Express receives mixed reviews regarding customer service and clothing quality. Some customers report extremely rude employees and a store manager, noting a huge gap in service between the store and online. They express that clothing quality has gone downhill and that some managers are not understanding. However, other reviews highlight excellent service from specific staff members. Multiple customers praise the store manager, Jessica, describing her as amazing, patient, courteous, and kind. Associates like Heather, Oldin, and Eden are also noted for being engaging, helpful, and going above and beyond. These staff members provide ideas, assist with orders, and create a stellar visit. While some long-time customers have had terrible experiences, others love shopping at the store, especially when these particular team members are working.
