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December 2023 by Laurie S.
excellent service!! My husband had a low tire and we took is car in for his tire to be looked at, the employees were swamped! They listened to our concerns and even though we had to dropped the car off they got to it as soon as they could, called us when our car was ready. We had no leak, they filled all four tires with air and did not charge us. We did purchase the tires at this location about two years ago and also received great service. We will continue to come here as we need too for our tire service.
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November 2023 by Karl Stallknecht
Unfortunately we had quite a poor experience at NTB. We recently had a nail in a tire in a company vehicle. We called NTB and they said they could patch it same day if we dropped it off and that they also had the tires in stock if it couldn't be patched. When we dropped it off, they looked at it and assured us that it could be patched with no issues. We told them it was urgent and we needed the vehicle back by the end of the day.After not hearing anything all day, we called back almost at closing time and were told that the tire had to be replaced, and that they didn't have a replacement in stock (even though they said they did earlier). Frustrated because they just wasted an entire day when we could have had another shop repairing it, we asked them to put the spare tire on so we could come pick up the vehicle. When we arrived, they still hadn't put the spare on. It took them an hour to do this while we were waiting, and we had to speak with multiple employees to get them put the spare on (they kept saying "but we'll order a replacement for you instead" which is not what we wanted). We finally got out of there, but they still charged us $35 even though they were not able to perform the work they said they would.We took the vehicle to another tire shop the next day, and they patched the tire in a few minutes (while we waited) and only charged $12. Clearly NTB was too incompetent to patch a simple nail hole and only wanted to sell us on new tires.We seriously regret our decision to take the vehicle to NTB. Poor communication, waste of money that accomplished us nothing, and it literally wasted an entire day of us not being able to use this company vehicle.
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November 2023 by Samantha H.
If I could give this place zero stars I would. I got a nail in my tire and took it to this NTB location as it was the closest one to me at the time of the incident. I bought all 4 tires through NTB so I was covered under warranty. i dropped my car off at 11AM and was told they would call me when it was done. I returned at 430PM (still no call) and they hadn't even pulled my car into the bay yet. When I asked when they estimated it would be done, the employee, Donald, was rude and informed me it would be another 20-30 minutes. I finally got my car after pressing the issue further. It took all of 5 minutes for the technician to put the patched tire back on and place the donut in the car. As soon as I drove off, my dash lit up with a "TPMS System Malfunction Error", I immediately called and informed the same rude employee that there was a malfunction error and he asked if I could bring it back. I informed him that I did not have the ability to bring it back that day since it had already been sitting for 5+ hours. I said I would return the following morning and he told me to come back on Sunday at 9. I returned Sunday at 9AM and he told me he wasn't sure when my car would be looked at, and then told me my car "doesn't have tire pressure sensors, so we're not able to verify that it was because of us that this error is happening" I informed him that my car does, in fact, have sensors for the TPMS and that this error was not present until after their installation of my tire. The service of this shop was absolutely horrendous, the technicians did not even show up to work on time, and the individual I dealt with, Donald, was incredibly rude. They caused a malfunction on my car and would not take accountability or fix it promptly. I ended up just leaving due to the terrible experience and the complete waste of time. Donald, who turned out to be the assistant manager was a complete asshole. I would never recommend this location to anyone.
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November 2023 by eugene eunice
I went in for an oil change and was told I need to replace my rear rotor, rear pads, and serpentine belt. I was told it’s dangerous to not have these items fixed.When I got home my husband called NTB and asked them what the reading was on the pads and was told 1/32.So I went to a mechanic to get a second opinion and was told that the belt is fine and the rotor does not need to be replaced right now but should be replaced when the brake pads are replaced. The mechanic I went to said my pads are less than 50% worn and I don’t need anything fixed at this time.Thanks NTB for scaring me and trying to rip me off for $819.84. I wasted a good chunk of work hours going to get that second opinion. Now I have to work late. I will not be returning for any services.
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October 2023 by Dar
Good management here. I went with a slow leak in my tire. Had previously gone to Mr Tire, knowing it was either a valve stem leak or bead leak (same exact tire, with slow leak, even though replaced with new tires). Mr Tire charged me $60 (outrageous cost) to patch tire, claiming it was a puncture, when I knew it wasn't a puncture. Very shady. Sure enough... a week later, the tire is low again. This time around, I know better and I bring it to NTB Fairfax. They find the valve leak, and repair it. Paid a fraction of what Mr. Tire charged. Socrates, the manager here, gets a big thumbs up. He really seems to care about the store and customer satisfaction.
