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April 2023 by Angie F.
I typically don't like to go to this location because of the pharmacy but yesterday I stopped by to get a few items. The staff at the front of the store were great! They were actually happy to assist me then when I was done shopping they were able to check me out. As opposed to the other locations that I go to that make you go to the self checkout. And look at you like they can't help you so go to a different location. Thanks again for the great customer service!
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September 2022 by Laurel H.
Firstly, there are two CVS storeson Shoppes Lane, so it gets confusing. I have been to both today.I made an appointment for the Covid booster, received a phone call this morning verifying the appointment, and arrived on time. The pharmacist could not find me in the system and claimed I had not made an appointment. I thought I might have gone to the wrong store, so I tried the other one. The pharmacist there was so rude. She said I didn't have an appointment. Then she told me to make an appointment and come back. Uh, I made an appointment. There was no one else there, so I asked if she would give me the shot. "No."Me: "There is no one here, no line, so why can't you give me the shot?""Make an appointment. I have a pharmacy to run."The manager was no help. Said it was out of her hands. Nice. Go somewhere else to get your shots!
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March 2022 by Brian L.
I'm providing two stars because the staff is courteous and professional with their attitudes. The problem is every single time I try to pick up prescriptions there is a problem. They either have not run it through insurance properly, not used manufacturer discount cards or have not followed up with doctors for pre-authorizations. They simply do not pay attention which has already resulted in two health scares due to auto Refills not being handled properly.
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March 2021 by Sebastian E.
This is so d**** my friend who has cancer, and just had a liver transplant won't get a vaccine because there aren't "enough" vaccines for everyone. Does having cancer not pass the vaccine vibe check? So stupid. Not enough for a girl with cancer!
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November 2020 by Fatima Z.
I have had many excellent experiences at the CVS pharmacy in this location On numerous occasions, they have helped me with prescriptions on which I needed extra assistance or needed quickly. Shawn as always was extremely helpful , I am very gratefulq
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November 2020 by Susan J.
This review is solely for the pharmacy. I scheduled a COVID test at this location because it was the only CVS around me within 15 miles that had availability. Regarding the COVID test, you schedule it online for a time/date and then on that time/date you drive around through the left lane of the drive thru pharmacy. You are given a bag to swab your nose and a tube to insert the swab into and then the hazmat box near the drive up window. Results in 3-5 days. Easy peasy! The other experience is for a RX for my mother. She was prescribed a high cost cholesterol medication and Shawn, the pharmacy manager, took his time to check whether it would have been cheaper with Good Rx and then advised me to call my mom's doctor for the generic version of another cholesterol medication and even wrote down the name of it. A huge thank you for Shawn since the new meds with insurance is now $0 copay vs over $100 with the other meds. Great knowledgeable and helpful medical staff.
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October 2020 by Keith D.
Pay very close attention as this can save you MONEY...This CVS charges 50-70% more than other CVS stores within 1-2 mile range. For example, the large Neutrogena Shampoo is $12.49 at the CVS at at Pickwick Rd off Rt 29, CVS off US 50, CVS off Old Centreville Rd, etc but it is $13.49 at this CVS. The store is staffed with unknowledgeable workers who simply don't understand Customer Service.CVS is okay as a chain but this one has terrible customer service and is priced 50-70% higher than surrounding stores and online.If one must use CVS, don't choose this one. Walgreens is much better.
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September 2020 by Ting H.
Don't ask this Pharmacy for prescription delivery. I asked the delivery and confirm with my home address. However, it still sent to the wrong address. The worker is rude and hard to communicate,they would like to take responsibility and resend, but just ask me to pick up. During the COVID-19, I don't want to go to cvs store. After talk to customer service twice, about 2 hours, the only way I can do is to cancel. The customer service said "you need the medical and the only way is to pick up, you can't buy this prescription by insurance again". How can it be?? After arguing, it is canceled.
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June 2020 by Ben U.
My wife and myself took the covid 19 test, it's being five days and we do not have results neither delay information, there is not information regarding our tests in the CVS "mychart" and nobody answers the phone. It is a shame that CVS can have this behavior during this delicate moment. I can give lower than one star if Yelp will allow it.
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June 2020 by Sara F.
Ordered two prints and a photo cube. Arrived an hour and a half after the time promised. No record in the system. I had to pull up the order on my phone. Manager finally found it. It was obviously not done so he asked me to return later in the day. I was unable to do so. I needed the two prints today. He said he would print the two prints, no problem. Oh wait...printer isn't working. Ridiculous. This is not rocket science. Should have just printed them at home. Have always gone to Walgreens in the past for prints. CVS was more convenient. I won't return to CVS. Totally incompetent and unacceptable.
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April 2020 by Paul H.
This is my go to pharmacy store since I work in Fairfax. Convenience, great selection, excellent customer service and good value with the coupon system. Also one can avoid the craziness of the big box stores when shopping for essential items. I'm in!
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August 2019 by Ruby A.
i do not recommend this CVS to anyone , pharmacy staff do not know what they're doing , i went three times to pick up my RX and it wasn't ready , second time they failed to transfer it from the other location three visits and was still not done , they told me i have to pay 200 for a hear burn medicine and its not covered i called my insurance and it was completely covered at a copay of 5 dollars when i took to walgreens , i continuously keep on getting text message for rx i never filled and when i call they have no idea of what im talking about , i will never go to any CVS as a matter of fact.especially this location!!!!! not to mention staff at pharmacy are so rude!
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December 2018 by Samita J.
I decided to try this location again. I'm honestly not sure how CVS is still in business. I have a coupon yet the item I got was buy ONE get one 50% off. I only bought ONE. They couldn't let me use the coupon because it was a promo item. I tried to explain that I'm only buying one and they kept repeating "that's how the system is." How about the employees here actually think outside of the box and explain how this makes sense rather than reading from a screen. I hate dealing with people who can't think for themselves.
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November 2018 by Lauren N.
I dropped off my prescriptions earlier today and told the tech I wanted to run a few errands and come back. She told me they would be ready after 25 minutes. 45 minutes later, I returned and was told they were not ready because they were put in the system for tomorrow. I was told I would have to wait 25 more minutes. Very frustrated. Plus, the second lane of the drive thru as well as the basket for exchanging payment and medication have both been broken for many, many months.
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July 2018 by Ky W.
Always clean, always organized, every staff member from front of the store to the pharmacy are lovely. Always good deals and plenty of stock. My fav cvs.