-
January 2024 by Kate Via
I was in there the other day and Mark and Jake were awesome. Very knowledgeable, personable, and were wonderful to work with. Great customer service and I'll certainly use them again!
-
December 2023 by Dan F
They were a life saver. I had to overnight a laptop to a friend who forgot it while on a trip. The person at this office was extremely friendly and patient the entire time. We took about 30 mins of his time. He talked me through my options, helped me figure out what was the cheapest and fastest. And then when he realized it was a laptop he told us we could use the laptop-specific shipping option which saved us about $100. This was during the busy holiday season. I had a really positive experience!! They just earned a loyal customer.
-
December 2023 by Yanling Liu
Used this FedEx Office to ship some document on 10/6/23 and I paid the shipping cost in store using my credit card. However, FedEx keeps sending me the same invoice even after I mailed back my receipt to show I had indeed paid the invoice. I had to pay the invoice again on FedEx website and dispute my previous credit card transaction for the same invoice. Will not use FedEx ever again.
-
November 2023 by Janelle Grove
The staff is good. For printing, though - one warning. Please please please make your printing order online and just pick it up in the store. I had a little trouble with the website one day, so I decided to just get it done in-person. 60 flyers cost me $111. Later that week I wanted to print more and they’d told me it would cost less online. It was WAY less. This time, 500 postcards cost me $110. Less than printing 60 of the same ones in-person!!! Quality was the same, it’s just due to their partnership with Canva for the online orders. But it’s freaky what a huge cost difference it makes.
-
October 2023 by Brian J. Gregory
Very quick and efficient. I did what I needed to do and was on my way within 15 minutes
-
August 2023 by James O'leary
I asked to have a pdf file printed and I was told there was a $50 rush fee to print it the same day. I was the only customer in the store.Update: I went to UPS store and they printed the file and laminated the flyer and the total bill for both was less than $5. FedEx did you know your employees are turning away business with $50 rush fee because they don’t want to be bothered?
-
March 2023 by Linnette Le
So many times has the team at the University Mall Fedex/Kinkos pulled through to print signs, flyers, event programs, retractable banners, business cards... (you name it) for us on time and often in a time crunch. Mark, the manager is great. He is professional, friendly, patient, and makes sure the job is done right. I really appreciate all they've helped us with over the past 7 years already. This location is my go-to printing place for our many printing needs.
-
January 2023 by Chris Sodergren
Came to Fed ex to ship 25lbs of fresh tuna. They said they can ship cold items but the cost would be $350.00. Seemed like a lot of money to me, but worth it since it was $1,000.00 worth of fish. They just taped my cooler shut, no ice, no dry ice, nothing. Showed up all ruined.Tried calling the service number and all you get are guys in some other country who have no idea what they are speaking about. What a disappointment. Fed Ex used to be such a good company, I will never use them again for anything. If this is the way they operate these days I am not sure they are a good investment either.
-
January 2023 by Woot HaHa
The shipping representative was patience and helpful when my gf wanted to send something back to China. The guy listened to instructions and made sure everything was correct including the address.
-
December 2022 by Konstantin Bullock
Jake was absolutely amazing in assisting me prepare and ship the packages with suburb customer service skills!
-
July 2022 by Woot “JayW” Woot
The shipping representative was patience and helpful when my gf wanted to send something back to China. The guy listened to instructions and made sure everything was correct including the address.
-
July 2022 by PoorMan RentACar
The young man at the front desk, I think his name is Ahmed, was super. Great service with a smile.
-
March 2022 by amanda johnson
None of the copy machines worked when I tried earlier today - no customer service available at all... Waste of time and energy
-
March 2022 by Asad Q.
Excellent service and attention to detail. The staff here is very helpful and guide you well on best option for you.
-
August 2021 by Fred S.
Walked in to make a few copies and the guy in the store rudely says "we close in five minutes so better not get started if it going to take longer." The guy was borderline aggressive. I can't think of a time I've been treated more rudely. It was the very unpleasant manner and tone of his voice that bothered me so much. Did not say good evening or hello and never made eye contact. Unbelievable.
