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February 2024 by Aisha Lehmedah
Very professional and great customer service. Steven was helping me to rental car and he was so helpful . The drop off and pickup was so easy and fast.
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January 2024 by Billy Haddad
Easy pick-up, easy drop-off. The people were super friendly and helpful.
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December 2023 by sinjab gaidaa
My experience with enterprise was a great one. They were very accommodating and respectful.i highly recommend them
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November 2023 by Shay
We started off a little rocky. One of the young ladies was very stand offish. However, that one bad encounter turned into months of great customer service. They were helpful, accommodating and very understanding. Wouldn’t mine renting from in the future just under different circumstances.
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September 2023 by Taylor Henderson
Very professional and great customer service. We have rented many cars from many brands all over the nation and can say by far this location has the nicest team. They are very professional with the walk around and noting everything that is wrong before hand with the car. The drop off and pickup could not be more painless and they were not pushy on any of the add ons!
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September 2023 by Duman Dumanli
Manger was a black girl without any experience also so bad rude and even she didn’t know how can talk respect full with customers , she had fight with me and before me with other customer too .She has to be find a job that she doesn’t contact with people and customers.I have to give one star because I don’t have other choices but even one star is really too much for her …
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September 2023 by Darryl McDonald
I NEED A VEHICLE DURING REPAIRS AT A SHOP. MY ARTHRITIS DOESN'T ALLOW ME TO GET INTO ANY VEHICLE. YOUR TEAM MEMBERS ALL WORKED TO GET ME INTO A NISSAN TITAN WHICH WAS A COMFORTABLE PERFECT FIT. HATS OFF AND 5 STARS TO YOUR NUTLEY STREET TEAM ESPECIALLY WHEN THEY DROPPED ME OFF AT MY MECHANIC. DARRYL MCDONALD #945SC59
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August 2023 by Naresh Nani
I have been using rental cars from enterprise (nutly street fairfax) and so far all the time my experience was great . staff here is very kind and helpful . always great deals .
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August 2023 by Conrad Hertzler
I rented a pickup truck to move my son from VCU in Richmond back to Vienna, VA. Getting the truck from Enterprise was easy and quick. The truck was clean and in excellent condition. Drop-off was also easy and quick. The cost was reasonable and there were no surprise fees.
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July 2023 by D Rey
Have plastic plan. Alway taken care of and upgraded. Very helpful during car accident recovery. Rented car there Vienna VA. Greatest staff and easy process. Wish over all that the prices were cheaper. On a weekly rental still out of pocket 100 per day. That or bring in some real economy classes. That are half the current economy class. They stay fair to the markets and competition.... feel there is a huge market for cheaper rental wheels.
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July 2023 by Natalie Nguyen
Felt humiliated and some racial aggression at this particular Enterprise. An employee checking my father and I out for a car asked for my father’s employer, to which he responded that he didn’t understand why that was necessary and seemed a bit invasive, especially since we were getting a rental through insurance. The manager (either Caitlin or Kiera), noticed my dad’s confusion and questions and immediately began berating him. She was incredibly unprofessional, rude, and truly just a heinous representation of service, especially when my father was just asking why that info was necessary. This manager also couldn’t shove us out of the store fast enough.Never in my life have I experienced such disgust and humiliation in any industry. Neither have I experienced such horrible feelings of racial aggression because of an innocent question. This location is truly terrible and I don’t recommend anyone going in there. Enterprise, consider retraining your employees so your customers don’t feel targeted or humiliated for asking simple questions.
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July 2023 by Alex Suave
Rude and unfriendly, especially Tyra or Kyra’s service and the manner over the phone was exceptional. I don’t expect you to take your business seriously but no needs to be rude to the customer. If you don’t want to work there, simply find another job that’s right for you. Enterprise, please just don’t hire anybody to work for you. You are losing businesses…
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June 2023 by TokaMac 1
Have plastic plan. Alway taken care of and upgraded. Very helpful during car accident recovery. Rented car there Vienna VA. Greatest staff and easy process. Wish over all that the prices were cheaper. On a weekly rental still out of pocket 100 per day. That or bring in some real economy classes. That are half the current economy class. They stay fair to the markets and competition.... feel there is a huge market for cheaper rental wheels.
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May 2023 by TK.
Rude, unprofessional, RACIST service! Avoid!!The branch manager, Caitlin H. was unbelievable rude and disrespectful. As I arrived with my elderly dad to check-in, she nonchalantly told us they didn't have a car anymore for us. Even more rudely she yelled at us to exit their office since they were about to close and she doesn't want to assist us (which she really didn't!).The worst part is as my elderly was leaning on the counter (leg surgery) while I tried calling their service line she kept harassing him to leave the office and even threaten to call the cops on us.We were surprised as we had booked the car for a long planned family trip and arrive at the original appointment time (called earlier and they confirmed they had a car and offered us to come early).@Enterprise this is not acceptable way to treat minority customers or elderly citizens!!
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May 2023 by Vozdra D
Enterprise used to have a good reputation but that is gone. This location, with numerous employees just standing around doing nothing, told me that they will give me a ride home only if I live within 2 miles of their location! 2 miles!? I can walk that. In todays American that means “we are too lazy to give you a ride. I rented a vehicle (used up junker with 40K miles on it) from them for over 5 months continuously! Basically paid for the garbage Chevy but I can’t get a ride home 5.3 miles away after? So much for “neighborhood location” $12 Uber ride lost them a customer for life, will give my 8 months a year rental $ to someone else.
