Express receives mixed reviews regarding customer service and clothing quality. Some customers report extremely rude employees and a store manager, noting a huge gap in service between the store and online. They express that clothing quality has gone downhill and that some managers are not understanding. However, other reviews highlight excellent service from specific staff members. Multiple customers praise the store manager, Jessica, describing her as amazing, patient, courteous, and kind. Associates like Heather, Oldin, and Eden are also noted for being engaging, helpful, and going above and beyond. These staff members provide ideas, assist with orders, and create a stellar visit. While some long-time customers have had terrible experiences, others love shopping at the store, especially when these particular team members are working.
The manager Dashaun Wesley was very personable and helped us with all our requests, giving us his time and making sure we left happy. Dahsaun has an amazing personality and brings a wonderful energy to the store. He is definitely an asset to the Express Group!
April 2026
Huge shout out to DeShawn! Amazing person with awesome customer service, thank you for all your help :)
February 2026
In my elevation journey and came here last night to pick up my camel top coat, I had done an online order pickup. The two gentleman working last night were helpful and provided a quality experience. Very happy with the level of service I received, and the coat.
