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December 2023 by Angie Martinez
IT DOESN'T DESERVE EVEN A STAR!!!! IT IS THE WORST BANK! IF YOU THINK ABOUT OPENING YOUR ACCOUNT HERE, IT WILL BE YOUR WORST MISTAKE! I OPENED AN ACCOUNT HERE AND IT DOESN'T ALLOW ME TO WITHDRAW OR DEPOSIT THE MONEY, THEY ASK FOR THE ZIP CODE FROM WHERE I OPENED THE ACCOUNT. WHY? THAT SOUNDS SO STUPID! AND THEY DO NOT ACCEPT THE TWO IDENTIFICATIONS WITH WHICH I OPENING MY ACCOUNT, NO ONE GIVES ME A REASON FOR ANYTHING EITHER AT THE BANK, OR BY CALLING. MY WORST DECISION BECAUSE I'VE BEEN LIKE THIS FOR MONTHS AND WITH OTHER BANKS THIS DIDN'T HAPPEN TO ME
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June 2023 by Jodi H.
This team was great to work with! I had an unusual problem while trying to work through some issues for my mother and after 3 failed attempts at other branches, the team at this branch had it resolved in two days. I highly recommend.
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March 2023 by David L.
Hi everyone, Love to share and highly recommend this M&T bank branch. The staffs are wonderful and just gives it a delightful ambiance whether inside the branch or drive thur services. All the staff knows what it takes to build very good relationships and rapports. Provide outstanding services each and ever time I go in branch or at the drive thur. This bank has an Awesomazing staffs, which proofs me that this M&T branch Manager is a very good leader!! Semperfidelis, David Lee
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December 2022 by Tanya Tanya
Terrible customer service. Would not allow me to withdraw my money from my account after providing all of the identification and documents they asked for. Lied to me saying the money was not available yet when that was not true.
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March 2022 by Natalie Chen
Worst bank location ever. The manager is lazy. Every time I come in to make a deposit, she tells me I can do it outside in the atm. I carry cash so I want ensure it gets deposited safely. Why else would I come in during business hours. I deposit a couple thousand dollars inside this location in cash and the next day it magically disappears and no one could figure out why. The manager said she has to wait for an email from her manager. It was VERY messy. I had to wait almost a week for them to give me my money back. Never bank with them!
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March 2022 by M C
Worst bank location ever. The manager is lazy. Every time I come in to make a deposit, she tells me I can do it outside in the atm. I carry cash so I want ensure it gets deposited safely. Why else would I come in during business hours. I deposit a couple thousand dollars inside this location in cash and the next day it magically disappears and no one could figure out why. The manager said she has to wait for an email from her manager. It was VERY messy. I had to wait almost a week for them to give me my money back. Never bank with them!
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January 2022 by lou calero
I open 2 accounts with M&T Bank, 1 business and 1 personal, George M (Manager) and Mattmade things so easy! I can’t believe it!Great Customer Service!
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October 2021 by Krum Rangelov
Abena is the manager and she is great all around and very responsive.
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October 2020 by Kim S.
The tellers here handled a routine transaction easily for me that another bank had declined to do at all. Thanks!
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July 2019 by Kimberly Price
Convenient location, personable employees.
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September 2018 by nancy jacobs
If I could give negative stars I would !!!
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January 2018 by Wonky John's
It Bad. Not good.
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December 2017 by SrWho Hm
Best experience at this branch. People are very friendly and knowledgeable, I feel part of a small community bank instead. They were short in help but the manager came out to let us know, he also sat down with me and my wife since we are new in the area to talk about solutions to our financial changes. I highly recommend talking to Mr. Diaz if you have any questions about finances. We are glad we came in today to find such a nice staff at this location. M&T should have a way to process transactions faster, since it has been a problem at every branch we go. However today I'm glad we had to wait it gav ya the opportunity to meet Mr. Diaz the manager.
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December 2017 by Don Shim
Most of time, M and T Bank tellers and customer service are pretty good. But when I visited today there were 5 people in line with only one teller was open. I asked the teller if she was the only one in the bank, she said yes. I waited and waited. After fifteen minutes another teller came out from the back room and went to the other teller and started talking about life instead of opening another register. I waited and waited again, but could not take it anymore when they were all giggling together with the customer. I have been using the bank for 20 years, but hardly had this kind of poor service. I asked for a better service, but the lady who came out later said she was having a lunch break. But what I am saying is if the lunch break is over then go back to your station and start doing the customer service instead of giggling with others. I had to leave quickly because I had a teaching schedule. I hope they improve on this matter. Customers first!!! Because that is where your paycheck is coming from!!!
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January 2016 by Jeremy Knox
Not business friendly. I felt the banker did not take me seriously or respect me and argued with me about business license requirements, which she was wrong about. The fees and everything was reasonable, but I did not open an account due to the condescending tone of the banker.
