MAC Cosmetics at Fair Oaks in Fairfax offers a refreshed experience with a new and professional team. Staff are described as friendly, polite, funny, and highly skilled, providing excellent and thorough customer service. Artists listen to customer needs, answer questions, and offer professional advice on products and application, helping even novices achieve their desired look. They provide suggestions, help organize custom palettes, and assist with product matching. The management is very professional and helpful with resolving issues. Customers report a positive and amazing improvement at this location, noting the store is a great place to shop for best-sellers, new must-haves, and holiday items. Many state they will definitely return for future visits. Services include free one-on-one appointments with an Artist, Buy Online Pick Up In-Store, and Same-Day Delivery. The store can be contacted at (703) 273-1520.
Great experience this week when I came into the store to find a new foundation. Sydney was so helpful and helped me find the right one for my skin type. I’ll definitely be returning!
July 2025
Called MAC to check on a list of supplies. Ade' helped me-very thorough and professional, while helping me she was also waiting on in store customers. She stayed late to make sure my order was completed. Excellent customer service!!
June 2025
I’ve always loved this brand, and the Fair Oaks location did not disappoint! Ade listened to my needs and took the time to help this novice achieve a me+ look. I’ll definitely be back.
