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October 2023 by Shaquandra Weaver
The time is now 8:20pm the google closing time for this well established business says they close at 9pm. My daughter needed a shirt for picture day the next day and I just got off and rushed here for the employee to say it varies on how we feel . UPDATE YOUE GOOGLE HOURS! I will be back to get her name and continue to file my complaint
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October 2023 by Samantha Rodriguez
The workers are so nice! I went in looking for a dress for a wedding rehearsal dinner and ending up finding even more great outfits with Amy’s help. i love this store location so much
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June 2023 by Aidia Scott
Large collection of CUTE clothes. I love this location, i always find exactly what I need!!!
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June 2023 by Bea Rodriguez
I went in looking for a dress to wear for my son's high school graduation. Not only did I find the perfect dress, they had such a great collection of shoes that were half off!!! I stocked up on my heels for the summer so there was no need for me to go looking for some at a later time. I love this store!
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June 2023 by Sam Rodriguez
Probably the LARGEST selection of clothes i’ve ever seen at a Forever21 and super clean and easy to find stuff. I love shopping here
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June 2023 by •Emma•
I went shopping for my 8th grade graduation dress. As soon as I found a dress at the Potomac Mills Forever 21, I realized it was damaged by a previous customer. The rep at the Potomac Mills Forever 21 told me that the Fair Oaks location has 3 in stock. Since the location was an hour away, my mom didn’t want to drive there and the item was no longer in stock/damaged. We called the Fair Oaks Forever 21 in hopes that they would be able to hold on to the dress for me. Sam was amazing! Her customer service was like no other! She took the time to search for the item that I described. Fortunately, she had the item in stock and held on to it for us. I never even heard of the Fair Oaks location. But because of the amazing customer service from Sam I would love to go back!?
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June 2023 by anamelva vera
Amazing, store is always organize and employees are really helpful. Every time I go I always end up shopping more then I need just because . I love this store. ?????
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December 2022 by Rojina Al
The store has many nice collections, however, you get what you pay for. Some items are not the best quality, so you want to be careful especially when you buy online and item is final sale.
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October 2022 by flor Fan de taylor swift
All the prices were wrong and they didn’t respect the prices they marked (which as far as I know they are supposed to do when they Mark stuff wrong). All the sale was very messy and the employees were not only very rude but also unhelpful
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October 2022 by Najayah Belton
Awful costumer service, all the same was messy and the prices didn’t match up with what they tried to charge me. They said costumers move stuff around (which I understand ) but we were here first thing in the morning and there is no way someone came to the store and messed this up before we came in.
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September 2022 by Shaijal Basnet
I usually shop here all other cashier are nice and welcoming but cashier name Hung is supper rude and not helpful.
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September 2022 by Haleema A
The store apparently isn't open by 10:05 and I was very rudely told to get put because they were not open yet.
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June 2022 by Kristen Licciardo
This store never has any air conditioning …every time I have been in there for the past year! And it feels like they are blowing heat on a 100 degree day! Unfair to customers and especially employees who have to work there all day. I will never shop there again. I only went for my daughter.
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October 2021 by Sierra McClure
Too expensive and why the hell are the clothes so basic and revealing?
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September 2021 by Michele J
Lately the store has gone down in quality. It is extremely hot, and I saw a lady not allowed to go into the changing room with her daughter, and was not even allowed to see how it looked. The employee was extremely rude, she was working the changing room. It's a shame, I love their items.
