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October 2023 by PJ
So I went to check out this Nike store because I heard they have refurbished shoes and I was hoping to grab something for a steal. My wish was granted. They have a section just for refurbished shoes and they are marked down with an extra 30% off!! You can’t beat that, and it wasn’t even crowded. They have plenty clothing items that are also marked down by 30% which are not refurbished. Here’s a few pics.
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September 2023 by Ajay Singh
This Nike store is fantastic. The staff is super friendly and knowledgeable. The selection of everything is incredible. I highly recommend visiting it if you're in the market for anything Nike or just in general.
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September 2023 by Raju's Happiness Hub
The store is organized, clean, and has a wide variety of great prices and options. The staff is friendly and helpful.
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September 2023 by Kiet TT
Copped some Air Force 1s and Nike socks from here and the shopping experience was pretty smooth. I definitely love the shoes though, it looks great on me and it’s pretty comfy.
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September 2023 by Noel Garcia
Easiest pickup transaction ever. There was a two minute wait in line but it was really nothing. The staff was attentive. Highly recommend
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September 2023 by Eddie Pojoy
Great store , big place and friendly people works here ..Everyone is super friendly and helpful.My daughter was so happy that we find her shoes and her size right away .. amazing
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August 2023 by Chelsea W.
We came in looking for school shoes for our kids. My daughter has feet issues and no one has ever taken the time to explain her different foot sizes and shoes to us previously, not even her podiatrist. Amanda was amazing, she measured her feet, explained to us the correct way to size since she has two different feet sizes, explained different shoe options due to bunions & lace options. Helped us find a comfortable fit for her feet needs. Thanks again for the great customer service! Go see Amanda for your shoe needs!
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July 2023 by Todd Harris (Papa Bruce's BBQ sauces)
I have to say that customer service is unfortunately a lost art. This weekend, the crew at Nike were exceptional. Friendly, smiling, attentive, helping, and enthusiastic.Keep up the good work!
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June 2023 by Axolex Playz
Amazing staff. They are friendly and very helpful. However, the resellers are swooping in and taking almost everything off the shelves. I was there in search of a cool pair to buy, but the resellers grabbed over 30 boxes and were protecting them from people grabbing them. All in all, great store and customer service, but the resellers ruined my experience.
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June 2023 by Aaron Anonymous
I don't understand this place. The selection is good, but either I can't find any customer support to help out OR they swarm you in droves. They don't seem to care about your stuff as they can be seen kicking it around or blatantly don't care. Are other Nike's stores this hostile?
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June 2023 by Chad Ueltschy
Nice store and employees were great however watching a team of resellers run in front of other people to grab everything good off the shelves and protect and price check 50+ boxes to see if they want to sell and nothing is done about it. Thought Nike was trying to crack down on resellers. Guess not.
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April 2023 by Kashif Shah
I had a disappointing experience at Nike's Fair Oaks Virginia Outlet Store. We were trying to make a large purchase of shoes and clothes for gifts for EID next week, and we confirmed with a representative that we could use a military discount. However, at the register, another representative, Nam, was rude and told us we couldn't use the discount. We attempted to negotiate with the manager but were left waiting for 5 minutes. Nam was unhelpful when we tried to purchase just two items, and we eventually left the store without making a purchase. Overall, the lack of consistency and poor customer service left a negative impression on me, and we are hesitant to return to this store or recommend it to others.
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March 2023 by Andrew Pak
A good pair of Nikes have always been difficult to find at your typical shoe store so it's great to see a dedicated Nike store open up in this area. The store was clean, had a good option selection, and the staff were very friendly. Specifically, Ashley at the returns/exchanges desk was extremely nice and accommodating. I will definitely be returning.
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March 2023 by Jayeemeee
I walked into return an item purchased online. Surprisingly the store seemed pretty empty. Return desk staffs were very helpful and friendly but not the rest. Will be keep shopping online I suppose.
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February 2023 by Deirdre G.
I was shopping for home decor at Hobby Lobby and decided to stop over at Nike, which surprisingly I hadn't noticed in the past. I typically do not spend much time in Fairfax so it's been months since I was in the area which makes me believe this location may be less than a year old. First I was really pleased that on a Saturday, while there was a crowd, it was not crowded. I could shop in peace without the chaos I typically experience at Nike stores. You know, people stepping all over you and invading your personal bubble! This location isn't big, but it's well organized, clean and there's plenty of staff around to help. I was able to get several items from the clearance racks in the front and also take my time looking at the shoes on the back wall. I will say the signs were confusing because they said "an additional 20% off," but most of the items on the wall were the original price so they were just 20% off..not an additional. I heard some frustrations over that but ultimately it was pretty clear what the prices of the items were!The line wasn't long to check out, but a team member pulled me to the side and did my check out since I was paying with card. He was friendly and we discussed the stores general inventory and some of the "hot" items. It was a painless process and I was out the door. Good experience and definitely check them out if you're a Nike fan!
