Hagen Daz on upper level.
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June 2023 by Julia Suarez
Customer service was terrible. The ice cream also was not great.
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May 2023 by Big Seneca
First and last time at this location. The gentleman who served me was great but the noise and carrying on around him by a pack of young girls while he was working was irritating. Running back and forth from the business area to the rear and screaming, laughing and slamming things is, in my opinion, no way to run a business.
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April 2023 by JAE WIGGINS
Food was never delivered to me, it is impossible to reach the Fair Oaks Mall location because the store does not have a working phone for customer service. I am beyond upset and expect a refund for the incomplete order. Someone should really pay the phone bill…
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April 2023 by Noveen Morris
Just got my son a kids scoop on a cone, the lady packed it so hard that it broke the cone. Then she put that same cone in the cup and gave it to us and quickly walked away, not asking if we want anything else or not. My son tried the cookies and cream ice cream she gave us and it was freezer burned. Do not go here
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March 2023 by Sarah Gray
Paid almost $20 for freezer burned ice cream, they were out of many toppings, and the ones they did have, such as cookie dough, tasted hard and gritty. The employees couldn’t be bothered to stop talking to each other to help customers. Usually LOVE cold stone. We will not return to this one.
