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April 2024 by Corky- Lane
We got a warm welcome and great information on what we were looking for. We bought two rocking chairs and a mirror!Delivery in a few days! Extremely helpful and informative people! I highly recommend this place!
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April 2024 by M Shad
This company has terrible customer service. We bought a chair (which yes is very comfortable), got it home and it immediately did not work. Called for service (covered by the warranty) was told it would take a month for someone to come out. Called the day before the appointment to confirm that someone was coming, was given a time and took off work, and then the time changed with no phone call to me. Called the support line and the customer service person was quite rude to me and said I could going forward no longer buy their products if I was unhappy with the experience. Will never buy something from La-Z-Boy again.
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April 2024 by Linda Rothrock
Byron at Fairfax was knowledgeable about the stock and able to direct me to sofas that would meet my needs. He was available whenever needed but gave me space to try out the sofas and decide without pressure. He communicated well and followed up with estimates and answers to my questions. He was a joy to work with.
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April 2024 by Kiranjeet Sran
Nick was very helpful and guiding us through the different options for recliners in our nursery! He was great
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April 2024 by Christine
Nick helped my husband and I on two separate days to find the perfect furniture for us. Nick was professional , helpful & very patient. I recommend Nick at La-Z-Boy for all your furniture needs.
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March 2024 by Kathy Baker
Our sales associate was friendly and polite. He easily and candidly accommodated our taste and needs.
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March 2024 by Susan Lyons
Carolyn was phenomenal! I was just driving by and thought I’d stop by to “look” in the showroom. This “look” turned to serious contemplation. Carolyn helped me with all my questions. She even came to my home to view my space and offer suggestions. It never felt pushy, merely as a consultation. Very pleased and satisfied with her service.
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March 2024 by Betty Shackleford
We found out a day before my husband's rotator cuff surgery that a recliner would be best for sleeping. We left the doctor's office and went to La-Z- Boy, Fairfax. There we met Gail who patently and knowlegeably helped us find an in-stock recliner with options that would best meet his needs and work with our decor. Delivery was scheduled for less than 48 hours. Gail is the best. We couldn't have done it without her.
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March 2024 by Elizabeth Skarlatos
I have been shopping for a new recliner sofa for some time now. I am so delighted that I stopped by the Fairfax, Va L-Z-Boy show room yesterday. In addition to the wonderful selection, our sales consultant, Nick, provided the best customer service I have experienced in years. He really listened, was attentive to my budget, and walked us through many options, so we could narrow down to a selection. He was knowledgeable about the product line, personable, and professional. Iam also very happy that I could buy from a quality company, where the furniture is made in America. I can’t say enough about Nick. He was instrumental to me making a choice and buying yesterday. I also bought a coffee table, too! I bought the Talladega sofa. I just love it. Thanks for everything, Nick!!!
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March 2024 by Jeff Hancock
I ordered a reclining sofa yesterday. It was quick, easy and relatively painless to see the different options and fabrics. Hector was very friendly and answered all of our questions
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March 2024 by Jill Carey
Surpassed expectations. Great experience
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March 2024 by D L
Excellent showroom. I was helped immediately and was showed many different recliners, with explanations of each feature available. It was a good experience.
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March 2024 by Judy Tipton
Nick is very knowledgable and kind. He showed us all possible options for stand up recliner.
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March 2024 by Sergio Oaxaca
My daughter and were shopping for a recliner as a birthday gift for my wife. Nick listened to our preferences and features before showing us models fitting our criteria. He was extremely helpful and informative. Our experience with Nick and his store was very pleasant and enjoyable. We would certainly recommend him to our friends and family. We won't hesitate to contact him when we are looking for furniture in the future.
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March 2024 by Diane
We were pleased with the sales person who helped us pick out a recliner. He very attentive and listened to our needs.
