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December 2023 by Tai Y.
Courteous staff and mechanics who provide quick turn around who will do their best to accommodate without trying to scam you; good value!
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September 2023 by Nihar S.
Extremely professional, high quality and punctual work. Fixed up a fender bender on our SUV, really impressive work. 100% recommended!
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September 2023 by Bethany T.
This shop STOLE my money and my vaccine card out of my car. DO NOT TRUST THIS SHOP! When I notified the receptionist and the estimator, Anthony Fosu, of this issue I didn't get one "sorry, for the inconvenience" or "so sorry this happened to you". Instead I got nothing but lies, attitude , and inconsiderate service. I have filed a police report, and will never use this shop again. And to think I was going to come here for another $2000 repair that I needed done to my car. Too busy stealing from hardworking people now you lost a reoccurring customer!
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August 2023 by Tom M.
Fast, courteous, professional service. Everyone was very responsive at every step in the process. They deserve this 5 star rating.
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July 2023 by Tin B.
Very poor customer service, I dropped off my vehicle last Monday and they said it should be ready in 3-4 business days. Been a week and has not receive any calls back from them so I have to call them, the lady picked up the call and told me to wait ( on the hold line for 15 mins straight), so I decided to drop the call and give them a call again, to my surprise they *free* now, I guess they completely forgot about me on the waiting line. After exchanging information regarding my vehicle, the staff claimed she has no info on the vehicle whatsoever although I provided all the information she needs ( phone number, car details, even case repair ID and VIN # at some point) and she finally able to pull up my information. Upon checking, I guess she can't even gets the live update so she told me she will get someone to contact me? What's going on this is highly unprofessional, I knew I shouldn't pay upfront and now they treating me like I'm not even worthy of their time. There are plenty more of business out there doing the same thing they do and much more professional and I wouldn't recommend going to this one unless you wanted to get treated like nobody. I would give this feedback negative if I can but regardless very poor customer service and poor services in general.
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May 2023 by Ashley B.
This is my second time bringing one of my vehicles in due to horrible drivers hitting us. This time the gentleman Berlin had helped us out. He was very nice and very knowledgeable. He called me when the parts arrived and they did a fantastic job on our 2023 four runner ! Couldn't be happier
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May 2023 by Donovan K.
Do yourself a favor and stay FAR AWAY FROM HERE!!! This is the most unprofessional body shop I've ever had the misfortune of dealing with. The level of work they offer is SUBPAR to most all body shops in Northern VA. Their bodywork is total shit, and no one here knows anything about paint. Oh btw, if you take your car back to get paint rework done, check your vehicle for defects after a car wash. You will regret your decision. If I could give a negative star rating I would. This is THE ABSOLUTE WORST body shop I've ever used in my life!! You've been warned!! GO SOMEWHERE ELSE...
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February 2023 by Karen Y.
Updating this. I called them, someone picked up the phone, left the responsible person a note, and he never called me back. Also the guy who picked up my phone kinda brushed me off saying that it was not an essential part of the car! What's the point of paying them?
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February 2023 by Bill C.
Great setup, conscientious professional and friendly staff who really do care about doing a good job. Not only did I get our car repaired there, but got to experience the enthusiastic warranty after the fact as well. They offer a lifetime warranty, and they're not kidding. It's a rare find when the business stands behind us work without any question and truthfully doing so. We took our Honda pilot 2010 there after the front quarter panel was damaged in an accident. Then almost like clockwork, somebody ran into my wife's jaguar on highway 66. We had the Jag fixed there and you can't tell that it's not the same paint as any of the other panels. They worked with the insurance company to replace the door and the fit and finish ended up perfect. Best, they stand behind their work. We had a little issue and they fixed it fast. Life isn't about never making a mistake, it is all about how you handle your mistakes. Everyone should be as honorable of a business as this.
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February 2023 by Sarah P.
My car was stolen in DC and recovered the next day, having been badly damaged. Mr. Lee transported my car all the way back to Fairfax and walked me through the logistics and repairs with care, every step of the way. Customer service is great and I had tremendous reassurance during this stressful time of my life, thanks to Northern VA Auto Body. The repair job looks amazing and my car looks brand new.
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January 2023 by Eyad A.
I am very impressed with the quality of work and communication even though during the holiday season they were very busy, they still surpassed my expectations! I highly recommend.
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November 2022 by Ryan K.
If you have any luxury/specialty car, AVOID COMING HERE. My family used this place a few times, so I came here when my Alfa Romeo was hit. I brought the car in, and they gave me an estimate and told me to bring the car in 3 weeks later. I brought it in 3 weeks and later and they tell me they can't work on it cause they can't order the part from Alfa. OK so you couldnt tell me this the FIRST time I brought the car in instead of making me wait all this time? Now I have to wait another month for another shop just to get an appointment. And the receptionist had the audacity to say "lAsT tImE wE cOuLdNt wOrK oN aN AlFa" THEN WHY DID YOU TAKE MY APPOINTMENT?? . ?? . .. .. 5 .
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November 2022 by Levo C.
My experience with N. Virginia Autobody was very satisfying. They provided timely updates on the status of the car. Thai was my POC and he was great at communicating the updates and he did a quick test the car to ensure rear lights working as usual after they fixed the dent on the right rear side of the car. I also did not need to go to Enterprise for car rental. Everything is handled at the body shop. They work as a very professional team overall.
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July 2022 by Debra M.
Excellent repair and exceptional service. Michael was very accommodating, professional and knowledgeable. I highly recommend asking for Michael to manage your repair.
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June 2022 by Joann M.
Got into a small fender bender... repair needed front end passenger side. After reviewing options of repair places they worked with we selected these folks. Told repair would take over a week but it was a quick 5 days for things to get done. Had a issue after we got home as my horn wasn't working. hubby opened the hood to listen to the relay which was working but then the hood didn't latch properly. A quick call and we zoomed back in Ends up the tensioners on the hood weren't adjusted properly super quick to repair... the horn was actually a issue with rust on the ground (no clue why rust there! But not associated with the repair.... Didn't matter MrLee fixed it up at no additional charge So I'm happy with the repairs at this point...
