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August 2024 by Craig Verebely
If you go in with questions, don’t expect any answers at this location
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October 2023 by Rebecca F.
Ran in to this Michael's location on a mission just to make a quick return so I didn't peruse the store at all but Ben assisted me with my return and he was was super friendly, helpful & very polite!
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August 2023 by Carol M.
I hope this reaches the Michael's on Nutlet Street. Shout out to Nathali in the framing dept for going beyond great customer service. Appreciated
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June 2023 by Bri C.
Kinda sad how they are closing after years of the Michaels being there for like a apartments.
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March 2023 by Mike R.
Am not a huge fan, but thank you for having airplane and car model sets. They've gone up in price big time. Not sure why, as even with inflation, they have become quite expensive. Yet they are stress relieving to build, and all pertinent supplies are here. Young kids will enjoy some of their discovery sets. As for the store I like the employees here. Checkout is usually very fast. Some people are hardcore into arts and crafts, so these folks may know more than this fun loving cave man. There are a lot of products to choose from. Pricing seems competitive. If you're in the area, so as long as you can stand the Pan Am Shopping Center parking, you'll like this store.
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November 2021 by John F.
11/24/21After all the wild ideas I had about updating my necklace, I decided to just keep my necklace simple. Looking around in the jewelry section did give me an idea for other projects I might do in the future. Can't say I wasn't big on arts and crafts in school, but everybody needs a hobby at some point. Michael's is one of those place I did not care about for years, but now I am glad there is a store like this. Many of the hobby shops or mom and pop shops have gone the way of the Dodo. A lot of it have to do with The Coronavirus Outbreak. Some place have gone online, but I feel some things need to be see in person and held. This Michael's store is pretty close to home and it wasn't very busy now that it gets darker earlier. This gave me the chance to look around and not be bothered by others.I walked away with nothing today, but I will be back soon to possibly make a new bracelet for my wife and myself. Maybe even for a few family members. Christmas is coming after all.
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May 2021 by Stephanie S.
Frustrating shopping experience. I wanted to place an order for in-store pick up. This was on the Sunday of the Memorial Day weekend. I placed an order at 4:43pm. The Michael's app said that there is same-day pick up for any orders placed before 5pm. After stopping by the grocery store to pick up a couple things, I called the store, inquiring about my order. It was an hour after I placed my online order. Apparently it takes two hours to fulfill an online order. For embroidery thread and two packs of thank you notes. Really? It was quicker for me to go into the store, pick up what I needed, show the employee (and her boss) of what I had ordered online, and finished my transaction. I did not like going into the store because 1. It was Memorial Day weekend with lots of customers and 2. I still have anxiety about people too close to me in the store (I had this anxiety BEFORE the pandemic, but it is certainly worse). So much for their "easy" online pick-up. Even ordering on the app was annoying. The interface does not allow me to jump to a "checkout" process, so I had to remove an item from my cart, then add it back in order to see the "view and check out" prompt. The employee said that because their store is closing at 7pm, any orders placed online would be fulfilled tomorrow. I was already in the area, so I don't want to make a second trip. The real kicker? LITERALLY as I was in the parking lot writing this review (I wanted to do this while it was still fresh in my mind), I get a cute little notification that says, "Your order is ready to pick up." FFS. So, avoid the app for this location. This was my first time using the app for purchasing items, and it will be my last. I'd rather go on a day that is not crowded or an "off" period of the day, get what I need and go. So much for efficiency.
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January 2021 by L I S A H.
YIKES. ..besides having bare and empty shelves....the line was incredibly long....at 8 or 9Standing and waiting..I wasnt even at the end....Left my items and WALK OUT....Save yourself a trip....Go else where....Poor - poor customer service....they were chatting with the same customer for 15 minutes....others were waiting....Very disappointing.....
