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November 2023 by Carolina Turcios
Awful customer service!!!You would think that when you choose establishments like Mr tire you'll find the Profesionals/experts at work. It turns out the "professional experts also have their lazy days.I came to this establishment looking to solve a problem I have been having with my truck's tires, I asked if they would be able to find what the problem was because after loosing air repeatedly I was afraid it had a nail in it so it would most likely need a patch, of course I am not an expert to determine that and that's the very reason why I came here. Well the rude guy at the front desk, seemed to understand what I just had explained and said he would take it in.He did.But 2 mints later he said: it's ready!I asked what the problem was and he said "I just put air in each tire, they just needed air, that is not a flat tire" speaking to me so condescending as if I am ignorant.He simply did not care to find what was the problem as if I was asking for a favor and wasn't willing to pay for his time.I had put air in several times already, that's something that I could have done easily, he just didn't want to do it.So Thank you for nothing.I drove a few yard around the corner and they found a nail in my tire and fix it in less than 10 minutes.
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November 2023 by Ryan
Lol they charge $50 per tire for a freaking tire balance. Yeah $200 total for 4. Ive had pricey dealers change less than this. And the guy at the counter had the audacity to look at me like I was the weird one, who are you trying to scam bro?Went to another place and had it done for $15 per tire. They better be balancing it with diamonds and gold for those prices. Ridiculous
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September 2023 by James Wellons
World class support from Eric and Mike. We walked in with a tough problem on a Saturday afternoon, and they helped us mount a tire for our Mini Cooper that we'd been trying to get repaired for weeks. Multiple other tire stores turned us down, but Eric and Mike finished this job in 15 minutes. Great service, super friendly, we'll come back in a heartbeat if we ever have another tire issue.
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August 2023 by go khart
Great service from Billy and Michael. Replaced tires on Volvo, explained everything, answered all my questions. Provided advice and guidance. No pressure and competitive prices and generally a pleasant experience.
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June 2023 by G B
It’s always start with the Manager who set good standards for the teamand Eric (The Manager ) was great . He’s not only the manager I consider him a brand builder . I can tell his a good person and genuinely provide an outstanding customer service. I ordered a tires to a 3rd party and I choose this store as the installer. As soon my tires delivered I want to get install in short noticed . Eric and his team squeeze me on their tight schedule and in no time I’m done. No upsale just straight forward good customer service . Next time instead of getting my tires to 3rd party I will directly order it to them ?. This is my place to go now!
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June 2023 by Khellie Braxton
It took me a few days to write this review because I wanted to make sure my car was all good and it is!When I came in, I spoke with Eric, the manager and he was a beacon of professionalism.As a women car service customer I often feel like I’m being sold a bill of goods when getting my car worked on.Eric made me feel like the price I paid was for quality service and parts and helped me understand what was wrong with my car in the first place. I don’t get that everywhere. I’ll definitely be bringing my Nissan back!
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June 2023 by Richard Lam
I came this morning right at opening as I had a low tire pressure warning. Eric informed me that three of my tires had air pressure that was way too high and one of them was extremely low. He adjusted them so they all were where they needed to be and told me it was free of charge. Very good service and I would definitely recommend this place for anyone who has any sort of car troubles.5/5
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June 2023 by Andy D
Extremely pleased. Great research provided ahead of time on what options could fit my vehicle, price matched upfront, all work performed well and ahead of schedule, and the staff were exceptional. Easily 5 stars.
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June 2023 by Richard Arieff
Always get my oil changed at Mr. Tire. Very clean shop with knowledgeable staff. Good price and good service.they checked my brakes and struts, so that's next.
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May 2023 by Matthew
My Mercedes needed service (B) and tires. Mercedes I usually go to didn’t have any available appointments soon enough and Mr Tire stated they could fit me in, same day. Even though the initial call did not go well as they staff member seemed busy and a tad harsh-I still went in for the convince.I do not feel the customer service is up to the level of Mercedes, and probably shouldn’t have expected it to be. However, I dont think it is too much to assume that common decency and basic customer service would be expected. The manager, Eric, seems inept. He lacks computer and paperwork skills and defiantly needs a lesson in customer service.Besides the hidden fees, I had the feeling the staff, including management, did not care about their customer base or customer service. It was all a number to them, without any thoughts of respect of the person standing there spending money in their location. Learning how to speak to people, how to control your tone of voice, and how to be a decent customer service employee should be basic-sadly, this location lacks all of the above.
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April 2023 by J J.
Every time I have gone in for an oil change, they have told me I needed work that was unnecessary. Once they lost a hubcap and would not replace it. This past visit I was told that my brakes and rotors needed to be fixed at the tune of 800+ dollars. I took my car into my trusted garage and was told I had 10,000 more miles left before I would need any brake pads. Do not go here.
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April 2023 by Justin Kim
Stopped in for my state inspection. Was assisted in getting new tires, battery, and wiper blades. Shout out to Billy and Michael for the amazing customer service. I will not be going anywhere else to get my cars serviced. I cannot thank you guys enough.
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April 2023 by Justice Wolf
Michael was professional, friendly and helpful in diagnosing my car’s problem and providing alternative solutions in a clear way for me to understand. He immediately ordered the car part ( which was covered under warranty), so my bill was far less than expected. He called when the part arrived the following morning. His expertise and the teamwork had my car ready in less than an hour after I arrived. I highly recommend this Mr. Tire service center and will continue to use it for all of my car’s needs.
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March 2023 by Ekaterina Andreeva
I took my husband’s Kia in yesterday after having called multiple well rated places and hearing NO for same day service.Michael on the phone was very polite and professional. They took the car in right as I got there! In an hour all 4 tires, alignment, balancing, check up were done.I’m severely germaphobic, and they not only they didn’t laugh in my face about my particular requests, they honored them with respect.I would recommend it to anyone who is particular and wants a fast and great work done on their vehicle. Michael especially made all the difference in my experience. Thank you!
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January 2023 by Gessler Santos-Lopez
My battery needed to be changed immediately and super last minute too, about less than an hour before they closed and the workers were able to help me out despite being busy. I was in and out of there after about 20 minutes and they even pumped air into my tires. Super friendly employees with very professional customer service!
