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March 2024 by P B.
PLEASE DO NOT SIGN UP FOR GUITAR LESSONS HERE! You must sign up for a subscription which automatically charges you for 4 classes each month. problem is, when classes are cancelled, rescheduled etc. you continually are charged before the missed classes are made up and when you call to discuss your account you get 59 different people who knows nothing and can't help you. Tia was the worst!! Promising to postpone charges and then a month later when I'm still charged, she miraculously forgot to postpone. My account is $500 in arrears for lessons my daughter never got and when I cancelled they offered me ONE additional lesson to 'make it right'. If you want a fair agreement for lessons, PLEASE DON'T TAKE THEM AT GUITAR CENTER.
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February 2024 by Eric Gardner
Very professional and willing to help. Very unlike Falls Church location
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February 2024 by Cham Sing
Love to hang arround here.
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February 2024 by John Macier
John, was a great help when I picked up my new Fender Player Strat!
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February 2024 by Martin Pickett
Great customer service
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February 2024 by Consuelo Molina
Great variety of guitars and helpful staff!
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February 2024 by Marcus Haynes
Seems like in store service is not a priority. Best to order online I think.
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February 2024 by Chris Hughes
Always have what I need or want in stock. I still can’t carry a tune though.
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February 2024 by Sanai Abell
Went in to get my guitar serviced and look for an amp. The guitar tech was nothing short of amazing, she was very professional, knowledgeable and went above and beyond to help me out and explain everything that she was doing and why. After getting my guitar worked on I went over to sales to ask questions about getting a first amp and was just totally blown off, fellow refused to answer questions, had no interest in providing any service what so ever and just point "over there, what you see is what we have" tried asking questions and fellow just ignored me. Do not understand why you would work in sales and treat customers like a POS.
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February 2024 by Paul Chang
Very kind!
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January 2024 by Larry whetzel
If you buy a used guitar off of them they are probably something wrong with it and they know it I will never buy another one off of them I think they are going under anyway I am out of 500.00 but it will make good fire wood I am going to make a complaint on them anyway I knew better so go to a real guitar store
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December 2023 by Peter R
I bought a drum set for my son, and it was a great deal at 50% off. When I opened the boxes a few days later, one of the boxes was the wrong color. No big deal... I took the wrong box back as they were going to switch it out for the right color. What is upsetting is that they didn't even apologize for the mixup even though I had to haul this big a$$ box back and drive 25 minutes each way. I let them know it was a bit rude to not even apologize and they proceeded to try to blame ME! They were saying the item was on clearance something about it being not being refundable. I wasn't trying to get a refund! I just would have appreciated a "hey, our bad.". NOPE. Then they were talking about how they had to break up another set to make mine right as if it was MY FAULT. The guy in the office (I didn't catch his name) was a complete jerk and tried to make it sound like they were bending over backwards to fix it... umm.... you gave me the wrong box people! How is it my fault?
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December 2023 by Robert Doak
Guitar Center is an experience that is unlike any other music store visit...the staff is very knowledgeable and extremely helpful and friendly..but what i do like about guitar center is if you looking for musical instruments...and ask for help not only do they help you...they encourage you to try the equipment...and do offer other ideas along the way...also very patient with you...and heck...you can sit and play the equipment as long as you want without the feeling of being rushed or pushed into a sale...So..do I like my visit...YES....Keep up the excellent work ...??
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December 2023 by Steven Rossi
Great place. Friendly staff. Super guitars and prices. Bought a second guitar there today. Highly recommended
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November 2023 by Shimmy Queen
Great selection. First time buying a drum kit. My son has been using electric drums since he was 5. Jon was super helpful and answered all my questions and explained thoroughly. Thank you!