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September 2023 by Isabella Malovic
NTB was quick and efficient with getting me a tire and replacing it. It took less than hour even though the service was supposed to take an estimated 1-1.5 hours. I will definitely be going back to them and I highly recommend them for any tire needs!
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September 2023 by Tessa McQueen
I had 4 nails in all my tires within 2 weeks. These guys were so amazing. They helped me immediately! Patched all my tires, and a few that were super tricky, so that I wouldn’t have to buy new tires! I highly recommend this location.
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August 2023 by L E.
I had a tire plugged because I ran over a nail. Within 3 days it was losing air, so I took it back in. The guy had me roll my truck back and forth while he sprayed water on that tire. "Oh, its leaking from the plug. You need a new tire. We dont repair a plugged tire." Thinking this to be true, I purchased 2 tires because I know its best not to replace just 1. Once I got home, I looked at the receipt and noticed he charged me for "Extended Warranty By Tread Depth" for $74.00. I called back and asked him if this was an option because I didnt ask for a warranty. He said "No, its something we charge to everyone," then he went on to explain what it was. I called 2 other NTBs in my area and they both said that is an option and I should've been asked if I wanted it. Now Im wondering if they could have indeed repaired the plugged tire. Afterall, he lied to me about the warranty so how do I know he didnt lie about needing a new tire?! I'll be calling the manager tomorrow, and depending on that interaction, I may also call NTB headquarters. This is bad buisness, and I'm pissed. ZERO STARS if it were available, based on honesty alone. Will never visit NTB in Fairfax, again.
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August 2023 by Elisabeth Pomeroy
Socrates is amazing! He has been such a blessing! I had a metal sharp object in my tire, air was pouring out, and I feared I had to get new tires. He fixed it right up for a really great price and saved me from buying new tires. Thank you.
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August 2023 by harlie Valdez
I had a bubble in my tire and had to bring my car in before making an hour drive south. NTB took care of my care in an hour when Toyota Dealership would of taken 24 hours. The price is better, the service is better. Choose these guys!
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August 2023 by Kiera Louey
I had an amazing experience at this business! They were quick and efficient and helped me save money!! I’m coming back next week to finish work on my car! 5 star review
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August 2023 by Eden E
The workers were really kind and worked extremely fast on short notice! They squeezed our appointment in at the end which was very nice of them. Thanks!
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August 2023 by Crystal Penland
I would give zero stars if I could. I made appointment to get my oil changed. They then called me and said they couldn't do it because they couldn't get a screw to loosen. They said they would have to replace my whole oil pan. When I asked how much over $1200. I said no thanks and went to Shell. They were able to do my oil change. Always get a second opinion especially when you are a female. ?
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July 2023 by Nonna B.
I went to the store at 8:40 today, July 21,2023 and the store was dark and locked. The hours of operation said they opened at 8 am. i knocked and then drove around to the side of the building where the side doors where open. Two men where chatting and looking at the tires in the tire racks. I stopped my car, got out and walked over to the door and asked if they where going to be open today. No one answered me just looked at me. I asked again and one guy said we are not open! I said will you be tomorrow? Just a loud "We are not open!" I have never been so rudely treated. I needed brakes and tire but will never use this NTB again!!!!!! I called the Manassas store and they were very helpful!! I will use them NEVER THIS STORE!!!!!
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July 2023 by Jeremy B.
I made an appointment online to have my tires balanced/rotated and to get an alignment done. 5 days later I arrive for my appointment and they do not have anyone to balance/rotate my tires but can do the alignment. I took time off work to have this work done and was told to come back to have the balance/rotate done. I left without having anything done. I was not given a reason other than not having staff. Don't accept an appointment if you do not have the staff to do the job. I wrote a comment to NTB corporate about my experience. No response after a week.I made an appointment on a weekend for the Tysons location and had the exact same problem but they could do the balance/rotate but not the alignment. At least they told me an employee called out for a family emergency. I have a 5-year alignment program I will continue to try to use but will never buy tires from NTB after this experience. There are plenty of places who can do rotation.balance and alignments.
