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January 2024 by Michelle Kim
I went in today to exchange a gift that was purchased on Black Friday. The manager told me 1) Black Friday was two months ago - it wasn’t, it was just last month, and 2) I couldn’t return or exchange the item because I am out of the 30 day return window. I purchased on 11/24 as a Christmas gift, today is 12/27, two days after Christmas. The Kendra Scott website says that the return window for purchases from 11/1/23-1/1/24 is until 1/31/24. The manager at the Mosaic store was completely unaware of this holiday return window, and also unaware that December comes right after November. Go to a different location instead. I went to Tyson’s.
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December 2023 by Victoria Darnell
Wanted a cute accent ring and they definitely delivered. I was disappointed I had to order but they were so helpful and did the placement of the order for me. Great customer service and I ended up finding some cute earrings as well.
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November 2023 by Cole B.
So I placed an order with Kendra Scott for a Christmas gift for my wife. I immediately realized that the order had defaulted to my wife as the addressee and contacted Kendra Scott 6 minutes after placing the order. They said that they were unable to change the name on the order, but that I could cancel the order on the website. I was unable to cancel the order and asked customer support to cancel it. Four hours later, I received a message stating that it was too late to cancel. Today, November 29, my wife opened her Christmas gift. I will never again shop Kendra Scott.
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October 2023 by Kiana Ragland
Natalie and Janeé are a POWERHOUSE DUO! I came in stressed and needing a pair of earrings for a wedding and showed them my dress. They had the perfect pair for me (paired a color stone and all) within 15 minutes while we had lovely conversation getting to know each other. Will def be back with this level of customer service, great job ladies ????
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October 2023 by Dashawn L
The jewelry was beautiful! Janee helped us. She was very knowledgeable & answered all of our questions. It was a beautiful experience. Thanks Janee!
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October 2023 by Molly Walker
Wonderful selection of high quality fashionable jewelry! Mia is an exceptional employee who helped me pick the perfect pieces for a ball that I’m attending
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October 2023 by Kiana R.
Natalie and Janeé are a POWERHOUSE DUO! I came in stressed and needing a pair of earrings for a wedding and showed them my dress. They had the perfect pair for me (paired a color stone and all) within 15 minutes while we had lovely conversation getting to know each other. Will def be back with this level of customer service, great job ladies
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August 2023 by Lana
Bri & Mia are the best! Love shopping here given their excellent customer service :)
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June 2023 by Julia Holsten
UPDATE:The store manager contacted me to resolve this issue and offered that she could make the proper discount adjustment without me returning to the store in-person. I felt this was very professional and shows she is sincere about ensuring customers have a good experience.Original review:They said they’d give me 15% off when I asked for a discount then it took $4.89 off an $80 item and a negligible amount off of other $75 items. Didn’t notice until I left and when I called back Sarah who was the associate I worked with said it’s only 15% off one item. I would have saved more money by shopping online. Her response when I said it’s disingenuous to say 15% and then only apply it to one item was oh well we’re sorry about that. How helpful. Wouldn’t recommend — go to Tyson’s instead.
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December 2022 by C C.
First time in the store and there's so much fun jewelry to explore!! Many classic and new designs to choose from. The prices were reasonable for the quality. Bought items for myself. Amanda was fantastic and very helpful. Definitely coming back for gifts.
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December 2022 by Charmaine C.
First time in the store and there's so much fun jewelry to explore!! Many classic and new designs to choose from. The prices were reasonable for the quality. Bought items for myself. Amanda was fantastic and very helpful. Definitely coming back for gifts.
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June 2022 by Bonnie Goldberg
Great staff! Kind and helpful, great suggestions. Store has items at all price points and was surprised to find gifts for teenagers especially since the Alex and Ani store went out. This team is awesome and will definitely be visiting again@
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June 2022 by steve
the staff at this store is so genuinely kind. could be reflection of the surrounding area with the thriving center, though either way, they are so helpful/relaxed and easy going. the store size is also just right for quickly stopping in and out. thank you much for your product & services/assistance.
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June 2022 by Karen Price
Knowledgeable and very friendly staff. Kendall was patient and professional. Products are beautiful and well made. I especially love the value of their fine jewelry line.
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January 2022 by Nisreen Kamal
wonderful!
