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March 2024 by Maily Lama
I have been a customer of this bank for a long time and the service is excellent, especially Ms Abeena who is very helpful with any questions anytime during business hours.
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September 2023 by Omid Nia
I had the pleasure of working with Mrs. Farideh Karimipour at M&T Bank, and I cannot express how exceptional her service has been. Mrs. Karimipour consistently goes above and beyond to provide top-notch assistance and offers that have truly enhanced our banking experience.Her commitment to ensuring that we receive the best possible offers and deals is commendable. Mrs. Karimipour not only presents us with enticing financial opportunities but also takes the time to follow up and ensure that we are fully satisfied with the services and products she has recommended. This level of dedication and personalized attention is a rare find in the banking industry.Thanks to Mrs. Karimipour's outstanding service, we have developed a strong sense of trust and loyalty to M&T Bank. Knowing that she is there to assist us with any banking needs or questions gives us peace of mind and confidence in our financial decisions.In summary, Mrs. Farideh Karimipour has consistently delivered exceptional service, offering us amazing deals and tirelessly following up to ensure our satisfaction. She is a true asset to M&T Bank, and we will continue to choose M&T Bank for our banking needs primarily because of her outstanding service. Thank you, Mrs. Karimipour, for your dedication and exceptional service!
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March 2023 by HR A.
I received the worst customer service ever. The lady who took care of me was so unprofessional and rude. I came about 30mn before they were closed. She was unable to resolve my issue and had to call someone else and on hold for 30 mn to assist her. At the end she was unable to resolve my case and also told me next time come early. She was alos bossing around like if I do not know how to remove my VPN from my phone, I should leave and come back next time,.. What kind of customer service is this? Feel bad for M & T bank for having such a staff like her. 03/17/2023She was just rushing me to leave so she can go home. I got it but unfortunately, that is part of customer services to fix the customer issue and be patient and most of all not to be rude.
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January 2023 by Alex Kim
Centreville location has much better customer service period.
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December 2022 by T B
Choose another branch. Customer service could be much better, did not feel welcomed. Happy that my personal accounts are with another institution and I will be taking my business needs elsewhere.2 stars because I was able to get the matter resolved eventually.
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October 2022 by Sasha Simpson
Do yourself a favor and avoid this location. I came to this location since its close to my workplace during lunch. It took over 15 mins to do a small withdrawal with banker Zaynab. She is incompetent and rude to customers. She couldn't match my signature to process the withdrawal (Which btw is the same signature when the account was opened, on my ID and the withdrawal form i used. she accused me of stealing my own ID to use it and steal money from my own account. I appreciate the "security" however the way this this banker handled it was unprofessional and and condescending. another Banker named Feri came to assist her on her to match the signature however she was as equally condescending as Zaynab was.
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September 2022 by Pat Spar
Waiting for 45 minutes to be seen to add a beneficiary bc the noone wanted to help me. There of the 3 people in offices of which only one had a customer. The one worker with a customer wasn't even talking business, they were talking about exercising! Awful customer service.
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June 2022 by Angie F.
Feri is the best! She is always so helpful when I have questions and need assistance. I am so happy that I opened my account with her! I highly recommend her to all of my friends and family looking to change banks.
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June 2022 by shaaar sha
It's bad service
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March 2022 by Siavash Salehi
I had an issue with my business account a few days ago, and stopped by at this branch randomly. The staff are very nice welcoming. I experienced a memorable greeting from Feri, the customer relationship. She followed up with me through the whole process until she made sure my problem is fully solved. I appreciate her patience and kindness!
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April 2021 by Kellie Truong
Ishan Tuli is the best!!! He took care of me and is the epitome of customer service.
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October 2020 by joe w.
What I like most about this bank is that they offered us a $350 sign up bonus via a post card mailing. There is plenty of free parking at this branch because it is so lightly attended.What I think could be better is that the bank should have honored its offer. Upon arriving at the bank, the bank claimed that it sent the offer to our house by mistake and that it was addressed to someone else. If that is not false and deceptive advertising, I do not know what is. To be fair, the branch contacted its headquarters and the headquarters ruled accordingly not to honor its written offer.
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August 2020 by Rosa Guzman
So excited to get rid of this bank. Customer service is not helpful at all, everything takes 5 days what takes other banks 5 mins
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August 2020 by Heather Beebe
Horrible. All I needed was an insurance check endorsed. Was sent here by the other bank only to find it was locked and "required an appointment". So while looking through the glass at the employees sitting around doing nothing I called and was told they didn't have an appointment until tomorrow. Ridiculous.
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January 2020 by Levi Wang
Quick and on point every time.
