-
October 2023 by Jason Harlow
A total joke. They legit decline my order every time, even though my orders meet their guidelines. Pathetic.
-
December 2022 by Vtec- C.
Im glad I didn't buy a bulk of t-shirt as I wanted the see the quality first. I order 2 t-shirt total up to around $70 and the quality was bad. My order was suppose to be in red writing but turns out to be more of a faded red/ reddish pink. Letter was smudge also. Don't recommend.
-
December 2022 by Paul H.
Incredibly negative experience. Scheduled delivery date was changed 3 times; was told my order was going to be shipped "later that day," which, of course, it was not. Was then told that it would be "today or tomorrow." Consider using them if you don't have a timeline in mind, but know that their quoted dates are pipedreams.
-
October 2022 by Drew B.
I'm a teacher/coach and my athletes did a huge fundraiser to pay for sweatshirts and sweatpants. Ordered and paid for both yet only the sweatshirts went through. Sweatpants will arrive five days late and we will not have them for our championships. Company was very apologetic but only offered a $150 voucher when we spent over $2k on gear. The worst part is that they would not have realized this occurred unless I called them. Will use a more reliable org next time.
-
October 2022 by Daniela M.
HORRIBLE. the lack of communication, respect, and service is insulting. Not sure how they can stay in business disappointing people at the rate they do. I will forever deter people from this organization as they fail any efforts to do something nice.
-
September 2022 by Y S.
pros: very easy to use site with lots of options and suggestions, great customer service via email, items arrived exactly when they would delivered by cons: quality of printing not great
-
September 2022 by Lori B.
Horrific Customer Service. I simply wanted to order a shirt for my dying father's birthday. The site only allows up to 5mb for artwork, but has a click here link if you have a larger file size. So I did. The customer service agent finally reached out to me 3 days later, and in over a week of going back & forth, he could never help me. I went with another company, and uploading my artwork was a breeze. I DO NOT recommend Customink.
-
September 2022 by Mo Quadri
Refuse to refund my order claiming they keep getting blocked, and they’re not attempting to issue an alternative credit. Very poor customer service on their part.
-
September 2022 by Google user
To everyone reading this review: This is a very favorable 5 out of 5 star review of Custom Ink. My customer experience with them at the beginning had areas of opportunity. I will suggest to readers - it may be wise to triple check that you can use a popular image say captured from a video game on your t shirt, and perhaps get it in writing from Custom Ink, before you invest any time tracking down high res cool graphics for your shirt. This review is favorable because I am happy to share after our business transaction conclude, Custom Ink emailed me asking for feedback. I politely explained the areas of opportunity for improvement and Custom Ink politely wrote back with a simple and sincere apology and, also important, an after the fact partial refund of the already concluded transaction. To the polite employees at Custom Ink, great work. Best wishes, -j
-
August 2022 by Jose Pabon
To everyone reading this review: This is a very favorable 5 out of 5 star review of Custom Ink. My customer experience with them at the beginning had areas of opportunity. I will suggest to readers - it may be wise to triple check that you can use a popular image say captured from a video game on your t shirt, and perhaps get it in writing from Custom Ink, before you invest any time tracking down high res cool graphics for your shirt.This review is favorable because I am happy to share after our business transaction conclude, Custom Ink emailed me asking for feedback. I politely explained the areas of opportunity for improvement and Custom Ink politely wrote back with a simple and sincere apology and, also important, an after the fact partial refund of the already concluded transaction. To the polite employees at Custom Ink, great work. Best wishes, -j
-
August 2022 by Jennifer L.
If I could give zero I would, they lied to us several times in regards to our order we are still waiting from an order placed mid July. We suffered a loss in our family got memory shirts made and still waiting please do yourself a favor stay clear away from this place.
-
August 2022 by Tracy L.
Custom Ink did a great job with my order of 22 printed hoodies for a family reunion. Customer service was helpful and answered all my questions when placing my order. When the hoodies arrived, I noticed a few with some fuzzy printing..I let them know...They contacted me...and quickly replaced the shirts at no charge. I appreciate a company that provides good customer service and will use them for future orders.
-
August 2022 by Luis Z.
worst service ever, the design was horrible and they are super rude when you try to change the design of your products. worst costumer service ever.
-
May 2022 by Gregory H.
Expensive , but I've learned your get what your pay for and that what I got. Amazing embroidered hats that everyone want ! Highly recommend. Don't be cheap ! Shipping was quick too!
-
May 2022 by Diane N
The fabric quality, print colors and printing are good on the tee shirts I ordered, but Custom Ink didn’t print the size of the text and graphics that I requested. The finished product did not match the photos that they provided for my fundraising webpage. I was very disappointed with the print size on the tee shirts. Also, the Custom Ink webpage is very misleading on how much you can make on each shirt sold. The webpage says if you sell 50 shirts at $20 per shirt, you can make $10 per shirt or $500, but they later told me that depends on the quality of the fabric you choose and if you sell more than one age group like unisex, youth, toddler etc. I sold 64 shirts over a 3 week period and made $330.45 or $5 per shirt.
