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September 2025 by Monica McAndrews
So incredibly helpful packing my guitar even though I had to ship through USPS they were happy to help me. Will not ship anywhere else ever again!!!
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August 2025 by Ryan Bulaclac
Incredibly unhelpful service, they spent more time trying to explain something that I already knew rather than actually listening to and answering my question.
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August 2025 by Cindy Amma
I had such a wonderful experience at FedEx thanks to John. He went above and beyond to help me print my table seating chart for my wedding and the result was absolutely beautiful. He was so patient throughout the entire process while making sure everything came out perfectly. His professionalism and kindness truly made the experience stress-free. I’m so grateful for his help and would highly recommend this location to anyone!
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August 2025 by tr ackr
Miss Carola was very helpful. She printed a letter for us in just two minutes. We were so pleased with her work that we decided to order three large prints in the same place. Now the FedEx Office is our go-to for all types of work. Congratulations Fedex !
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May 2025 by Nova Dyal
WORST CUSTOMER SERVICE EVER.
I don’t normally write reviews no matter how rude or nice an employee is. I came into the store to ask a quick question on if they sell a certain item and he was so dissmissive and was not kind at all. I felt very upset because I was already gave a terrible day. Not coming here again. :)
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April 2025 by Dominic Marci Jr.
I have never gotten better customer service at a copy center than at the store.. The kindness and patience shown to me was exceptional. I am not good with technology . I had to copy very important papers ….the employee did not give up until I received my copies …we had some technology issues. Usually people just say oh it’s your document and too bad but not at this store …they will help you get the job you need done. I recommend the store .. Thank you for the fabulous customer service.
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February 2025 by June
WORST CUSTOMER SERVICE of any shipping center. Avoid using this place and do yourself a favor.
I wanted to use my business acct to ship documents but the clerk didn't want to look it up. I was the only one in the store. They have never once looked up my acct and of course, make more money by not using my business acct. I explained that it's impossible to get my acct number from the 800 number and she said she knew that. Awful customer service all around. When you open your business acct, they promise all kinds of great discounts but forget being able to actually use it!
From now on, I will go out of my way to make sure I avoid Fedex and I'll go to UPS or Parcel Post from now on. UPS has very good customer service, from my experience. FedEx has gone downhill pretty fast.
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November 2024 by Raul Reyes
Had a very straightforward and seamless experience today at FedEx, awesome job
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October 2024 by Ganiev Husan
RECOMMENDATION FOR ALL.
I have been customer here since 2020 and I got services from Indian lady and Korean guy all the time and I was super happy with theirs helps. They have been worked great all the time.
Today, 10/24/2024. I visited there to send something and they were so mean and they don’t want to help and try to sell big box and even small box was good enough for me. They offered me big box and packaging service but I didn’t take it. They were talking so mean and even didn’t want to help as well.
Where is respect for loyal costumer and where is just smile and talk nice to costumer… Does costumer need anything else ?
I appreciate that Indian Lady and Korean Guy who always helped me but I won’t come here again after today’s act.
I’m so upset 😔😔😔😔
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July 2024 by E N
Guy brushed me off. The FedEx in University is so much friendlier and professional. I only came to this one because their printer was down. Shame.
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July 2024 by CR CRosswait
Jennifer was amazing! She quickly printed and bound the book I needed. She is kind, helpful and efficient!
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June 2024 by Ts K
Went to this store around 3:40pm~ish ...or so. Went there to try to get few printouts from my FedEx cards but I only have bunch of quarters. I approached an Asian employee named John who is slender, somewhat tall and has long black bangs. I asked for assistance to have the money put in my card so I can start using them to print. He says he does not accept coins and points out to the machine (that accepts money) but also tells me they don't accept coins only dollar bills. So I ask him if he accept the coins at the front register (since they always do and I been to this store since 2016 when Gustov worked there --- no longer?) and even prior to other FedEx stores way back. I know how the whole process works. Anyways he says he still cannot accept coins and I was confused and he went blank silent. It was awkward and was ready to leave and feeling humiliated. Another employee Yama (Middle Eastern or possibly Hispanic) approaches me. He was bit friendly compared to aloof John. So Yama helped me. He accepted my coin at the front counter and put money into my FedEx card and I was able to use it to print out my stuff. Towards the end as I was finishing up my business there, I approached John and asked him why he didn't accept my coins. He didn't even attempt to make eye contact with me when I was talking to him and simply mumbled "misunderstanding" and try to avoid me. So you want to call this off as just simple "misunderstanding" and thought I was going to be okay with this?
To not own up to his mistake, refusing to apology and just mumbling "misunderstanding" to a client is totally unprofessional and John has no customer service skills and lack people skills and any thought process. I already knew the machine cannot accept coins which is why the first thing I did was approach him the moment I opened the door. I told him about all this and asked him if he has any concept of self-responsibility and ownership and why he didn't even give apology. He just simply ignored me and walked away. This Asian employee named John needs disciplinary time and rebuked by his higher ups or even fired. I wonder who the manager is at this store. It wasn't like this. I called customer compliant center for FedEx and let the customer representative know about the unprofessional behaviors of John. Meanwhile I will give Staples (right across from the street) my business from now here and on. I encourage anyone who reads this to do the same and if you really have no choice but the come here, try to get your service by Yama instead of John.
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June 2024 by Nilo HT
I have very bad experience that lady name makara is so weird and rude not nice person the store was okay those 2 guys in shipping were helping me with my package but that women could not help me.
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June 2024 by Michael Chen
Printing services are very expensive $.19 for black-and-white is steep but $.69 a page for colored single-sided and then add that a $2.50 handling charge if you give it to someone else to print it and this place is like price itself out to point where it’s not worth doing business for the purposes of printing
I get it paper and printing toner is expensive, but it’s not that expensive
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March 2024 by Ti Onom
They charged me additionally the same amount as I paid after sending, although I weighed the parcel in front of them. For the other parcel, the weight did not change when purchasing the label on eBay, but they did not count it down. They are just deceiving people. I have always used USPS before, and will continue to do so in the future. One of the parcels has been in transit for 8 days already, this is my anti-record, I am already waiting for a message and a bad review from a client dissatisfied with the speed of delivery.
They also constantly behave disrespectfully, turning away from you during a conversation and walking away from you when you are standing at the counter.
I hope they all get fired because such employees harm Fedex’s business and its reputation.
