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October 2023 by Kristie K.
I am only writing this review so that it doesn't happen to anyone else. Hogan and Sons replaced my brakes, rotors and replaced two tires. I drove my car for a weekend and had to return it for the tires to be balanced. it wasn't riding right. They said the tires were out of balance, so they balanced them. This was a Tuesday. I didn't drive my car on Wednesday. On Friday, three of my lug nuts fell off and I almost lost my tire. I had to have it repaired in PA. When I called them to tell them what happened, not much happened. So I called the next day and spoke to the manager. He did not apologize, all he said was that they looked at the tape and it was not their fault. I asked whose fault it was then and he had no answer. They didn't offer anything to me. Not compensation, apology or any other explanation. I will not be returning to them for service in the future.
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September 2023 by Mike M.
I went to Hogan and Sons for 3 years and then I moved. My new mechanic discovered that Hogan and Sons lied about my transmission fluid checks. Never take your cars here, they will lie.
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September 2023 by nick g
Exemplary customer service, wait time and price was reasonable. Paid $50 for a tire change and inspection. Left very satisfied
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September 2023 by Nick G.
Exemplary customer service, wait time and price was reasonable. Paid $50 for a tire change and inspection. Left very satisfied
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September 2023 by Jerome Waltner
Amazing! They could easily have charged me, but refused to let me pay for a fairly simple repair. I will definitely be going there for more major issues! As a woman I trust them not to take advantage of my limited mechanical knowledge.
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September 2023 by D S
If you need maintenance, upkeep, tires look no further. They took me in last second and saved my holiday weekend. Customer service is phenomenal they are kind friendly and accommodating. If you are in NOVA this is the business for you and your vehicles.
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September 2023 by Cynthia H.
Several months ago, I needed new tires and took my 2014 Kia Soul to Hogan and Sons on Main St in Fairfax, VA. I felt that I received good service at a fair price. Then last week, all of a sudden my engine started knocking and there were several check engine lights on. I had my car towed to Hogan's and within just a few hours, they called to tell me that my engine was blown and I would need a new engine. I was stunned! Even though my car was 9 years old, it had less than 95,000 miles on it and I had taken good care of it. The mechanics at Hogan's could have just given me a price for a new engine and done the work, but they went the extra mile to let me know that the problem with my Kia was a known issue and I should contact the dealer.I've found a mechanic I can trust and Hogan's will be getting all my business from now on. They aren't just about making money.
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August 2023 by Bill and Cathy Haight
Hogan and Sons at the Fairfax Main St location has been our go to car service provider for many years, and they always deliver thorough, professional service. Some services need to go back to the original dealers (warranty, recall, etc) but outside of those issues, we always use Hogan and are always pleased with the results. They have very experienced mechanics, and do a great job explaining what they're doing and why. Great place and people!
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August 2023 by Caitlin H
Mike and the staff at Hogan and Son’s were very friendly and did more than efficient work! My previous compressor was badly damaged, which in turn caused some other problems. This was caused by another mechanic shop, but Mike agreed to look at my car and immediately found/fixed the problem :) THANK YOU!!!!!!!!!
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August 2023 by Don Beck
My family has been coming to the Fairfax location since it opened. After all the years, the customer service is still top knotch. Everyone went out of their way to make sure I got the best service. Always 5 stars
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July 2023 by David G
Prompt and professional service for installing a new set of tires. Very happy with the results and a shout out to Service Manager Mike for his courtesy and expert help. Well done!
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July 2023 by Jenn LM
Great service. Very informative and transparent about what they find, what they’re going to do, and even ask for permission to do certain procedures. They text you a status report you can look at with pictures of the damage so you’re in the know. This is a great group of guys that know their stuff.Went on July 6th, 2023
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July 2023 by Joel Sitrin
They were polite, responsive and professional. My only concern is that the charge for what should have been a very quick and easy charging test on my old battery seemed a bit high. But overall I recommend them
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June 2023 by Heather Williams
The team was extremely professional and took care of us quickly. We were side swiped on I-66 and our passenger back tire was hit. We came in stressed on a spare donut, with two young kids from far out of town, and the whole experience was taken care of faster than a bite to eat. Would recommend to anyone and everyone.
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June 2023 by Aaron Hopkins
Unprofessional. Spent over an hour waiting to get a repaired flat tire put back on. Watched one mechanic spend 15-20 minutes flirting with a customer. When they finally got around to my car, the mechanic jammed sour candy into the window (my windows had been down, so the only time it could have happened was after they worked on it and I was there to get my car immediately), leaving a disgusting mess.Was also surprised at the labor rate charged for plugging a flat tire - 40 for what was a 10 minute job seems high.I wouldn't have minded the wait, but the combination of other factors especially the childish candy jammed into the window was unacceptable.Disappointed as they had a high rating. Will not be returning.
