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October 2025 by Yvonne Guzman
Thank you Errol for providing great customer service with patience and kindness. I am a long-time happy customer of Public Storage on Drape, and Errol helped made my transition experience from one Unit to another smoothly. Thank you again, Errol!!
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October 2025 by BENEDICT OKOH
The associates were very polite and helpful
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October 2025 by Star Celebrity Style
In this review, I've put my face out there and pictures of the contracts and false advertising the unit they went up on me in 3 short months is online for less on all
The units 10X15 is less that what I’m paying now .so you know who's behind these words. As a single mother juggling college expenses for my kids in these challenging times, I have some insights to share about the salon equipment I've stored. Let me reveal parts of the contract that illustrate how important it is to read the fine print; they cleverly state the fees can change occasionally. Imagine my shock when my bill escalated from $223.99 to $301 in just three months — all by my July birthday! Initially, I paid $204 with insurance, and though the contract summary mentioned variable fees, the larger contract promised a 30-day notice before any changes. The real kicker? They’re now offering the same unit for less online, and an even bigger 20x20 space for just $272, while I'm shelling out $301.
They are aware that most people can't afford the hassle and cost of moving since this is the affluent area of Virginia. These marketing tactics feel like a bait-and-switch; they boast about providing the best experience, yet after reaching out to management twice without success, I've had to escalate the situation a third time.
The sales team ought to be upfront about the fact that they can hike fees at will, despite my signature on a contract for $204 monthly. In Maryland, I've been a loyal Public Storage customer for over 20 years, but customer service has really declined here in Virginia.
Now, with plans to coordinate with family and friends, I'll either relocate or sell my belongings. Over four months, I've spent more than $1200 and for what? I was fine with a $200-something bill, not $301. It's a case of deceptive advertising and poor customer service. They’ve trapped others by not updating online prices promptly. Make sure to scrutinize the fine print—they will raise prices on you quicker than you'd expect. I've given them ample time to resolve the issue, but unfortunately, they haven't.
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September 2025 by Dominic Y. Harris
The staff was very nice to me, he was able to answer all questions posted by me with total confidence and clarity.
I sincerely appreciate his costumer service.
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September 2025 by Mary-Elizabeth Ertel
They were incredibly helpful, helping me navigate a transition in my life. The facility is also very secure and well-maintained, so I was comfortable going there whenever i needed to.
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August 2025 by S D
The staff is very rude
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August 2025 by Lexi Martinez
Loved my experience here renting! Errol has such great customer service with kindness and patience, and truly made this experience feel so smooth. The Public Storage app and emails communicate everything very clearly. Will rent here again!
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July 2025 by Daniel Mushi
Great customer service
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July 2025 by Carmen P
Very happy with the size and cost of my unit. The staff is friendly & very professional. The facility is always clean. The location is great. I wished the gate access stayed open later than 9:00 p.m. Highly recommended.
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July 2025 by Kevin Frank
Easy setup! Property manager was excellent!
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July 2025 by NEKO NEKO
The Fairfax Draper Drive manager Errol is awesome.Very helpful and friendly. Always helpful.
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June 2025 by Courtney
My experience was very pleasant the property manager Errol was very helpful and knowledgeable.
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June 2025 by Alan Baribeau
Site mgr Erroll is a always a pleasure to work with, conscientious and considerate.
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May 2025 by P. J.
Errol was very helpful with fixing account issues. The customer service he provided was awesome 👌
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May 2025 by Susan Adenitan
Ellroy was a great at customer service, he answered all questions and even broke them down when things were still unclear. Love public storage and their ability to accommodate well for their customers. Highly recommend especially if you’re an international student needing a storage unit.
